UCR Consultants Reviews 402

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting their efficiency and commitment to securing favorable deals. Many appreciate the personalized attention and clear communication, making the overall process straightforward and easy to understand. The service is frequently described as excellent, with people noting the ease of renewing contracts and the company's ability to find competitive prices. However, some customers experienced issues with extra charges and a lack of response to complaints. A few also mentioned concerns about contracts not being processed promptly and concerns about the clarity of information regarding commission structures or energy supplier changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the helpfulness and... See more

Price

Consumers generally find the pricing to be positive, with many reporting significant savings and competitive... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jessica Malvaganama at UCR looks after securing our energy accounts for our business premises . Jessica not only secures us great prices but more importantly to us she is excellent at helping us sor... See more

Company replied

Rated 5 out of 5 stars

What a relief, a consultant that had a fabulous phone manner, listened, was very informative, went through options and the whole experience was just great. What an absolute breath of fresh air and am... See more

Company replied

Rated 5 out of 5 stars

We can always rely on UCR Consultants to find us the best deal when it comes to re-newing our energy provider. The broker we deal with is friendly yet professional. We highly recommend using this... See more

Company replied

Rated 5 out of 5 stars

I absolutely hate cold callers, people telling you they are from your electricity supplier just to fish for details about your contract. BUT these guys are so, so different. Honest prices, and no... See more

Company replied


Company details

  1. Electric Utility Company

Written by the company

Giving clients all the options to make informed decisions about their energy supplies, saving them time and money. UCR Consultants is a company dedicated to providing their clients with an impartial, professional service and a fair price for the energy they use. We will provide this service while constantly representing our culture and the work ethic it signifies, ensuring that all of our clients feel valued and understand the work which we undertake. We currently manage over 40,000 supplies for our customers and provide services across energy, water, domestic and energy reduction technology


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

A straightforward process

A straightforward process, and a pleasant, helpful attitude from my account manager, taking the stress out of contract renewal.

February 6, 2025
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback to your account manager.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Always helpful and do exactly what they…

Always helpful and do exactly what they say they will.
Maya has been saving us costs for several years.
Thank you.

February 6, 2025
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback to Maya


Best wishes from the UCR team!

Rated 1 out of 5 stars

I have contacted this company to void…

I have contacted this company to void my order as instructed by the real British Gas. I agreed to this order after been lead to think this was British Gas. I have not heard back from this company after been told that a manager would ring me within 48hours. I am furious about this as I have only dealt with British Gas for over 20years . I do not deal with Brokers. Totally misleading company

February 3, 2025
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Reply from UCR Consultants

Sorry to hear about your experience. We make it very clear on where we call from and also mention it on the contract script we have to read. The contract would not be accepted by British Gas if we did not do this.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Helps get best value

Helpful, attentive advisor.
Helps us to get best value

January 14, 2025
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Reply from UCR Consultants

Thanks so much for leaving us a great review. We always try work hard to make sure you're receiving the best service.

Best Wishes from the UCR team

Rated 5 out of 5 stars

Good value for less stress

Your help reduces my work and my stress always getting me the best offer on the market for my needs

January 14, 2025
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Reply from UCR Consultants

Thanks for leaving us a five star review! We like to help business do there best by doing our best.

Best Wishes from the UCR team

Rated 5 out of 5 stars

Straightforward, Professional advice. Big savings. Highly Recommend!

Excellent communication throughout & our new account manager (Danyal Kaji) was extremely professional & helpful. Process to switch energy provider was an absolute breeze! Would highly recommend to others 5*

December 12, 2024
Unprompted review
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Reply from UCR Consultants

Thanks for leaving us a five star review! We keep it simple so that you can concentrate on running your business.

Best wishes from the UCR team

Rated 5 out of 5 stars

A very helpful company.

A very helpful Member of your team, with lots of patience guiding me around the contract set up. Would definitely recommend your company to others.

December 6, 2024
UCR Consultants logo

Reply from UCR Consultants

Thanks so much for leaving us a great review. We always try work hard to make sure you're receiving the best service.

Best Wishes from the UCR team

Rated 4 out of 5 stars

Some confusion on the first free clean…

Some confusion on the first free clean but when resolved both job & operative were first class

December 6, 2024
UCR Consultants logo

Reply from UCR Consultants

Thanks for leaving us a five star review! We like to help business do there best by doing our best.

Rated 5 out of 5 stars

Pravina was most pleasant and helpful

Pravina was most pleasant and helpful. Explained everything in simple terms. Couldn't have been better

December 6, 2024
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Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Great work Hannah

I spoke to Hannah, she was excellent on the phone. Her telephone manner is praiseworthy. Highly professional, efficient and really knows her stuff. She locked my dad into a deal. Although she was speaking to my dad it was on loudspeaker and I was listening in. I was impressed , I used to work in sales and she killed the sales pitch. Keep up the good work Hannah and Thankyou for offering my dad a good deal

November 14, 2024
Unprompted review
UCR Consultants logo

Reply from UCR Consultants

Thanks for leaving us a five star review! We like to help business do there best by doing our best.

Rated 5 out of 5 stars

Jessica was amazing

Jessica was amazing, she couldn’t do enough to make things easier for me. I am crazy busy and really struggle to find time to organise anything and Jessica took all the hassle out of changing suppliers and I couldn’t thank her enough. Super grateful

November 8, 2024
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback.

Best wishes from the UCR team!

Rated 1 out of 5 stars

I would give NO stars if that was…

I would give NO stars if that was possible. Lied about the length of contract. We have complained and they keep coming up with excuse after excuse as to why they have not dealt with our complaint. It reminds me of the "old photocopier "salesman. DO NOT USE THIS COMPANY.

October 14, 2024
Unprompted review
UCR Consultants logo

Reply from UCR Consultants

Sorry to see your 1 star review. As communicated to you our agent was clear on a number of occasions and it turns out to be more of an internal issue your end. We have sent you proof of this. As a business we would expect you to be fair based on the evidence and remove this review.

Best wishes from the UCR team!

Rated 5 out of 5 stars

5 + stars

5 + stars
Jessica was extremely efficient and helpful
couldn't have asked for better.

October 11, 2024
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback.

Best wishes from the UCR team!

Rated 1 out of 5 stars

Do not believe a word these people say. Be very careful.

This company initially said that they were British Gas. I knew they weren't. I told them that I wasn't interested in their business, but they still sent quotes with a form to sign. I found the person on the phone aggressive and unwilling to take no for an answer. Be very careful.

October 9, 2024
Unprompted review
UCR Consultants logo

Reply from UCR Consultants

We have requested information which we have not had back, all we can assume is this is not a genuine customer.


Best wishes from the UCR team

Rated 5 out of 5 stars

5 Star service always

Dipti has been our consultant for a few years now & always a pleasure to deal with.

October 4, 2024
UCR Consultants logo

Reply from UCR Consultants

Thanks for leaving us a five star review and pleased that Dee has always helped you. As a privately owned business, we really appreciate the positive feedback!

Best wishes from the UCR team

Rated 5 out of 5 stars

Polite and competent shopped around to…

Polite and competent shopped around to get best deal, and good feedback

September 13, 2024
UCR Consultants logo

Reply from UCR Consultants

Thanks for leaving us a five star review! We keep it simple so that you can concentrate on running your business.

Best wishes from the UCR team

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