UCR Consultants Reviews 402

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making interactions pleasant and productive. Many highlight the excellent customer service, appreciating the personalized attention and prompt responses to inquiries. The service provided is often described as efficient and straightforward, with consumers noting the ease of securing great prices and deals. However, some people mentioned issues with contracts not going through promptly and a lack of response to complaints. A few other people also felt that the commission rates were unexpectedly high, leading to increased charges on their bills.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising them for being helpful, professional,... See more

Service

Clients share positive opinions on service, consistently highlighting the efficiency and helpfulness of the... See more

Price

Customers had positive experiences with price, often securing better rates and significant savings on their... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the ease of communication with real... See more

User experience

Consumers find the user experience to be positive, often describing the process as simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jessica Malvaganama at UCR looks after securing our energy accounts for our business premises . Jessica not only secures us great prices but more importantly to us she is excellent at helping us sor... See more

Company replied

Rated 5 out of 5 stars

What a relief, a consultant that had a fabulous phone manner, listened, was very informative, went through options and the whole experience was just great. What an absolute breath of fresh air and am... See more

Company replied

Rated 5 out of 5 stars

We can always rely on UCR Consultants to find us the best deal when it comes to re-newing our energy provider. The broker we deal with is friendly yet professional. We highly recommend using this... See more

Company replied

Rated 5 out of 5 stars

I absolutely hate cold callers, people telling you they are from your electricity supplier just to fish for details about your contract. BUT these guys are so, so different. Honest prices, and no... See more

Company replied


Company details

  1. Electric Utility Company

Written by the company

Giving clients all the options to make informed decisions about their energy supplies, saving them time and money. UCR Consultants is a company dedicated to providing their clients with an impartial, professional service and a fair price for the energy they use. We will provide this service while constantly representing our culture and the work ethic it signifies, ensuring that all of our clients feel valued and understand the work which we undertake. We currently manage over 40,000 supplies for our customers and provide services across energy, water, domestic and energy reduction technology


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Pravina is lovely

Pravina is lovely, she knows exactly what I need and deals with it very efficiently.

September 13, 2024
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Having Pravina in your company

Having Pravina in your company, she is very professional and lovely to talk to.

September 13, 2024
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback to Pravina.

Best wishes from the UCR team!

Rated 4 out of 5 stars

Speaking with the same consultant…

Speaking with the same consultant before last time. She was clear in the statements she made.

September 13, 2024
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Reply from UCR Consultants

Thank You for your kind words, We always try to be fair and do the best for our customers.


Best wishes from the UCR team!

Rated 5 out of 5 stars

Pravina Mulji was extremely good

Pravina Mulji was extremely good
She gave us a lot information about our electric rates. . We then went onto agree a contract with UCR . Very helpful

September 13, 2024
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Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback to Pravina.

Best wishes from the UCR team!

Rated 5 out of 5 stars

It was very easy and efficient process…

It was very easy and efficient process and Jessica Malvaganama explained kindly and helped me to decide which energy suppliers.

August 22, 2024
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Very friendly people and explanation…

Very friendly people and explanation very clear

August 22, 2024
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Reply from UCR Consultants

Thanks for this five star review! We build processes around our customers to make everything as efficient as possible!

Best wishes from the UCR team

Rated 5 out of 5 stars

Easy new Contracts

Your agent Pavinda (?) made everything very easy & explained the implications of change within the Gas & Electricity Industries & their pricing

July 10, 2024
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Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback to Pravina.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Confidence in making the right decision in an increasingly difficult market

Pravina has, for many years now, helped our small charity and its trading arm cafe to get the very best deal for our energy consumption. It is a minefield for an individual on a trustee board to go through all the different price comparisons and come to the right decision. Pravina has guided myself as treasurer through all the different deals on offer and helped me make the right decision. This is an invaluable saving of my time and I can proceed with confidence that I am doing what is right and best for our charity. She is then always available to talk through any concerns.

July 2, 2024
Unprompted review
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Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback to Pravina.

Best wishes from the UCR team!

Rated 5 out of 5 stars

Helpful and quick.

Helpful and quick.

June 13, 2024
UCR Consultants logo

Reply from UCR Consultants

Thanks for leaving us a five star review! We keep it simple so that you can concentrate on running your business.

Best wishes from the UCR team

Rated 5 out of 5 stars

Brilliant customer support and communications

Pravina has been advising me on energy contracts for a number of years. She is courteous and sensitive to circumstances. I appreciated her advice and ways to communicate when going through a period of bereavement. One really has the feeling that she cares for my being able to make savings on my bills. She listens and considers my - the client's - perspective. One never gets the feeling that one is pressurized into a contract.

June 20, 2024
Unprompted review
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Reply from UCR Consultants

Pravina will love this! Thanks for leaving us a review and for taking the time to recognize Pravina for his work.

Best Wishes from the UCR team

Rated 5 out of 5 stars

Reliable Energy Consultant

Mahad Abdisalam was extremely helpful getting me the best rates and getting me in contract very quickly. He also took the time to help me sort out an issue I had with a scammer. I am very grateful for all his help and happy with his services. I would definitely recommend him to anyone who is looking for a trustworthy and reliable energy consultant.

June 18, 2024
Unprompted review
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Reply from UCR Consultants

Thanks so much for leaving us a great review. Mahad always works hard to make sure you're receiving the best service.

Best Wishes from the UCR team

Rated 5 out of 5 stars

Efficient

Efficient, friendly consultant

June 13, 2024
UCR Consultants logo

Reply from UCR Consultants

Thanks for leaving us a five star review! We keep it simple so that you can concentrate on running your business.

Best wishes from the UCR team

Rated 5 out of 5 stars
UCR Consultants logo

Reply from UCR Consultants

Thanks for leaving us a five star review! We like to help business do there best by doing our best.

Best wishes from the UCR team

Rated 5 out of 5 stars
UCR Consultants logo

Reply from UCR Consultants

Thanks for this five star review! We build processes around our customers to make everything as efficient as possible!

Best wishes from the UCR team

Rated 5 out of 5 stars

Very helpfull they took there time to…

Very helpfull they took there time to explain what was going to happen
Very happy

June 13, 2024
UCR Consultants logo

Reply from UCR Consultants

Thank you for your 5 star review, we will pass your feedback to the agent, they will be delighted.

Best wishes from the UCR team!

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