UIA Insurance Ltd Reviews 

1,461
TrustScore 2.5 out of 5

2.4

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Rated 5 out of 5 stars

I tried to reply to feedback on the Davies co. That deal with UIA insurance, claims .but it would not send. However they were excellent an my claim for storm damage was resolved and paid within 2 we... See more

Rated 3 out of 5 stars

dissapointed at the above inflation increase tbh also there is no where to complain online seems that like all other companies that repeat customers are screwed over in order to offer go... See more

Company replied

Rated 1 out of 5 stars

Been with this broker for 9 years, they insured my home through Covea insurance, an awful french mutual insurance company, best avoided, UIA started out as a partner to trade unions, you would have th... See more

Rated 1 out of 5 stars

I had a leakage in my kitchen due to a stop tap leaking i fixed it, the assessors came out said its a straight forward complaint and would be covered, i installed the floor 18 months ago so damage... See more

Company replied

Company details

  1. Insurance Agency
  2. Labor Union

Information provided by various external sources

Insurance for trade union members.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

1K reviews

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2.4

All reviews

(1,461)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

We recently had storm Christophe in…

We recently had storm Christophe in Liverpool and the storm damaged my roof ,their was damage to my flashings on the stack and my roof needed a bonding gutter. A roofer came and gave me a quote and I took pictures of the damage that was caused. I made a claim and uia sent a surveyor who tried to claim the damage was exacerbated due to poor workmanship on the roof what a complete joke as my roof is only three years old . Don't use uia as they clearly only want your money and don't want to pay out. A real bad company beware.

January 26, 2021
Unprompted review
UIA Insurance Ltd logo

Reply from UIA Insurance Ltd

I'm very sorry to hear you are unhappy with your recent experience with us. I have passed your feedback over to our claims team who will look into this and be in touch shortly.
Kind Regards

Rated 5 out of 5 stars

New customer

Although I applied on line, i found it really easy and the response was quick. The cover seems to include all our needs to date. Hopefully We will not need to claim but we can only hope that experience will be as easy as applying. Thank you

January 22, 2021
Rated 1 out of 5 stars

Wish I’d read these reviews before I…

Wish I’d read these reviews before I took insurance with them. Had a flood in the house at the end of November and have waited all this time to get driers and dehumidifier in . They arrived this week.Now I keep being drip fed e mails from the loss adjuster as to what quotes are required by the insurance company. Surely at the start they could say “look we require this , this and this. To make matters worse they keep wanting two quotes for everything. I don’t want loads of different people in my house with this COVID thing. I look after my 101 yr old mum so am really worried about all these extra people in the house. I got a restoration company doing the repairs because I thought they would do everything from the damage to full restoration....but this insurance company is putting me and my family at risk by requesting double quotes

January 14, 2021
Unprompted review
UIA Insurance Ltd logo

Reply from UIA Insurance Ltd

I'm very sorry to hear you are unhappy with the way your clam is being handled in the current climate. If you'd like to provide your name, contact details and your claim number we can look into your concerns. Please send these details to info@uia.co.uk, please don't post these on Trustpilot.
Kind Regards

18.01.21 : We have not received your details into the info@uia.co.uk email account. If you would kindly provide these we can look into your issues. Many thanks.

Rated 5 out of 5 stars

Excellent customer service

I moved to UIA just over a year ago. The payments were slightly less than my last provider and they were recommended by my union.
Yesterday I had to make my first claim. Wonderfully professional and friendly on the phone. Since then each email I’ve sent has been responded to very promptly and I’ve already been told my settlement will be with me in 3-5 days.
Dawn handled my case
Thank you UIA.

January 7, 2021
Unprompted review
Rated 5 out of 5 stars

As I only purchased this recently

As I only purchased this recently, I can only make my review based on ease of purchasing the policy, cover of policy and competitive pricing. The whole process is very clear and straight-forward - thank you.

December 9, 2020

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