UK Debt Advice Reviews 

591
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Awful experience. Contact to discuss options regarding my debt, and as I have set up a business in the past that is currently not trading, but I am a director on, was told aggressively that I had to d... See more

Rated 1 out of 5 stars

Cold called my wife trying to hard sell an IVA, luckily I am a FA asked very pointed questions around how this would effect the credit file. was flat out lied to told the wrong information around impl... See more

Rated 1 out of 5 stars

Untrustworthy, push you to make the wrong decision and coach you through the stage that should pull those concerns up. Then after telling them I have zero interest, to stop contacting me and to... See more

Rated 1 out of 5 stars

Asked for options regarding debt and they tried selling me and Iva, they said they didn't recommend any other option. Also got really standoffish when I asked about a pause, and the advice really wasn... See more

Company details

  1. Insolvency Service

Written by the company

UK Debt Advice is one of the UK’s most trusted providers helping people manage their debts affordably, taking pride in providing clear, honest and transparent advice at all times. What makes UK Debt Advice different? At UK Debt Advice, we are committed to helping people find the right debt solution for their needs so they can work towards a future free from unsecured debts. We have helped thousands of people in debt and specialise in providing services that are built to meet the individual requirements of each customer. To get expert debt help, please do not hesitate to contact our friendly team today… We look forward to hearing from you.

UK Debt Advice

Written by the company

UK Debt Advice is one of the UK's largest debt counselling services company, fully licensed and regulated.
We have a longstanding commitment to treat all customers the way we want to be treated - with respect, support and kindness.

Contact info

1.6

Bad

TrustScore 1.5 out of 5

591 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(591)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been trying my best to clear my…

I’ve been trying my best to clear my debt, which I couldn’t pay due to unforeseen circumstances. Once I contacted the team, the swiftly and professionally dealt with my situations and I immediately felt at ease as I had a solution to my issue. Great service from a compassionate team! Highly recommended!

October 23, 2020
Unprompted review
UK Debt Advice logo

Reply from UK Debt Advice

Thanks for your great review, which we will share with our advisors! Best wishes, The UKDA Team

Rated 5 out of 5 stars

I put this off for years

I put this off for years, too scared to ring anyone, I finally took the plunge and I’m so glad I did, a weight has been lifted! Spoke to a guy called Chris who was so lovely and down to earth, he answered all my questions no matter how daft I thought they where, I felt comfortable enough to do so. He talked me through everything and I was able to make a decision on what to. Wish I had done this years ago. So grateful to Chris and creditfix

October 23, 2020
Unprompted review
UK Debt Advice logo

Reply from UK Debt Advice

Chris will be notified of your very kind review which we all very much appreciate. Best wishes, The UKDA Team

Rated 5 out of 5 stars

Very helpful

Helpful made me feel so at ease. Always able to answer any questions.

October 23, 2020
Unprompted review
UK Debt Advice logo

Reply from UK Debt Advice

Thank you and we are pleased to have resolved your worries and financial situation. Best wishes, The UKDA Team

Rated 5 out of 5 stars

Finding out about creditfix was a life…

Finding out about creditfix was a life saver, I have very little confidence which caused me to get into more and more debt because I dislike talking to people on the phone, however at credit fix they talked me through the process and understood my issues and were patient with me.
This plan is really going to help my future as I am wanting to get on the property ladder to improve my life and future and hopefully in the six years I will have a clear credit file and be able to apply for a mortgage. I have recommended this company to many friends.

October 23, 2020
Unprompted review
Rated 5 out of 5 stars

I was hiding from my debt

I was hiding from my debt, but came across creditfix, and the moment i had a chat with bill i was put at ease, he helped me with everything i needed and i felt a weight was lifted of my shoulders. If anyone is in need of help these are the people to help you.

October 22, 2020
Unprompted review
Rated 5 out of 5 stars

I WAS TREATED WITH COMPASSION AND…

I WAS TREATED WITH COMPASSION AND RESECT AND WAS TALKED THROUGH ALL THE PROCEDURES IN DEPTH AND FELT I WAS REALLY HELPED TO DECIDE WHICH WAY TO GO WITH MY DEBTS. Brilliant customer service and care from RORY DURNION 5 star company 👏🌟🌟👌

October 22, 2020
Unprompted review
Rated 5 out of 5 stars

So far so very good

Realising my debt was spiralling out of control due to Covid etc I placed a call to creditfix at 9am on a Monday morning initially the the first gentleman I spoke to although very professional did not really know what he was talking about and until 5pm the same Monday I had given up hope of entering into a IVA until a phone call from a senior manager explaining that her colleague had given me the wrong information and that they actually could help me within days I was entering into a proposed IVA and after 2.5 weeks I now finally have an affordable monthly payment and can now sleep at night absolutely brilliant service and the creditfix app is fantastic thank-you to all who helped me..... Don't delay if your in a debt crisis ring creditfix you will be pleasantly surprised

October 22, 2020
Rated 5 out of 5 stars

Brilliant service thanks

Brilliant service thanks

I called credit fix regarding my debts. They went through everything regarding my debts. Helping me from start to finish. They put me in the right direction for the best plan. I fill so much better now that I made the right decision. Fantastic service. I recommend them to anyone. Thank you credit fix. I am now sorted. Kind regards Mr Hayes

October 22, 2020
Unprompted review
Rated 5 out of 5 stars

Nice easy process

Nice easy process, that was fully explained, and kept up to date on all steps of the way , no judgment made to you personally, a service that is tailored to your requirements, fast efficient.

October 22, 2020
Unprompted review
Rated 5 out of 5 stars

Great

Great, really helpful staff to talk to and they have really helped me get out of trouble and to a point I can manage my finances

October 22, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, friendly and professional staff. Very through and helped me choose which option was the best for my situation, didn't feel rushed and they were always happy to answer even the smallest/silliest of questions.

October 22, 2020
Unprompted review
Rated 5 out of 5 stars

Creditfix were Excellent

Creditfix were very helpful and got straight to sorting out my situation. Best decision I've ever made! Would recommend the service to anyone in need of a new start. Thanks for the quick turn around!

October 22, 2020
Unprompted review
Rated 5 out of 5 stars

After a quick referall I found the…

After a quick referall I found the perfect provider for debt advise and have acquired a IVA with creditfix, it was easy, no hassle and all the hard work has been done for me. I couldn't be more relieved with the pressure of debt that has been taken from my shoulders

October 22, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look