UK Debt Advice Reviews 590

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Asked for options regarding debt and they tried selling me and Iva, they said they didn't recommend any other option. Also got really standoffish when I asked about a pause, and the advice really wasn... See more

Rated 1 out of 5 stars

Cold called my wife trying to hard sell an IVA, luckily I am a FA asked very pointed questions around how this would effect the credit file. was flat out lied to told the wrong information around impl... See more

Rated 1 out of 5 stars

Untrustworthy, push you to make the wrong decision and coach you through the stage that should pull those concerns up. Then after telling them I have zero interest, to stop contacting me and to... See more

Rated 1 out of 5 stars

I am appalled that after my IVA being declined, ALL my debts have gone straight to debt collection, something Debt Advice did NOT cover with me. I am now absolutely in a worse situation with the only... See more

Company details

  1. Insolvency Service

Written by the company

UK Debt Advice is one of the UK’s most trusted providers helping people manage their debts affordably, taking pride in providing clear, honest and transparent advice at all times. What makes UK Debt Advice different? At UK Debt Advice, we are committed to helping people find the right debt solution for their needs so they can work towards a future free from unsecured debts. We have helped thousands of people in debt and specialise in providing services that are built to meet the individual requirements of each customer. To get expert debt help, please do not hesitate to contact our friendly team today… We look forward to hearing from you.

UK Debt Advice

Written by the company

UK Debt Advice is one of the UK's largest debt counselling services company, fully licensed and regulated.
We have a longstanding commitment to treat all customers the way we want to be treated - with respect, support and kindness.

Contact info

2.0

Poor

TrustScore 2 out of 5

590 reviews

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No history of asking for reviews

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Rated 2 out of 5 stars

It helps if the advice I am given at…

It helps if the advice I am given at the outset is correct. Not overly impressed

November 5, 2020
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Reply from UK Debt Advice

Hi Martyn, Thanks for your review and apologies on the initial stage. I believe this has now all been resolved and you are on your way to a debt free future, which we are so happy about. Anything you need, please get in touch with us. Thanks, The UKDA Team

Rated 4 out of 5 stars

Helpful and Friendly Staff

A good service provided, with helpful and friendly employees.

An increase in communication would be ideal, as I personally haven’t been kept up to date with the progress of my case without me asking for an update beforehand.

November 5, 2020
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Reply from UK Debt Advice

Thanks for your lovely review which means a lot to us all here at UKDA. We will definitely be in touch as soon as we have an update. Thank you and wishing you all the very best, The UKDA Team

Rated 1 out of 5 stars

The company you recommended to me for…

The company you recommended to me for an IVA were awful , they would not provide answers to questions I asked, so I looked elsewhere.

November 5, 2020
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Reply from UK Debt Advice

Hi Andrew, like all reviews, we appreciate your comments, which we take on board very seriously as it helps us improve in any way that we can. We are so sorry that we were unable to help you on this occasion but sometimes unfortunately not everyone qualifies for a solution. Apologies again on our behalf that we couldn’t give you the help that you needed. Thanks, The UKDA Team

Rated 5 out of 5 stars

It has been so easy and stress free

It has been so easy and stress free. Everyone has done all the work and responded to me quickly and efficiently

November 5, 2020
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Reply from UK Debt Advice

We are so happy that you are now on your way to becoming debt free. We all appreciate your review. Thanks, The UKDA Team

Rated 5 out of 5 stars

I got the help I needed and no messing…

I got the help I needed and no messing it was sorted easily very good options and easy to talk to the staff

November 5, 2020
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Reply from UK Debt Advice

Hi Kevin, we appreciate you taking time to leave us a 5 star review and are happy that you were able to sort everything so quickly and easily. Wishing you all the very best for the future, The UKDA Team.

Rated 5 out of 5 stars

everything was explained in simple…

everything was explained in simple terms and process was explained and i was taken through it step by step a great result to a very distressing problem

thank you

November 4, 2020
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Reply from UK Debt Advice

So happy to hear that the process was made simple, we stride on keeping our services easy and straightforward. Thank you, The UKDA Team

Rated 5 out of 5 stars

Great advice and help

Great advice and help, really did everything I needed to help me get back on my feet!

November 4, 2020
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Reply from UK Debt Advice

Very happy to have put you back on track! Thanks, The UKDA Team

Rated 5 out of 5 stars

professional, friendly debt help.

a more helpful, friendly and professional company, or service, it would be very hard to find indeed. from the first contact, to the last phone-call, i was put at total ease. if you have any financial worries, then you could do no better, than to contact them immediately. feel all your worries start to ebb away.

November 4, 2020
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Reply from UK Debt Advice

Thanks for the 5 stars and we appreciate your lovely words. Best wishes, The UKDA Team

Rated 5 out of 5 stars

Have to say could not have been easier

Have to say could not have been easier. Every detail explained in full from the outset. Well informed proffessional advice from understanding staff. Thank you to all the staff for the fully comprehensive advice from start to completion.

November 4, 2020
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Reply from UK Debt Advice

We are so happy that you found everything easy and we appreciate your really nice comments! The UKDA Team

Rated 5 out of 5 stars

Could not be happier with the advice…

Could not be happier with the advice and support, they did not let me down even when things didn’t go to plan they found a solution for me. A weight off my mind to know they have things in hand.

November 3, 2020
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Reply from UK Debt Advice

Thank you for taking time to review our service, along with your kind words and 5 star feedback! Wishing you all the very best and we will be here, if you need us. Best wishes, UKDA Team

Rated 5 out of 5 stars

Outstanding

Outstanding! Quick with every reply! I felt comfortable talking about my financial difficulties with them that’s so great! Really friendly people! Overall couldn’t ask for anything more!

November 3, 2020
Unprompted review
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Reply from UK Debt Advice

Thanks for your review and we are all really pleased that you felt comfortable talking to us, to resolve your situation! Best wishes, UKDA Team

Rated 5 out of 5 stars

Amazing service by everyone I've dealt…

Amazing service by everyone I've dealt with so far. Really compassionate and helpful with everything. Absolute lifesavers!

October 29, 2020
Unprompted review
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Reply from UK Debt Advice

We appreciate your wonderful comments and are so happy that everything is now sorted out for you. Thank you, UKDA Team

Rated 4 out of 5 stars

Currently ongoing however the comms…

Currently ongoing however the comms been very good and empathy towards situation we'll received!..

October 27, 2020
Unprompted review
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Reply from UK Debt Advice

Pleased everything is going well! Best wishes, UKDA Team

Rated 3 out of 5 stars

Good team and very helpful although…

Good team and very helpful although they could not deal with my debt they have forwarded me onto their other company who is hopefully going to help.

October 23, 2020
Unprompted review
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Reply from UK Debt Advice

Pleased to hear that we were able to refer you on for help! Best wishes, The UKDA Team

Rated 5 out of 5 stars

I’ve been trying my best to clear my…

I’ve been trying my best to clear my debt, which I couldn’t pay due to unforeseen circumstances. Once I contacted the team, the swiftly and professionally dealt with my situations and I immediately felt at ease as I had a solution to my issue. Great service from a compassionate team! Highly recommended!

October 23, 2020
Unprompted review
UK Debt Advice logo

Reply from UK Debt Advice

Thanks for your great review, which we will share with our advisors! Best wishes, The UKDA Team

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