UK Debt Advice Reviews 590

TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Asked for options regarding debt and they tried selling me and Iva, they said they didn't recommend any other option. Also got really standoffish when I asked about a pause, and the advice really wasn... See more

Rated 1 out of 5 stars

Cold called my wife trying to hard sell an IVA, luckily I am a FA asked very pointed questions around how this would effect the credit file. was flat out lied to told the wrong information around impl... See more

Rated 1 out of 5 stars

Untrustworthy, push you to make the wrong decision and coach you through the stage that should pull those concerns up. Then after telling them I have zero interest, to stop contacting me and to... See more

Rated 1 out of 5 stars

I am appalled that after my IVA being declined, ALL my debts have gone straight to debt collection, something Debt Advice did NOT cover with me. I am now absolutely in a worse situation with the only... See more

Company details

  1. Insolvency Service

Written by the company

UK Debt Advice is one of the UK’s most trusted providers helping people manage their debts affordably, taking pride in providing clear, honest and transparent advice at all times. What makes UK Debt Advice different? At UK Debt Advice, we are committed to helping people find the right debt solution for their needs so they can work towards a future free from unsecured debts. We have helped thousands of people in debt and specialise in providing services that are built to meet the individual requirements of each customer. To get expert debt help, please do not hesitate to contact our friendly team today… We look forward to hearing from you.

UK Debt Advice

Written by the company

UK Debt Advice is one of the UK's largest debt counselling services company, fully licensed and regulated.
We have a longstanding commitment to treat all customers the way we want to be treated - with respect, support and kindness.

Contact info

2.0

Poor

TrustScore 2 out of 5

590 reviews

5-star
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Rated 1 out of 5 stars

I cannot thank these guys enough

I cannot thank these guys enough. After a number of years of sleepless nights I can now rest easy knowing my debts are sorted. Thank you Credit Fix. ...

The sleepless nights are back after creditfix just stopped communicating with us. We are now worse off than ever. Thanks for NOTHING creditfix

January 27, 2021
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Reply from UK Debt Advice

We are so pleased that you can finally get a goodnights sleep in these challenging times. We appreciate the 5 stars! Thank you, The UKDA Team

Rated 5 out of 5 stars
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Reply from UK Debt Advice

You're very welcome and we are here anytime you need us! Well done to you for sorting it all out. Best wishes, The UKDA Team

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. They really look after you and put you first. Would recommend to everyone that needs it

December 21, 2020
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Reply from UK Debt Advice

Thank you so much, we always try to go above and beyond and are so happy everything is now in place for you. Best wishes, The UKDA Team.

Rated 5 out of 5 stars

Thanks for your help in finding me a…

Thanks for your help in finding me a company to provide aid and advice in managing my debts the process was very smooth and I felt at ease with them all very friendly and helpful thanks

December 21, 2020
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Reply from UK Debt Advice

Pleased to hear you were dealt with professionally and with a friendly approach which we strive to achieve. Very pleased that you are now on your way to a debt free future. Best wishes, The UKDA Team.

Rated 5 out of 5 stars

From start to finish I am so impressed

From start to finish I am so impressed, they have taken such a weight of my shoulders, I didn't know what to expect but I was soon put at ease, they went through several questions with me, and then talked me through what they actually do, it was explained so I understood it, and if I wasn't sure they repeated it again, they guided me through what to expect and were very courteous, polite, and professional, if you are struggling dont be afraid to ring them, you will probably find its the best phone call you've ever made.

December 21, 2020
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Reply from UK Debt Advice

How wonderful to have received such an amazing review from you and we couldn’t be happier to have helped such a gentleman. Wishing you well over the festive holidays. Best wishes, The UKDA Team.

Rated 5 out of 5 stars

very happy with their service

very happy with their service, quick and professional, to the worry out of my debt

December 20, 2020
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Reply from UK Debt Advice

So pleased to hear that we have taken the worry away from you and you can go into 2021 feeling so much better. Best wishes, The UKDA Team

Rated 5 out of 5 stars

Amazing human beings

Amazing human beings. Would recommend to anyone. Too service an absolute 10/10

December 19, 2020
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Reply from UK Debt Advice

Thank you for your lovely and kind review. I will certainly let the advisor know that helped you! Best wishes, The UKDA Team

Rated 5 out of 5 stars

After an extremely stressful year like…

After an extremely stressful year like the majority of us small self employed business people, Creditfix has helped my not only my mental health but also aid toward a good nights sleep again finally.
Thank you Creditfix

December 19, 2020
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Reply from UK Debt Advice

Hi Amanda, Thanks for your kind comments and we are very touched that we have helped you sleep easier now. Keep safe and all the team are delighted for you that everything is now resolved. Thanks, The UKDA Team

Rated 5 out of 5 stars

Very helpful

They advised me on who could help. What to do and explained everything throughly.

December 19, 2020
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Reply from UK Debt Advice

Hi Katie, Very happy to hear that the advice you received was clear, quick and easy to understand. Glad things are now on the up for you! Best wishes, The UKDA Team

Rated 1 out of 5 stars

Very slow in there response to reply…

Very slow in there response to reply told one information by one employee and then different information from another employee

December 19, 2020
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Reply from UK Debt Advice

Hi Mel, We appreciate your comments and certainly take on board every review so that we can always improve in any way that we possibly can. We are so sorry that there has been a few delays but this is totally down to creditors delaying their responses due to the holiday period, however this will be chased up again for you and we will be in touch as soon as we can. Thanks, The UKDA Team

Rated 5 out of 5 stars

Best decision ever

From the first telephone contact, everyone was helpful, understanding, sensitive to my situation. This was a big decision for me, as I am on my own, with no one to bounce off my concerns, Grant was informative, tactful, put me at ease talking to him.

Thank you all, for helping me, please keep safe, in these ongoing troubling times.

November 26, 2020
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Reply from UK Debt Advice

Your comments and kind words are extremely appreciated and we are thrilled to have helped such a gentleman. Keep safe too. Best wishes, The UKDA Team

Rated 5 out of 5 stars

Excellent up to now

November 24, 2020
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Reply from UK Debt Advice

Thank you and if there is anything you need, please just ask anytime, we are one phone call away! Best wishes, The UKDA Team

Rated 5 out of 5 stars

Very good service helped me with very…

Very good service helped me with very difficult time in my financial life ending in all my debts being resolved into one affordable IVA arrangement would not hesitate to recommend.

November 6, 2020
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Reply from UK Debt Advice

Thank you so much for your review. We are so pleased that we helped you through a very challenging time in your life and that you can now see the light at the end of the tunnel! Best wishes, The UKDA Team

Rated 5 out of 5 stars

Great service from the start

Helpful and informative and understanding the whole way through.

November 6, 2020
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Reply from UK Debt Advice

Great to hear that our advice was clear and informative all the way through and that you got the help you so rightly deserved. Best wishes, The UKDA Team

Rated 5 out of 5 stars

Very impressed with the service and was…

Very impressed with the service and was treated has if nothing was a problem

November 5, 2020
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Reply from UK Debt Advice

Thanks Jennifer, nothing is a problem when helping people in financial difficulty and we are over the moon that you are finally back on track, without the worries and pressure from lenders. Wishing you all the very best. The UKDA Team.

Rated 5 out of 5 stars

Friendly and understanding.

The team are very friendly and understanding and they don't judge you.

November 5, 2020
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Reply from UK Debt Advice

So happy for you! We strive to always provide a friendly and non judgemental service. Thanks for the 5 star review. The UKDA Team.

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