UK Timber LimitedReviews 

3,556
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are pleased with the products, often describing them as excellent quality and exactly as needed, with some highlighting specific items like oak flooring and reclaimed sleepers. The delivery service receives high praise for being fantastic, prompt, and adaptable, with drivers frequently noted for their helpfulness and professionalism in placing items exactly where requested. Reviewers also appreciate the efficient service, quick turnaround times, and good communication, making the ordering and collection process easy and pleasant. However, some people were dissatisfied with the quality, noting variations in dimensions, unplaned timber, and issues like rot or damage, particularly with items like pergola components and reclaimed sleepers. A few other people also felt that some orders contained incorrect or unusable items, and experienced delays or difficulties with customer service regarding replacements or delivery dates.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the great selection and quality of timber,... See more

Quality

Customers consistently note ambiguous experiences with quality, with some praising the excellent quality of... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting promptness and good... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Service

People report positive experiences with service, often highlighting the excellent and friendly assistance... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mostly I’m pleased but I wasn’t expecting size differences of 5mm on timber that has been through a thicknesser. It meant items had to be sorted for matches to build a sleeper wall. Having said that... See more

Rated 4 out of 5 stars

I had a late order for sleeper timbers and they had ready for collection in 2 days. I even had to split collection for 2 trips which they were to accommodate and swapped a couple of timbers out on ret... See more

Rated 5 out of 5 stars

Great all round. Helpful and responsive advice - product was as promised and as needed, we opted to collect and it was available promptly after being cut to order. Major advantage that they had UK sto... See more

Rated 5 out of 5 stars

Delivery was fantastic, even with an item missed off they delivered with a couple of days. The timber is not of the highest quality, there are variations in dimensions, some timber is not planed full... See more


Company details

  1. Lumber Store
  2. Fence Supply Store
  3. Firewood Supplier
  4. Saw Mill
  5. Wood and Laminate Flooring Supplier
  6. Wood Supplier

About UK Timber Limited

Written by the company

Timber Merchants - Supplying timber for over 100 years

We operate several sawmills within the UK and have partner mills on the continent, allowing us to offer you an extensive range of high quality domestic and European timber products. This is what makes us unique compared to other sawmills… • We operate a fleet of crane offload vehicles, as well as working alongside nationwide couriers, to enable us to deliver our products, regardless of the size, the length and breadth of the UK. • Our custom cutting service gives you the flexibility to order custom size timber, to suit your requirements. Simply choose your material and enter your dimensions to show your price! • It is our belief that we have the capability to match or beat any like for like quotation and we would like the opportunity to do so! Simply email sales@uk-timber.co.uk with a copy of your quote and we will endeavour to match it or beat it! • Our carpenters have a wealth of experience and love a chance to work on a bespoke item! Email us at sales@uk-timber.co.uk or call us on 01536 267107 to see if we can accommodate your vision! Order from us online 24 hours a day, 7 days a week at www.uk-timber.co.uk. For advice or support, please contact a member of our knowledgeable sales team at sales@uk-timber.co.uk or on 01536 267107. Both trade and retails customers welcome.

UK Timber Limited

Written by the company

There are several ways that you are able to contact us
Call us on 01536 267107. Our phone lines are currently open between 8:30 - 17:00, Saturday 8:30 -12:00. Email us at sales@uk-timber.co.uk Visit our E-Chat service at www.uk-timber.co.uk Send us a message on Facebook at www.facebook.com/uktimber

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(3,556)

119 reviews in the last 12 months

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Rated 4 out of 5 stars

Easy ordering process and good product

Easy ordering process and good product, delivery was an issue or i mean getting delivery confirmed was, it took 4 calls to finally get delivery confirmed, I know it isnt a major problem but that was it.

All the staff I spoke with were very good, polite and professional the delivery driver was a lovely chap who couldnt do enough for us.

May 6, 2025
Unprompted review
Rated 1 out of 5 stars

Poor Service

Despite reading some negative reviews I decided to give UK Timber the benefit of the doubt, however I wish I hadn’t bothered…. I won’t bore you with the details, but just to say I will not be using UK Timber again and I would definitely not recommend them.

April 30, 2025
Rated 5 out of 5 stars

Sleepers

The delivery drivers were helpful, friendly and very approachable. The sleepers are good quality timber, look amazing in my garden and worth every penny. Very, very pleased with them. Would highly recommend this company. Will definitely buy from there again. Many thanks
Carol

April 22, 2025
Rated 2 out of 5 stars

I required 3 lengths of planed timber…

I required 3 lengths of planed timber for a garage door frame. They supplied 4 lengths as one was slightly bent. The extra one was totally unusable as badly twisted, and the bent one warped out of shape both ways after 2 days on my garage floor, rendering it also unusable. I didn't bother contacting them as I am 30 miles from the sawmill, so I got a replacement from another company. I will NOT be using UK Timber again, as I expect a reputable company to get it right FIRST time, not spend over £80 on 50% unusable timber. Please yourselves if you deal with them, but if you do - CHECK IT BEFORE YOU LEAVE !!

April 28, 2025
Rated 1 out of 5 stars

Wrong items sent.

I ordered untreated/unbanded scaffold boards because they were to be used for a vegetable bed. I received treated framing boards (one of which was the wrong size). I was not contacted to see if I wanted what was delivered (which I don't) and I am still waiting for the original boards to be delivered and the unwanted ones taken away.

April 22, 2025
Rated 1 out of 5 stars

Not so great so far

So far not great. Placed an order on 30/3, still not received the timber. Called twice, each time were told it will be next week and someone will call but heard nothing. We just need to know when the timber will be delivered so we don’t mess around the trademan again.

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great product, quick delivery.

Ordered a "small" pile of reclaimed oak sleepers and they were soon delivered to my front garden.

A garden trolley/cart made it a lot easier to move them by myself. I am of slim build and not used to manual labour or lifting things at the gym.

Be careful when cutting reclaimed sleepers as most of them come with some metal parts embedded in them. A large circular saw with an appropriate blade is my weapon of choice.

I am using them to make raised beds for ornamental plants. I lined the sides (but not the base) of mine with pond liner material to prolong the life of the sleepers and help retain moisture. I suspect that the creosote treated oak will last for a couple of decades.

If you want to grow edible plants and are worried about creosote, the pond liner will minimise soil contamination. Or you could just buy untreated tropical hardwood sleepers but these are heavier and harder to cut.

A pressure washer, and an angle grinder with a wire brush attachment cleans up the worst of the dirt, tar and creosote. You may still get the odd patch of tar rising to the surfaces on warm days, so don't use these for seating. You will want overalls and a dust mask (ideally a respirator) to do this.

April 16, 2025

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