ChangeGroup UK Reviews 611

Daylight robbery. The chap behind the counter even convinced me that the market had crashed and GBP was weaker than the Euro. And when I realised they would not refund me. I am shocked that Gatwick Airport allow this kind of company within its premises. Worse that mobsters and thief's. Will never use them again and will go out of my way to make people aware of these crooks. Gatwick airports needs to remove them as this is a poor representation of the airport.

The exchange rate at a ChangeGroup Gatwick ATM was USD 0.9102 to GBP 1. The actual exchange rate at that time was USD 1.24 to GBP 1. They were going to take a commission of over 25% ie USD 165 or GBP 133 for a GBP 500 exchange. Unbelievable con which I thankfully noticed before handing money over to these charlatans.

Very helpful and friendly, thank you Kaushal Sharma!

We spoke to Kaushal and he was very helpful getting us set up with E-sims for our travel abroad as well as accessing intenet at the airport. Will be using again.

Running late for a flight on a business trip, I purchased 500 euros from ChangrGroup which was billed at £570 giving an exchange rate of 0.8767 compared to the spot rate for the day of 1.1973.

When sorting though expenses i realised the mistake, and then taking to the internet hvae found so many other people have been ripped off in the same nauture

Kaushal is Best at Gatwick airport as provide us all informations about exchange raté in détail.

In a rush I didn't check their exact rate but thought it couldn't be too bad? Oh boy how wrong I was. I paid £110 to get the equivalent of £60 in Egyptian pounds. 40%+ loss of the total. I will own the fact that I was stupid enough to expect basic professionalism, however I was not expecting such predatorial behaviour in a place like Gatwick airport. They are a scam, get your money exchange elsewhere. They shouldn't be allowed to operate

Change egyptian pound in gatwick and they gave me 38 instead of 63 per pound and ended up with nearly 5500 egyptian pound less. It is a massive nearly 50% difference which should not be allowed like that. I was in a rush and they made good use of it. But they should be reasonable with the rates and not rip off the public.
The interesting thing is it is happening in UK as there should be some tighter financial regulation to combat that. I have the receipt of that day to remind me not to go there again.

Criminal. Extortionate. Used ATM at Gatwick, charged c180 GBP for 160 Euro. It should have been c140gbp. No warning. Queried it at the desk, they didn’t care. It should be illegal.

Do not use Change Group at all. This company should be banned from trading. The rates are a complete rip off. How can they justify 85 euros for £100. Use a cash machine when you get to your destination. Whatever the commission, it won’t be this bad.

Their entire premise is a sham - there is nothing to recommend here other than to avoid at all costs.

I ordered currency to pick up at Gatwick North - many things to fill in but I thought it better to do in advance as I can just pick up at the airport.

Oh no. You have to go through the whole rigmarole again. Twenty minutes to pick up.

It was only when I looked at the reviews now that I saw how poor the exchange rate is. Mauritian rupees are currently 57 to GBP at the spot rate, travelex do 54 and Change Group do 50.

How they have the monopoly at Gatwick is a mystery when it is to the detriment of travelers.

I should have smelt a rat when there were no other customers the entire time I was there.

Never again.

Hopefully sharing this will mean at least one person start their holiday without this woeful experience.

Thieves! Don’t believe their hype - worst rates guaranteed, not best! We got 37 Mauritian Rupees to the Pound at Gatwick when the true rate was 57! That’s a hell of a margin in exchange for zero commission! My fault for rushing & not checking first with a reputable exchange house like XE or Wise. Buyer beware, but you’ll be much wealthier on your holiday if you can avoid these guys!

Hamit was very clear in explaining how much money I’ll need to travel. He was very patient and polite and helpful. Would definitely use this service again

While exchanging £382.76 & €25.61 into MAD i noticed a drastic difference in the exchange rate once arriving in Morocco as was in a rush to get onto my flight. We revived 3,000MAD when in reality it should have been roughly 5,086MAD, totalling in a huge loss on our end with no explanation!

There’s an absolute lack in transparency on their part not informing me of the current exchange rate at the time.

Your company stands on having ‘no commission’ rates yet not only are your rates robbing but it is complete lies & false advertisement.

I’ve been in contact with one of your branches and have left scathing review because of this level of dishonesty to your customers, now landing me as a heavily PREGNANT woman completely down on money during my final holiday before my baby comes.

To make matters worse, received an email back informing me it’s my own fault as ‘exchange rates & commission structures are shown clearly on large electronic screens’ which in turn is another massive lie.

Save your money and go elsewhere because this is beyond sickening. How this company is legal and still running I will never know.

Very good service very helpful very polite
Kaushal Gatwick

I had the misfortune of using this money exchange service, and I can’t stress enough how horrible my experience was. They completely ripped me off, charging me nearly £100 more than what I was expecting. Their rates were horrendous .When I tried to raise the issue, I was met with unhelpful and rude staff who couldn’t care less about my concerns.

It felt like they intentionally deceived me, as if they were counting on customers not noticing the difference. You’re better off avoiding this company entirely, as they clearly have no respect for their customers’ hard-earned money. I wouldn't trust them with a penny. Stay far, far away!

Dusseldorf airport, January 18, 2025. Changegroup Vendor stand near baggage claim charged 3.85 Euro fee + used a 1.2682 exchange rate for USD to Euro conversion. I received 75 Euro cash for 100 USD cash. Actual mid-market exchange rate for this date was 1.027, yielding an effective fee of 22.37 Euro for this exchange! Representative just smiled as I questioned this ridiculous fee.

We had an incredibly bad experience with Change Group at Gatwick Airport (North Terminal). We went to exchange British pounds for Moroccan dirhams and were completely misled.

When we questioned why their exchange rate was so poor, 50% more expensive than the official rate, the staff member assured us that this is a normal practice for exchange offices. Trusting this, we went ahead, only to later discover this was completely false.

For MAD 2,400, we paid £321, when other exchanges were offering the same amount for a maximum of £220. That’s a £100 loss!

It’s shocking that a company operating inside an international airport can get away with such exploitative pricing. This feels more like a scam you’d expect in a backstreet money exchange, not at a major airport.

Avoid Change Group at all costs. Check rates elsewhere before exchanging, or better yet - don’t use them at all!

Change Group ATMs are a scam. I bought 100 Euros today and paid £114. Change Group made £27. I don’t mind paying a reasonable commission but the ATM enticed me in with the words Free Cash Withdrawals. Nowhere during the exchange process is there any advance warning of the cost of transaction. Absolute scam. Is it illegal I wonder?