Electronic Partners Reviews 2,065

All good. Repair done. You can have fast track for an extra payment

A very professional and honest service, I would definitely use them again.

Incredibly efficient and professional service! From the moment I requested a repair estimate for my hifi amplifier, the process was clear and simple to navigate. I paid a little extra for a Priority Repair and had my fully repaired amp back three days after sending it off. I received regular updates at every stage of the process, including a full quote for the actual cost of the work and a description of the repair. Questions can be asked via the live chat on the website and the Customer Portal is easy to use. I'll definitely be using this service again! Highly recommended!

Excellent straightforward process of posting items off for repair and return. It’s an efficient good value service.

Claimed to be a official repair partner of my phones manufacturer and quoted me a price for my repair, a seemingly simple screen repair. Once I sent it in they changed the quote, increasing it by 20%. What they learned by looking at my phone that they didn't already know that made them decide to increase the price by 20% I have no idea. I decided to pay, since they were official repair partners in the hope they'd get it done quickly and professionally. After I've paid they inform me the replacement screen has been ordered and will take a month to arrive and will only then be repaired. Again, I think I'm not going to be able to get it done any better or quicker anywhere else so sure I leave them to it. Over a month later I've still heard nothing so I email to find out when I will receive it. Turns out the manufacturer has stopped making replacement screens for my phone and they can't carry out their repair. Why did they take over a month to find this out? How did they order a part that was being manufactured? Why did I have to chase them to find this out? Why did they even need to charge me over £100 for a repair they were never going to be able to do? I have no idea. They promised me a full refund and to return my phone as soon as possible. Over a week later I'm still yet to receive my phone. Horrible company, incredibly unprofessional and dishonest.

EDIT: Having just received my phone back, I can't believe they've actually made it worse. What was a couple of cracks on a completely usable screen has turned to a completely shattered screen which is no longer usable. Avoid this company like the plague.

Requested a quote online which was received quickly. Accepted the quote and received the postage label and arranged for Royal Mail to collect. Once the item was received and checked over by EP we got a revised quote for slightly less than the original. Item returned promptly and works great. Overall very happy with the service and the process.

bose cd player repaired exactly as promised, excellent communication, constant updates on progress, and delivered before Christmas I think that this is the best service I have ever received in a situation like this.

From David Leigh

I have had months of back and forth trying to get an amp I sent in fixed. I sent it to EP with a clear description of the fault and after paying for the repair, the amp arrived back only to immediately display the exact issue I sent it in for. I sent it back in to get fixed only to be told that this is now a separate repair and I would need to be charged an additional £130. When I pointed out that this is in effect charging me twice over for a single repair, EP responded by just saying that this doesn’t count at a warranty repair since the “new” fault (it’s not a new fault, it’s the fault I sent the amp in to get addressed) isn’t with what was previously worked on. This is a ridiculous point to make, of course it’s not to do with the initial work, you misdiagnosed the issue and then clearly had a sufficiently lax quality control process that you sent back an unfixed item thinking you’d fixed it.

In addition to all of that, after paying a new invoice the amp was mistakenly returned to me before more repairs had been carried out (losing another week or so in the process). While I was refunded for that invoice, EP seem to think this is the limit of their obligations to resolve the numerous issues displayed through this process. Furthermore, upon the amp’s eventual return to EP, they seem to have got it lost in their system for a few weeks until I chased them and asked for the status of the repair.

This has been the worst customer service experience I’ve ever had. After all the above, EP have shown no accountability or willingness to resolve this situation. I’m now being asked to pay another invoice for another repair, which I am forced to do since the time this has taken means that I have no other chance of having my amp fixed and returned before the festive break.

I have made a complaint but haven’t received any details on how it is being handled and addressed. As I’ve said in my ticket with you, if no meaningful progress is made on this then I will have to escalate this with EP’s trade association and waste more of my time pursuing that.

I am at my wits’ end with EP. I cannot recommend this company in good conscience and would advise anyone thinking about using them to think long and hard about it first.

PS I forgot to mention that the only other attempt EP made to resolve the issues above was to offer to waive postage on the return of the amp, which is quite frankly insulting inadequate.

excellent service, reasonable rates, and superb communication

Great service Kept up to date with everything that was going on with the equipment and sent back promptly in my opinion I would definitely use them again.

I was hoping to get a repair job on my tablet that has a cracked screen but otherwise fully functional. I provided full details of make and model, plus photo of damage, and received a quote that seemed reasonable, so I sent my device.
However, they told me they could not repair my device because they couldn't get the parts. That meant paying the cost of returning the device or letting them dispose of it.
I am very disappointed. Surely good practice would be to check they could get the parts beforehand, rather than make the customer waste time and money on carriage there and back!

Did what they say on the packet. nice job done.

Simple, easy to follow process from requesting estimate right through to receiving the repaired item. A bonus was that the actual repair quote (£107) was less than the original estimate (£145), and all within a timescale of 14 days! Would certainly recommend and definitely use again if needed. Excellent service.

An outstanding Repair Service that was highly efficient with great customer care. I would highly recommend this service.

A really excellent service. The company were great at keeping us informed via email about about where they were with the repair of our Denon Ceon CD player - 'We've received your item','it's undergoing assessment','this what we found and here's our estimate of repair', and so it went. We recieved the item back, it worked perfectly, was cleaned too, and looked like brand new again.

Recently sent my son's Nintendo switch for a charging port repair, handled with care fixed new charging port and got the job done happy days, communication was great and repair was timely..pricing really transparent for the repair, a little more expensive than highstreet pricing but really trustworthy in getting the job done so no quarms (marginal). Only part I didn't see transparent was the delivery costs added for my return, but the free initial postage via royal mail to send parcel off does I suppose outweigh this. Overall really happy 😁

We’ve had our system still not fixed under the guise of waiting for parts which has been over 3 weeks. When we called to find out more information, the “engineer” just cut the call in the middle of our genuine expression of the frustration being experienced!

I have a Cannon BHC 120 cooker hood which is probably 20 years old. The lights haven’t worked for maybe ten of those years. I looked at buying a new one and they don’t exist anymore, but the cheapest alternative would be £890 +. So I called in NAC Domestic Appliances who attended on time and diagnosed a faulty transformer and printed circuit board. They tried to find one but unsurprisingly they’re out of production. £96 for the visit. They said if I could find the parts they would come back and fit them for free. The engineer said it was a really high quality hood and you can’t get them anymore. So I searched the internet (and rang my brother - an engineer), who suggested the PCB could be repaired. Back to the internet and I found the transformer available on Ransom Spares (aptly named - they charged £98 but then it is an original). The real find was Electronic Partners. They promised they can repair PCB’s. I don’t know if they’re a clearance house for various electricians but heyho. They sent me a postage label and asked the details. Off it went, then they asked me for the control panel as well (for testing) and then diagnosed the problem and estimated £108. I got it back a week later. They’d replaced the triacs apparently. NAC re attended today and pieced it back together (as they said - for free). It now works as if it were new. Just need to give it a polish now!

Great thorough repair+service, - Expensive !

Quick response and repair delt with quickly and efficiently, recommend