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LUX SKIN Reviews 

6,027
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,097 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being user-friendly and easy to navigate, making it simple to find products and information. Many appreciate the excellent product selection, great value, and reasonable prices, often highlighting appealing free gifts. The ordering process is frequently described as quick and straightforward, with efficient delivery and good communication. However, some customers noted issues with orders, such as missing or incorrect items, or not receiving them at all. A few others felt product descriptions lacked detail, requiring external research for benefits. Additionally, some reviewers experienced discrepancies with pricing or promotional offers, including unexpected shipping fees or unapplied discounts.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing their love for the items and noting... See more

Website

Users describe positive interactions with the website, consistently finding it easy to navigate and use, with... See more

User experience

Reviewers express high satisfaction with the user experience, often describing it as sensational and very... See more

Order

Consumers find the ordering process to be very positive, describing it as quick, easy, and hassle-free, with... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices to be very good, affordable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This website must be one of the easiest to navigate. As an OAP I'm not very au fait with using a computer, but this was so simple. I very quickly found what I wanted and when I looked for advice on... See more

Rated 5 out of 5 stars

Easy to order with this company, fast turn around time. They were EXTREMELY helpful when there was a slight error with my last order and resolved it without delay. I have had really good results with... See more

Rated 5 out of 5 stars

The website was extreme easy to navigate. It clearly displayed all the products for sale and all the various options to purchase and get best prices. Clear and well displayed iformation was given on... See more

Rated 5 out of 5 stars

Website easy to navigate, price of product was also good. lux have also kept me up to date via email regarding the status of my order which is due to arrive later today & only placed my order yesterda... See more

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(6,027)

3,075 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Website review

Website was very easy and clear to navigate whilst also looking very aesthetically pleasing. Completing my order was seamless.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience was easy to…

The whole experience was easy to navigate. The quiz gave me guidance as to which kit to order. I like that I could just buy 1 kit, being that it is my first time. Looking forward to trying the product.

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

The website is very user friendly

The website is very user friendly, easy to navigate. Each product is detailed and explained, with great photographs to give the visual representation of the product. The bundles are awesome! Especially the free gift 🎁

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

Website was easy to navigate and simple…

Website was easy to navigate and simple to use. Inclusion of a discount code was a nice touch, likely encouraged purchase. One thing that could be improved on is more accessible/ visible information on the different types of serum and their benefits.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great product info

Great product info, easy to navigate the site, good reviews on the product. I'm excited to receive my stuff!

July 16, 2026
Unprompted review
Rated 4 out of 5 stars

Website quick and easy to use

Website quick and easy to use. Would be good if you could change currencies and be able to order in Nzd or other countries that you ship to. Also thankful for free gift with purchase but website did make it look like you got all the gifts instead of having to choose one

July 15, 2026
Unprompted review

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