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LUX SKIN Reviews 

6,025
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,097 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being user-friendly and easy to navigate, making it simple to find products and information. Many appreciate the excellent product selection, great value, and reasonable prices, often highlighting appealing free gifts. The ordering process is frequently described as quick and straightforward, with efficient delivery and good communication. However, some customers noted issues with orders, such as missing or incorrect items, or not receiving them at all. A few others felt product descriptions lacked detail, requiring external research for benefits. Additionally, some reviewers experienced discrepancies with pricing or promotional offers, including unexpected shipping fees or unapplied discounts.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing their love for the items and noting... See more

Website

Users describe positive interactions with the website, consistently finding it easy to navigate and use, with... See more

User experience

Reviewers express high satisfaction with the user experience, often describing it as sensational and very... See more

Order

Consumers find the ordering process to be very positive, describing it as quick, easy, and hassle-free, with... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices to be very good, affordable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This website must be one of the easiest to navigate. As an OAP I'm not very au fait with using a computer, but this was so simple. I very quickly found what I wanted and when I looked for advice on... See more

Rated 5 out of 5 stars

Easy to order with this company, fast turn around time. They were EXTREMELY helpful when there was a slight error with my last order and resolved it without delay. I have had really good results with... See more

Rated 5 out of 5 stars

The website was extreme easy to navigate. It clearly displayed all the products for sale and all the various options to purchase and get best prices. Clear and well displayed iformation was given on... See more

Rated 5 out of 5 stars

Website easy to navigate, price of product was also good. lux have also kept me up to date via email regarding the status of my order which is due to arrive later today & only placed my order yesterda... See more

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(6,025)

3,075 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Partial Order Received – Waiting for Resolution

I originally left a 5-star review because the ordering process was easy, the pricing was excellent, and I was genuinely excited to try this brand.
Unfortunately, my experience changed after my order arrived. The main Micro Skin Care Kit was missing, and I only received part of my order. I now have to go through the process of proving that I didn't receive the item, which is frustrating and disappointing as a first-time customer.
I understand that companies need to investigate missing packages, but I hope this is resolved quickly and fairly. A positive customer experience doesn't end at checkout—it also includes how issues are handled when something goes wrong.
I'm hopeful for a good resolution, but if this process takes too long or isn't handled well, I'll likely look for a more reliable company for these products. I'll gladly update my review if the issue is resolved promptly.

July 17, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing

First of all, I have not received all the items. I contact them right after with the proof that I have missing items , my concerns were never resolved. Nobody contacted me and they couldn’t even return it. The ingredients they put in doesn’t match the description of the product. Very disappointed I won’t recommend to Nobodt!, such a waste of money and waste of time

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Magic

Wow so easy to use & makes your skin feel so much better , can't wait for the full results to take effect 😀 love it that much I've ordered some more .
Hoping to try more of your products soon x thankyou

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Highly rated

Easy to navigate through product selection and checkout process via the website. Superfast packing and dispatch.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Website was easy

Website was easy, fast & organized! Thanks for also having so much info about your products as well. Super helpful!

July 9, 2026
Unprompted review

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