LUX SKIN Reviews 

5,987
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,097 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being user-friendly and easy to navigate, making it simple to find products and information. Many appreciate the excellent product selection, great value, and reasonable prices, often highlighting appealing free gifts. The ordering process is frequently described as quick and straightforward, with efficient delivery and good communication. However, some customers noted issues with orders, such as missing or incorrect items, or not receiving them at all. A few others felt product descriptions lacked detail, requiring external research for benefits. Additionally, some reviewers experienced discrepancies with pricing or promotional offers, including unexpected shipping fees or unapplied discounts.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing their love for the items and noting... See more

Website

Users describe positive interactions with the website, consistently finding it easy to navigate and use, with... See more

User experience

Reviewers express high satisfaction with the user experience, often describing it as sensational and very... See more

Order

Consumers find the ordering process to be very positive, describing it as quick, easy, and hassle-free, with... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices to be very good, affordable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This website must be one of the easiest to navigate. As an OAP I'm not very au fait with using a computer, but this was so simple. I very quickly found what I wanted and when I looked for advice on... See more

Rated 5 out of 5 stars

Easy to order with this company, fast turn around time. They were EXTREMELY helpful when there was a slight error with my last order and resolved it without delay. I have had really good results with... See more

Rated 5 out of 5 stars

The website was extreme easy to navigate. It clearly displayed all the products for sale and all the various options to purchase and get best prices. Clear and well displayed iformation was given on... See more

Rated 5 out of 5 stars

Website easy to navigate, price of product was also good. lux have also kept me up to date via email regarding the status of my order which is due to arrive later today & only placed my order yesterda... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,987)

3,039 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love these products

Love these products, and the prices I got were so good I couldn’t not re-stock! All I came in for was a replacement head but got more face masks because I love them, and more serum too! Will be looking fabulous again soon 🤣

July 26, 2026
Unprompted review
Rated 4 out of 5 stars

Happy to deal

The site was easy to navigate from my phone. It was easy to choose the product I wanted and the extra discount was much appreciated. Thank you

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

It was so easy making my purchase it…

It was so easy making my purchase it was so quick and looking forward to trying this projduct as ive herd so much about it and also getting a free gift too cant wait to recieve it and see the difference after using it .

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, price is good . I will do another review when I get the product and try it out.

July 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to order….

Very easy to order….. for transparency, I was offered the chance to get a refund for this review. The product had not yet arrived, this is just about the website.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use website

Easy-to-use website, easy to navigate, and easy to buy. Looking forward to using the product; it looks well packaged, and I love the affordable option to add extra replacement heads.

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

Hooked on Lux

I got so hooked when Lux came up on both my socials. Went on with research for reviews as I do not want to commit without first making sure it's legit and not just promo.

Ordering was a breeze without any hassle

July 25, 2026
Unprompted review
Rated 3 out of 5 stars

The website is clunky

The website is clunky. I tried searching for skincare and it took me to the devices section. Basically nothing was in the right tab.

July 25, 2026
Unprompted review
Rated 4 out of 5 stars

Easy site to navigate

Easy to navigate the site,I went through a email the vendor had sent me which said I would get a free gift and free shipping but when I put my order in I was charged a shipping fee but I didn’t mind as the price was good and value for money.

July 24, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look