MansionBet Reviews 

Shameful service. I can see a bonus in my account but can’t access it, tried online chat, could not get trough for day. Emailed them and had the most disgusting email ever that basically said they give their bonus to who they want and how they want at their own discretion. Withdrawal took day and the amount was split into 2 separate amounts and one is still pending after 6 days. Worse site I ever came across, more so because they take pride in their bad service

Customer Support non-existent you will wait hours/days to get to speak over phone or live chat.
Read every letter of the small print on bonuses I won off my deposit and wanted to withdraw my winnings and leave my bonus to play with but I could not do that without losing my bonus I re-read the small print of the bonus deal and couldnt understand so I wanted to clarify the terms I tried for 36hrs to speak with someone its im possible the phone line disconnects after about 4 mins, live chat nobody responds. Lets say you deposit 50 get 50 bonus off your 50 you win 200 so u now have 200 cash 50 bonus. So what I wanted to do was withdraw my winnings and use the 50 to play with there was no option in the betslip to use your bonus funds so as far as I could see you had to lose your 200 before you could bet your bonus funds what a scam !!
On top of this the log-in is so inconsistent one minute you can log-in next you cant and it times you out every 10 minutes awful bookie. This is not my 1st bad experience with these new bookies they are scammers something needs to be done !

Received a text saying they would match what I put in up to £50. I uploaded 20 and received nothing. Put another 10 in and nothing. Chased then in Livechat and they credited the account with 20. But I couldn't bet with my 20 bonus until I used the cash I had. I won some money with a cash bet, and when I went to withdraw it said I would have to sacrifice my bonus bet pot. So you can only use it if you lose. Absolute scam.

The worst app and website ive ever used.Logs out frequently,buffers,glitchy and buggy to the point of not being able to use it.
I used it for horse racing but was utter rubbish so i closed account and self excluded so i couldnt use again,they did pay out ok every time though.

the offers they give are fake, they never give the free bets they promise when you sign up, I have been waiting for a month, and I emailed twice.

(I made an account just to give them a bad review)

Disgraceful robbing people. Been a month I'm waiting on my money. Scamsssss. Customer service never exist. Ask for documentation twice but never answer. Phone number incorrect too. Stay away people.
And yeah this message they reply below is not true either. I never receive any email from them. And they never reply to my email too. Robbers.
Username Rajnish2105

Absolute scam of a company. Won’t let me sign into my account after trying for days. Absolute joke scammers

Saw the advert offering to match my deposit up to £100.
Duly paid in £100.
After 10 minutes, they matched the deposit in a Sportsbook balance.
Done my original £ 100 and went into the Sportsbook balance with another couple of bets. Did a footy bet which copped paying £140. Couldnt withdraw anything. Went on Livechat.
Told I have to play through the initial deposit AND the welcome bonus 10 TIMES before I could withdraw anything.
So that meant I had to place £2000 worth of winning and or losing bets just to have the luxury of cashing out any winnings.
Oh, and I only had 30 days to complete the whole process.
Stinks to high heaven.
Avoid at all costs.
Disgusting customer service too.

Very quick turnaround, knowledgeable of my account & bets i had made

Signed up, placed a bet, then immediately got banned from promotions.......disgusting accusation to make against a brand new customer. look at the other reviews complaining of the same issue. involve the IBAS

signed up had to go through verification which took 2 weeks making me jump through loads of hoops to get it done and when my account finally got verified tried placing a bet max bet of £1 traders decision apparently without me placing a bet.

Placed a bet at bet at Cheltenham and had money to come back from it. The bet won as I had 3 out of 5 in a super yankee and shows as won but the money never reached my account. Tried live chat and that didn't work, just logged me out after waiting for ages everytime. Emailed them on the 17th March asking them to look into it. No reply 9 days later. Emailed again on the 26th March and still to this day no reply. Stay clear of this tinpot site and stick to the bigger sites that realise that customer service is key.

*Update to Mansionbets generic reply - I’m way ahead of you - this review is actually an exact copy of the same complaint i sent to you on 6/4/21 to the SAME email address you provided below. If you would have bothered to check this before replying you would have known this, and also would have been able to identify my account via the details therein... Morons.

Due to the growing catalogue of poor service from Mansionbet I’ve been forced to officially complain. And I haven’t had the account more than 2 hours. Unbelievable dizzying new high of shocking service.

Mansionbet,

I signed up today, where I was asked to set a deposit limit. I selected daily £10k. My account seemed to be setup. I was shown this message (pic.1 in the attached docx file)

When I tried to deposit I was shown this message (2) – ‘Your Account Deposit Settings do not currently permit this operation. For more information and immediate assistance, please contact our Customer Service.’ – Why, if I had just set the limit to 10k?

I pulled up the chat as per your suggestions, to be forced to wait 1 hour (3) . Morbidly, even your own ‘chat bot’ got bored of waiting because it automatically terminated my position in the queue after an hour, insanely, asking me to 'request a new chat' and 'were here to help 24/7'. Evidently, you are not at all remotely there to help.

I then went to your Facebook page (4) , to post the problems there. Despite my obvious requests for help, your page administrator shamelessly deleted the posts, as to hide them from public sight.
I again tried to private message the page admin to get ignored (5).

To say I’m upset is an understatement. You have an obligation to offer acceptable customer service and NOT to waste ANYONES time and energy like this.

I’m now seeking that you allow the basic ability to deposit some money, and due to your poor service, a suitable offer of redress for the time loss, distress and inconvenience you have caused. I will allow you time to reply, and after that I will raise with every gaming regulator in UK.

Do bear in mind I run a Youtube channel with sizeable fanbase that specialises in service reviews across several sectors. The way you go about rectifying these terrible customer service instances will mirror onto one or more future videos regarding Mansionbet. As you can see I have documented everything. So do take me seriously if you care about reputation.

Adam H

Dan dealt with my issue quickly and efficiently. Would 100% Recommend his services

Dan is fab! Excellent customer service from him!!

Signed up. Bet a tenner. Lost it. Got banned from promotions.

I know bookies don't like you winning a lot of money. But apparently, this place doesn't even like it when you lose.

I have to say i am disgusted with this bookmaker, when you place a bet on horses and if the odds change at that second your placing a bet then you are automatically given the lower odds even though it shows clearly on the site that I DO NOT ACCEPT NEW ODDS
I recall another bookmaker 10bet does exactly the same, the price doesnt change in the betslip so you have to keep an eye on the race when your placing a bet so if the odds do decrease you can stop your bet placement and take the better odds elsewhere
I hate bookmakers that have their system set up like this, i think its a purposely built in scam so you cannot go elsewhere to bet at larger odds.. if i am on a racecourse and i say to the bookmaker 10-1 please, he will give me 10s, he will not pass the bet back to me with 9s written on it, absolutely disgusting.... do not use this bookmaker for horse racing ever
And the site is unbelievably poor, u are logged out again and again if u arent using the site every damn second not to mention the amount of times it refreshes when you want to do different things on the site, absolute farce.
Update... After raising the issue of placing bets on horses in the lead up to the race where odds change more often, 2 times in a row i placed bets and no odds change showed on the race or betslip yet i was given lower odds, and then that second odds changed on the race.. after that report to their agents, the following day i was restricted from horse racing.
Another company restricting you for nothing, unless i am now allowed to raise disputes about technical errors, seems too much of a coincidence to get my horse racing restricted the following day.
PLEASE TAKE MY ADVICE....AVOID THIS BOOKMAKER AT ALL COSTS...
I wont be using them anymore thats for sure

Saw a promotion offering £20 in free bets if I joined up and had a £10 bet. I thought to myself what a great offer, it seems too good to be true, and yes it was.
I placed my bet and it lost, the chance you take so no problem, maybe I could recoup my losses with my free bets. This was not to be as no free bets were available. I try live chat to find out if I had made any mistakes that had gone against their terms and conditions but after half a hour waiting and looking like I was being ignored I decided to send an email.
After sending my email I received a bog standard automated reply saying they would get back to me within 24 hours but due to the ' ongoing global pandemic' it may be a little longer. Ok, I thought, it's not nice using Covid as an excuse but I'll wait a little longer.
4 days and another couple of emails later and nothing except automated replies ( they still manage to send me marketing emails though).
I've given up on the free bets, just a scam to get me to join up no doubt. I just wish they would have replied to explain things but by previous replies to reviews on trustpilot it looks like if I do get a reply it'll just be a crappy automated response, either blaming covid or something about their terms and conditions.
Virginbet replied to my email enquiry within a hour so why can't Mansionbet get back to me in 4 days? Obviously they are using Covid as an excuse, shame on you Mansionbet.

Only 1 star because you can’t do zero. Continually fail to understand they won’t let me deposit, there is no issues with cards or banks (discussed with bank 8 times now to make sure) but same drivel from Mansion bet. Claim (email) I am fully verified but keep asking for a driving license which they received 5 times. Chat function is a joke, phone line disconnects after 4 minutes every time without ever speaking to someone and they have continually ignore my tweets (in an attempt to get them to listen). One of the worst companies I have every dealt with, atrocious......AVOID AT ALL COSTS

UPDATE: I have given Mansion bet another opportunity to fix this and another 10 days of my life wasted. Still cannot speak to someone on the phone, emails are repetitive and incredibly frustrating, tweets ignored, chat function is pointless.

I REPEAT, DO NOT USE THIS COMPANY

Disgusting site. My account has been limited from receiving free bets after just three orders which all of them lost as well. I'm waiting for them to give my money back and I will open a dispute otherwise. Just a bunch of thieves stay away from them.