I agree with a lot of the other comments. This is a disingenuous company with some sharp practices. The only betting company that I have felt the need to close my account. Since then I have get bomb... See more
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Been vip with the majority of online bookmakers and mansion bet is by far the best!!!!! Direct whats app communication with pablo(vip account manager) and nothing is ever too much trouble for him to... See more
Company replied
Signed up on Friday no problem told account was fully verified so deposited money won a few bets withdrew no problem then on Sunday won a substantial amount withdrew it all of a sudden account on hold... See more
Company replied
There are no free bonuses or cash drops for loyalty. The promotions always expect you to bet or stake so much, to get a small free bet of small bonus. All with big wagering. Need to learn from other,... See more
Company replied
Company details
Written by the company
Discover a huge selection of sports, competitive odds and top of the range features at your new favourite place to bet. Craft the perfect ACCA with #MakeABet, use Add2Bet to improve your open bets, take control with Cash Out, or jump in the live footie action with PulseBet. But it’s not all about sports – head over to our Casino tab and take a spin on one of our hundreds of slots, enjoy the thrill of Live Casino, or take a shot at a huge jackpot.
Contact info
732 Europort , GX11 1AA, Gibraltar
- United Kingdom: 0800 279 2688 International number: +350 200 65068
- support@mansionbet.com
- uk.mansionbet.com
1.9
Poor
730 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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As others have stated signed up won a…
As others have stated signed up won a few lost a few was £16 down and they ban me from any promotions again ever, what a joke. AVOID
May 10, 2021
Unprompted review
Reply from MansionBet
Hello,
We are sorry to hear you had a negative experience with us.
As per our Terms and Conditions, MansionBet reserves the right, to suspend, modify, end, revoke the use of and/or add elements to its services, either temporarily or permanently, at any time without notice or compensation, subject to compliance with its regulatory obligations and subject to fulfilling all other commitments made under these Terms and Conditions.
Should you need any further assistance, please contact us at support@mansionbet.com and we’ll review the matter for you.
Best regards,
The MansionBet Team
Absolutely TERRIBLE
Absolutely TERRIBLE, as with others, after losing my first bet, i won 1 of my 4 free bets, i then receive email telling me i won't be getting anymore promotions, once i withdrew my balance including £12 profit, i terminated my account. DON'T WASTE you time with these people... HORRIBLE CUSTOMER SERVICE.
11/5/21 your response is typical of a company badly run and with no idea on how to engage with your customers, PaddyPower, Ladbrokes etc... all engage in a positive experience with their customers, my experience with you lot was negative from day one, it's almost like you don't want any customers to stay. I wonder how many customers have joined and then left within 4 weeks of joining?
May 10, 2021
Unprompted review
Reply from MansionBet
Hello,
We are sorry to hear you had a negative experience with us.
As per our Terms and Conditions, MansionBet reserves the right, to suspend, modify, end, revoke the use of and/or add elements to its services, either temporarily or permanently, at any time without notice or compensation, subject to compliance with its regulatory obligations and subject to fulfilling all other commitments made under these Terms and Conditions.
Should you need any further assistance, please contact us at support@mansionbet.com and we’ll review the matter for you.
Best regards,
The MansionBet Team
OMG - Terrible service
OMG. I joined Mansion Bet just a week ago. Bet £10 to get £20 free bets. OK... £10 lost bet, of the 4 £5 Free Bets I placed, only 1 won and returned £22.50.... OK, so I am £12.50 up... Next thing I get an email saying no more promotions ever... What The Actual.....
Customer services answer. we are allowed to do this...
My answer, thanks for the £12.50, please close my account.
Wish I had read their TrustPilot rating before joining...
May 10, 2021
Unprompted review
Reply from MansionBet
Hello,
We are sorry to hear you had a negative experience with us.
As per our Terms and Conditions, MansionBet reserves the right, to suspend, modify, end, revoke the use of and/or add elements to its services, either temporarily or permanently, at any time without notice or compensation, subject to compliance with its regulatory obligations and subject to fulfilling all other commitments made under these Terms and Conditions.
We would like to review your situation further, but are unable to locate your account.
Please contact us via Live Chat, phone or email at support@mansionbet.com with your username and we’ll review the matter for you.
Best Regards,
The MansionBet Team
AVOID
AVOID! They close your account for no reason. They obviously don’t like losing. There are much better betting sites out there.
May 10, 2021
Unprompted review
Reply from MansionBet
Hello Ryan,
We are sorry to hear you had a negative experience with us.
We appreciate your feedback and would like to further assist you, but are unable to locate your account.
Please contact us at support@mansionbet.com or via Live Chat/phone with your username and we’ll review the matter for you.
Best regards,
The MansionBet Team
DO NOT SIGN UP FOR THIS ABSOLUTELY…
DO NOT SIGN UP FOR THIS ABSOLUTELY SH”*TE SIGHT!!!
Never known anything like it ,I’ve won my bet . Then they have made my bets dissapear of the screen I phone them and the blokes a foreign bloke been clever down phone . The full sight is a fraud the bet was only £25
REPEAT DO NOT USE THIS SITE!
May 8, 2021
Unprompted review
Reply from MansionBet
Hello Liam,
We are sorry to hear you had a negative experience with us.
We would like to ask you for more details about your feedback, but are unable to locate your account.
Please contact us at support@mansionbet.com or via Live Chat with your username and we’ll review the matter for you.
Best regards,
The MansionBet Team
Beyond Terrible
Beyond Terrible. You will be lucky if they even reply to your email...
May 7, 2021
Unprompted review
Reply from MansionBet
Hello,
We are sorry to hear you had a negative experience with us.
We would like to review your situation further, but are unable to locate your account.
Please contact us at support@mansionbet.com or via Live Chat with your username and we’ll review the matter for you.
Best regards,
The MansionBet Team
Very poor treatment of customers
Very poor. Signed up a week ago, won one bet out of five, and then received an email saying they had taken the decision 'to revoke your eligibility to participate in promotions and receive bonuses and/or free bets.'
Having played with SkyBet and Bet365 for countless years, I have never ever been treated like this.
Needless to say I will be withdrawing the money I have put into my account and using it elsewhere.
May 6, 2021
Unprompted review
Reply from MansionBet
Hello,
We are sorry to hear you had a negative experience with us.
We would like to review your situation further, but are unable to locate your account.
Please contact us at support@mansionbet.com or via Live Chat with your username and we’ll review the matter for you.
Best regards,
The MansionBet Team
Awful company - they will not last with this cowboy approach
I would give 0 if possible. Awful conduct and they don’t even comply with the terms of their own promotions.
May 5, 2021
Unprompted review
Reply from MansionBet
Hello,
We are sorry to hear you had a negative experience with us.
All promotional materials are accompanied by applicable Terms and Conditions, which provide players with as much clarity as possible prior to placing bets on any of our games.
We would like to review your situation further, but are unable to locate your account.
Please contact us via Live Chat, phone call or at support@mansionbet.com with your username and we’ll review the matter for you.
Best regards,
The MansionBet Team
The worst of them all
The worst of them all, avoid at all cost. They ask you to verify your account, you send all the documents and then wait and then when you try to follow up they request the same documents again. When you try to explain that you have already sent what they requested they send you an email saying your account is blocked as though you stole something..... it a s*ithole. If I could give a minus I would, they do not deserve any business.
May 3, 2021
Unprompted review
Reply from MansionBet
Hello,
We are sorry to hear you had a negative experience with us.
We would like to review your situation further, but are unable to locate your account.
Please contact us at support@mansionbet.com or via Live Chat with your username and we’ll review the matter for you.
Best regards,
The MansionBet Team
If I could give 0 I would
If I could give 0 I would. Appalling, take and keep money with hoops to jump through to get own money returned, let alone winnings. Avoid.
May 2, 2021
Unprompted review
Reply from MansionBet
Hello,
We are sorry to hear you had a negative experience with us.
We would like to review your situation further, but are unable to locate your account.
Please contact us at support@mansionbet.com or via Live Chat with your username and we’ll review the matter for you.
Best regards,
The MansionBet Team
dodgey scoundrels
asked me to verify my account a week after withdrawing money, refused to accept several attempts to verify identity despite providing photos of myself passport and bills, absolutely ridiculous behaviour, then after making three complaints they verified my account and sent the money I withdrew 3 weeks earlier, fast forward another month and they randomly decided to revoke all access to future promotions with no reason provide, awful awful company.
Further to Mansionbets response of "With regards to withdrawals, please not that we require specific documentation to meet our regulatory obligations, which we prompt you for when you create your account."
you didn't prompt me to send relevant ID when my account was created, you stopped my withdrawal and a week later asked for ID and then failed to accept correct documentation on 3 occasions until I submitted a further 3 complaints, I'll repeat again, awful awful company.
April 26, 2021
Unprompted review
Reply from MansionBet
Hello Simon,
We are sorry to hear you had a negative experience with us.
With regards to withdrawals, please not that we require specific documentation to meet our regulatory obligations, which we prompt you for when you create your account.
Should this not be sent in at the time, we do remind you again when you attempt to withdraw.
We would like to review your situation further, but are unable to locate your account.
Please contact us at support@mansionbet.com or via Live Chat with your username and we’ll review the matter for you.
Best regards,
The MansionBet Team
Dont honour promotions no customer…
Dont honour promotions no customer service have not responded to any emails sent. Are they even legitimate company? Reporting to gambling commision. Send me emails re free bets never honour the free bet. When email them no response ever. Reported
April 22, 2021
Unprompted review
Reply from MansionBet
Hello,
We are sorry to hear you had a negative experience with us.
We would like to review your situation further, but are unable to locate your account.
Please contact us at support@mansionbet.com or via Live Chat with your username and we’ll review the matter for you.
Best regards,
The MansionBet Team
banned from promotions with no reason at all...
joined as a new customer not too long ago and completed a couple promotions, didn't receive them and had to contact live chat. and was told I was banned from promotions with no reason at all.
April 20, 2021
Unprompted review
Reply from MansionBet
Hello,
We are sorry to hear you had a negative experience with us.
We would like to review your situation further, but are unable to locate your account.
Please contact us at support@mansionbet.com or via Live Chat with your username and we’ll review the matter for you.
Best regards,
The MansionBet Team
Absolutely shocking
Without doubt the worst customer experience ever....terrible customer services....little or no chance of live chat.....I will NEVR use this company again......avoid like the plague,,,,trying to withdraw money they make you jump through hoops and make it as difficult as possible.....I am going to spend the next however long it takes to xpose this sham for what they are....avoid avoid avoid avoid
April 19, 2021
Unprompted review
Reply from MansionBet
Hello,
We are sorry to hear you had a negative experience with us.
We would like to review your situation further, but are unable to locate your account.
Please contact us at support@mansionbet.com or via Live Chat with your username and we’ll review the matter for you.
Best regards,
The MansionBet Team
Best site
Best site. Really good customer service I am really satisfied. Especially with Pablo
April 19, 2021
Unprompted review
Reply from MansionBet
Hello Alex,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The MansionBet Team
Ivan Y was extremely helpful
Ivan Y was extremely helpful. A problem had emerged with a pay out but it was dealt with immediately and very professionally. Would recommend this website to anyone
April 19, 2021
Unprompted review
Reply from MansionBet
Hello Carl Oates,
Thanks for sharing your positive feedback, it’s great to hear you enjoy playing with us.
We aim to provide our players with the best experience and we look forward to seeing you again.
Best Regards,
The MansionBet Team
Since giving 5 stars on my first review…
Since giving 5 stars on my first review , Iv made another 2 withdrawals and still pending , first one was matter of hours , where now going into the 30+ hours pending , I understand the t’s and c’s but need to get a rocket up there backside and compete transactions to make them up there with the big boys , have time to respond to my trust pilot review but not to complete and withdrawal, still
Good site but thought I would give a second review ,,,, get with the 21st centuary lads just because says can pend for 2 days Dosent mean it as to ...
April 16, 2021
Unprompted review
Reply from MansionBet
Hello,
We are sorry to hear you had a negative experience with us.
We would like to review your situation further, but are unable to locate your account.
Please contact us at support@mansionbet.com or via Live Chat with your username and we’ll review the matter for you.
Best regards,
The MansionBet Team
Unable to withdraw winnings in excess…
Unable to withdraw winnings in excess of £100. Contacted numerous times via email and telephone.
April 16, 2021
Unprompted review
Reply from MansionBet
Hello,
We are sorry to hear you had a negative experience with us.
We are currently experiencing delays in response time and are doing everything we can to ensure that you get a reply as quickly as possible.
Please contact us at support@mansionbet.com with your username and we’ll review the matter for you.
Best regards,
The MansionBet Team
How can you give bonuses but cant…
How can you give bonuses but cant withdraw your winnings, robbers
April 16, 2021
Unprompted review
Reply from MansionBet
Hello Matthew,
We are sorry to hear you had a negative experience with us.
We require specific documentation to meet our regulatory obligations, which we prompt you for when you create your account. Please note that once your account is verified, you don’t have to do it again and future pending withdrawals are processed within our standard timeframe.
Please contact us at support@mansionbet.com with your username and we’ll review the matter for you.
Best regards,
The MansionBet Team
This company needs shutting down...dont…
This company needs shutting down...dont want to pay out if you win,can't get it touch wiv them n don't reply to emails.... avoid betting wiv these, the scamming cnuts 😡
April 16, 2021
Unprompted review
Reply from MansionBet
Hello,
We are sorry to hear you had a negative experience with us.
We are currently experiencing delays in response time and are doing everything we can to ensure that you get a reply as quickly as possible.
We require specific documentation to meet our regulatory obligations, which we prompt you for when you create your account. Please note that once your account is verified, you don’t have to do it again and future pending withdrawals are processed within our standard timeframe.
Please contact us at support@mansionbet.com with your username and we’ll review the matter for you.
Best regards,
The MansionBet Team
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