Uk Omegatravel Reviews 

I had a theatre trip booked in June, while I appreciate the situation I have only recieved a standard email 6 months ago when I requested a refund instead of the credit note I'd recieved and nothing since. I had other theatre tickets booked that I had organised myself and have had refunds for them so am guessing they are not waiting for them to refund. Have used company before and everything was fine but this as put me off using again if this is how they communicate with customers

Tutankhamen exhibition coach trip March 2020

Omega Breaks - do not go anywhere near them for any travel requests. I think we have been patient long enough waiting for a refund which we still have not received. Numerous emails, so many promises of a refund, they say they are currently processing march/April cancelled trips but how long does it take- 8 months? I am contacting watchdog and trading standards tomorrow to make them aware of this company, apparently established in 1979, how the devil have they kept trading this long. A company cannot continue to sell breaks and trade on debt so even though my refund might only be for a few hundred quid, to some that is a lot of money and I will be taking this further. Worse than Ryanair so stay clear!

I had not booked with this company before, but they were offering on Travel Zoo, a ticket to the Albert Hall & an overnight stay. Because of Corona this was cancelled months ago & I have been asking for a refund ever since, with absolutely no luck. They keep on saying that they are not yet processing refunds! I would never book anything with them again - they have had my money for almost a year & it is completely unacceptable that they are refusing to reimburse me.

Took money after payment failure error, failed to ticket and refusing to refund! They are literally just taking money and offering nothing at this point.

DO NOT USE THEIR SITE! IF YOU GOT A PAYMENT ERROR CHECK YOUR BANK STATEMENTS!

I tried to book a airline ticket through their website as my parents used to use them, their system failed with payment failed error with booking voided, and when I emailed (calls gets cut off) I was assured no payment was taken for the booking number provided.

Few days later I notice payment was taken from my bank! I emailed to ask for a refund and was assured there would be a refund, that was 5 weeks ago! Since then you just get a standard reply, they essentially took my money, no ticket, no booking and refused to issue a refund. If I had not noticed money taken from my account they would of stolen the money.

Do not use their services!

Whilst I fully appreciate the situation we are all in regarding travel I am disappointed that a packaged trip we had booked to visit Saatchi Gallery this month is not being refunded. The gallery itself has issued refunds on tickets so why can't this be passed backed to your customers? Had two replies to emails with dubious quotes regarding refunds and containing lots of text in bold. On querying the content of said emails the third has just arrived telling me the office is closed. This particular trip will not be available in the future and I do not want to exchange it for any other break on offer.

How I wish I had read the Trustpilot review of this (dis)organisation before I spent my money with them. The event was cancelled by the organisers (due to understandable circumstances outside their control). Omega refused to admit that the key portion of their trip was cancelled and insisted on offering an alternative having little or no resemblance to the original event on a much later date which was unacceptable to us. Omega refuses to answer their phones, they do not reply to e-mails and even worse are STILL advertising the cancelled event for sale via their website, They will only offer a refund by vouchers for future travel (not likely!). I have instigated a chargeback on my credit card but that is not really the point, why should the bank lose out to these CROOKS? DO NOT TOUCH THEM WITH A BARGE POLE>

Booked with them for a trip to London, 4 weeks before the trip my don had a Heart Attack. So was unable to go contact them, was informed I needed to give SIX weeks notice and couldn't transfer to a later trip. I must ask my son to give me more notice next time.
On the dare of the trip didn't go but let getting text could I get out side the hotel as the bus is waiting shows how up to date their reps and yesterday got an e mail asking for my feed back about the trip.
I would not book with them if they were the only coach going to heaven

I bet my story tops everyone else’s - I had a omegatravel coach drive into me and drive me off the dual carriageway and destroy my whole car - and DRIVE OFF!!!!!! Luckily I wasn’t killed. Reported to the police. I have witnesses. All their numbers online are all Chinese and do not get through - IF ANYONE HAS ANY WORKING TELEPHONE NUMBER FOR THIS DEVIL COMPANY PLEASE LET ME KNOW.

HORRIBLE CUSTOMER SERVICE! We ordered from a tour agency and got transferred to this company. This is a horrible crappy company customers MUST AVOID!! The most crappy thing about this company is that of ordering their bus at the last minute. Instead of using their own buses for us tourists they ordered a very old bus from a company named Coachpartners. That company is also trash. The bus’s air vents did not work. Our tour took time during the hottest days of Europe. So the ac did not work and caused many commotions. People were sweating so much and it was so hot inside the bus. It made my experience in Europe at nightmare. People can pass out because of the heat. When I was back at the States, me and my friends decided to contact the company. First I contacted coachpartners and got a horrible response of “thanks for your review”. Then we decided to contact omega but got no response. Called many times as emails did, no response. This is why you should avoid this hell of a stupid chinese tour company!!!!!

My advice is to look at reviews before you book travel. It would have saved me so much hassle and money.
Please note I removed this review in the hope they could rectify the problems and redeem themselves. But they didn’t. So here it is in all its edited and updated glory.
I booked online through Omega’s website a ticket on KLM from Amsterdam to Berlin which promised to be the cheapest ticket available. Unfortunately, the event for which the travel was booked changed date so we contacted Omega to see if the change could be made. They said it could but at a charge almost equal to the cost of the ticket (£148.00 - ticket price was £161.50, and KLM would have only charged £60 plus tax). HOWEVER, once I'd paid they replied to say that due to 'some technical issue with our system' they were unable to re-issue the amended ticket and refunded the additional cost. I contacted them and they said they were ‘helpless’ and only the airline could now do it, so to contact them.
I did. They told me only the travel agent could do it.
So I went back to Omega to report this, only to find that three out of the four 'UK' phone numbers simply cut out when I went through the options, and only one finally got through to someone, who wasn't able to help me and suggested I use the support ticket form.
So I did, but they claimed their system error (looking at other reviews it seems these happen with great regularity) meant it was impossible. After complaining further, they suggested I contact them in 72 hours’ time to see if it had been fixed! I have yet to see the money returned and now am in a position where I have a ticket for travel that is of no use (non-refundable they tell me) and I don't have the money to book a new relevant ticket for travel.
I decided to try something new. Over the course of three days I did the following: they had not provided me with their ATOL certificate so I made this demand (see the CAA guidance about this) through their support ticket function. They ignored me. I told them they needed to contact me regarding the re-issued ticket or if they were unable so to do, a refund. They ignored me. I gave them a deadline to reply in any fashion whatsoever which sailed by as they ignored me.
Guess what? I called them back again, glutton for punishment that I am. Surprisingly I got through at the second attempt, but was told after relating the story for the umpteenth time to the poor chap on the phone that he was, once again, ‘helpless’ and that the booking had been passed to the airline and to contact them. I embarked on a somewhat ranty lecture about how this was atrocious service and how I wanted to speak to a manager, during which, at some point I didn’t notice at the time, they hung up. I only realised they had when they called me back, to their credit. I was then told there were no managers available at all as they were so busy with the error and they were, once again, ‘helpless’. I made the chap promise to make a note of this conversation on my files, rashly gave them the benefit of the doubt and once more called KLM.
Now, the interesting part. KLM have an entirely separate department which deals with travel agent bookings. A traveller cannot contact this department directly. They deal solely, exclusively, with travel agents such as Omega. The customer service representative told me that both the trade department at KLM and Omega travel appeared to be waiting for the other to do something. I asked her if she could contact one or the other to get things moving. She bravely offered to call Omega to find out what was the actual problem. It’s been an hour and I’m still on hold….

Regardless of all the bad reviews on here, I in fairness, had no problems with them. I booked flights from Manchester to Orlando. I received my confirmation moments after paying, and was given the booking number to view my flight with virgin Atlantic. They were Reasonably priced and like I say, as a whole, there were no problems

Seem to have UK Chinese and other world wide sites with the name Omega travel or tickets

appalling, booked a pair of return flight to Vegas with a change, schedule changed and this lot did not rebook us nor did they want to know. we had to buy 2 more tickets for the second leg.

despite numerous emails no reply and you cannot get hold of them by phone DO NOT USE OR PAY the price TWICE!

I took my family for a 3 days holiday tour trip to Paris and Versailles via Omegatravel. The start was a bit of a disaster as they forgot to inform us of the new hotel destination which we had to get another taxi for but I was happy to receive the refund from them. The bus was a good big bus which had aircon and stopped frequently for toilet breaks. Versailles Palace was amazing, Monet Gardens was beautiful, and the river seine cruise was a nice end to the day. The tour guide was trying his best to please everyone and I think he sometimes did not update us as much as we would like of what our schedule time was. Overall, a pleasant trip to Paris for a reasonable price and would recommend if you have elderly family who could not walk too much. A tip is to bring sandwiches and bottled water as you want to see as much as possible without spending time finding places to eat. I am forever grateful for the tour guide and bus driver in returning my bag that I left behind in Paris when I had to leave early. The bus returned to London to which I obtained my bag from the bus driver. Thank you so much Mr Bus Driver from North London and Mr Tour Guide from Paris.

well what an absolute joke this place is. Booked flights to Melbourne. And my card was cloned and thousands taken out. For then 4 weeks before I leave. They change my connecting flight so I then go from having a 2 hours stop over ( good time) to a half hour stop over. NOT GUNNA HAPPEN.
I then 3 days later receive in flight information that it has been changed again but the origin of my travels are no longer from Heathrow but Amsterdam IS THIS SOME SORT OF JOKE!
I have also tired countless about of times to ring and get in touch with both omega travels and the airline I’m using and I’ve had no luck!
Absolute joking don’t waste your time with thses idiots!

Booked flights with Omega. Virgin then cancelled the return flight and i've been unable to get hold of Omega for 4 days now. Totally in limbo and cannot sort out a return flight.

We have just had two horrible days dealing with this company and trying to change a flight, after my daughter had emergency surgery and had to postpone her trip to Taiwan.
Their customer service is the worst we have ever experienced and the chances of them replying to emails or even picking the phone up are next to zero.
They requested an additional payment to change the flight and even after we did that, they tried to fob us off and did nothing.
We finally contacted KLM directly who in the end agreed to help us after we had to make a payment of about 145 pounds.
Do not use this company: I have already reported the matter to Travel supermarket and KLM will also hopefully take action.
I will soon complain about them to ABTA.

This company should be avoided at all costs.

I was directed here by Kayak (and I think Kayak should review the fact that they direct customers to this company). I booked flights to NYC for my parents as a surprise for their 50th wedding anniversary. When the confirmations came through I noticed that there was no checked-in baggage allowance (who would be able to fly from the UK to the States for a week without hold baggage?). This had not been made clear when I booked.

Anyway, I messaged their customer services and they said that I could either cancel (with a nominal charge) or add the baggage allowance online. I worked out that it was cheaper for me to cancel and book a new flight direct with the airline. I advised them that I wanted to cancel (within the deadline that they stated in their chat).

Since then they have ducked and weaved and are saying I could not cancel the flights (even though I have their confirmation that I can in black and white and have sent a copy to them) so I now have two lots of flights to NYC.

The customer service is shocking. Phone contact is nearly impossible and if you do manage to speak to someone they cannot understand you. Using their chat facility is similarly frustrating and I have just gone round in circles.

Eventually they told me to take up my complaint with their head office by email, which I did. Their head office has failed to respond at all. Not even the courtesy of a reply.

I am now having to issue proceedings against Omega Travel for return of the money I paid to them. I am disgusted at the disdain they show to their customers and the complete lack of customer support.

The customer service is atrocious and I am still not sure if I can manage to get my money back. They declined my booking but still withdrew all the money for the plane fare. Customer service was always busy or unhelpful. Please do not support this company.

Lied to me and told me my flight was cancelled when it wasn’t because they had booked me on a connecting flight that was impossible to make. Did not tell me that when I cancelled the outbound flight, the inbound one was cancelled too and I got stranded, having to fork out for two business class flights home, got home a day late and had to spend the night on the cold marble floor in Madrid. The ombudsman is involved.

I'm referring to a 1-day trip I booked two years ago in April 2016. I booked a 1-day trip to Bath and Stonehenge for four people. The price is very reasonable hence we chose this company. The driver came half an hour late and it was a small van. Apparently we were the overflow and were put on a small van, whereas others were in a large coach. It was OK. When we got to Stonehenge, we stopped at the coach car park when most people got their group tickets, but we were told to walk for another 20 mins to the big entrance to get individual tickets. This was not how we understood when we signed up. The same happened to Bath museum. We asked how to get to the Royal Crescent (which was stated on their itinerary) but again was told it wasn't included and we had to find out way there. When we were waiting on the van to leave, two elderly were 3 mins late and the driver wanted to leave without them. He was trying to turn on the engine and leave twice, but other passengers asked him to wait for another five mins. So they came at the end.
I emailed the company about these and got a reply that they will investigate, of course there is no reply after two years.