I’ve just taken out a mobile phone policy with Protect Your Bubble and, although it’s a bit more than I ideally wanted to pay each month, it still came out as the best option for me overall. What... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Took out a policy with "Protectyourbubble" after purchasing a hard disk drive from Amazon (it was offered at checkout). I thought for a few pounds it was worth buying for 4 years of cover. Lo and beho... See more
Having been the victim to theft I was sceptical about my claim process having read some of the negative reviews when it comes to making a claim. I had taken delivery of the phone, my brand ne... See more
I have had my phone and my kids' phones insured for about 10 years and never made a claim. However, I unfortunately then I smashed my Iphone 17 pro max screen when the phone was only a few weeks o... See more
Company details
Information provided by various external sources
Insurance for everything in your bubble. Mobile phone, tablet, camera, bicycle, holiday and more!
Contact info
Assurant , Emerald Buildings, Westmere Drive, , CW1 6UN, Crewe, Cheshire, , United Kingdom
- customerservices@protectyourbubble.com
- uk.protectyourbubble.com
4.4
Excellent
23K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy to get quote great
February 20, 2026
Fantastic company instant insurance no…
Fantastic company instant insurance no upfront payment very reassured as its my daughters
November 16, 2025
seamless process and easy website ti…
seamless process and easy website ti manage and work through
February 16, 2026
Very quick and easy process
Very quick and easy process. I was a bit worried about taking out insurance but you have made it very easy.
February 16, 2026
Already had 1 policy and wanted to add…
Already had 1 policy and wanted to add another product. Website was not easy to navigate and ended up setting it up as though a stand alone product
February 14, 2026
Reply from Protect Your Bubble
Hello Liz
Thank you for your feedback.
At the moment, devices can only be added to an existing policy by calling our customer service team. Online functionality for this isn’t available yet, but we are working to introduce it in the future.
Regards
Protect Your Bubble
Very easy website and good prices
February 14, 2026
Worst insurance cover
If I could give -5 stars I would, this is not the 1st time I had a issue with the repair of my iPhone due to the repair centre just not even doing basic checks. The 1st time I wasn't happy but my phone came back from a repair for a broken screen only to find the new one had dead pixels on this occasion they did well and did a swap at my door step and reimbursed me my excess I couldn't ask for more.
On this last encounter it was worse the iPhone went off again for a damaged screen same iPhone and I got it back and the screen was delayed in responding to the selections/taps I thought okay I need to give them a call, I didn't get round to it but literally few days after the whole screen has come away from the phone and is only held on by the electrical ribbon.
I called and was told by the customer complaints team which is the highest department the repair team do checks before it's sent out implying I may have caused the screen to come of which is literally paper thin to come away from the phone, I don't see how that is possible without damaging the screen as it's literally got not even a mark onit still works even thoe it's hanging off the phone.
I did explain the last time this issue happend and how it was handle and was told that's not how it works and being spoken to as if I was making it up. Also told the complaint will be closed even thoe it was not even resolved. The only option I had was return the phone and have it checked by them under warranty (which apparently isn't part of my policy) and they will rectify if they deemed it was not my fault. Literally making it out as if they was doing me a favour. Absolute joke. Oh I forgot to mention the iPhone pops up with a message saying the screen is not genuine to which is another issue.
As this is no fault of mine, I asked for reimbursement for my time as I will be without a phone for up to 7 days and was told not possible and basically shut down on the call so they can end it. I will be seeking further advise and taking it further.
I don't know what's happened to the company but I will be looking for alternative cover and leaving protect my bubble. If you're thinking of joining them I'd say stay clear and just go with apple care as the price difference is literally 50p
Just shameful.
February 13, 2026
Unprompted review
Reply from Protect Your Bubble
Hi,
Thank you for providing your details via Trustpilot.
Please be reassured that this is being investigated by our complaints team.
Apologies for any inconvenience caused.
Kind Regards
Protect Your Bubble
It was really budjet friendly and nice…
It was really budjet friendly and nice insurance deals
February 12, 2026
Great! 👍
Quick and easy to get a quote and then take out the policy and extra bonus of some NHS discount…..very happy!
February 10, 2026
Great service and very quick to buy…
Great service and very quick to buy insurance for my phone.
February 3, 2026
Great experience with Protect Your…
Great experience with Protect Your Bubble. The process was quick and easy, and everything was clearly explained. Very happy with the service and would recommend it.
February 2, 2026
Good very fast
February 8, 2026
Very easy to navigate site and purchase…
Very easy to navigate site and purchase policy
February 6, 2026
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