Russell Hobbs Reviews 

Our iron was not functioning properly but we had an extended warranty. I contacted RH customer services and spoke with Anne Marie who was fantastic. She stayed beyond her working hours to speak with me and called me first thing in the morning to ensure I received her email. I simply had to provide some basic information and on the very same day Anne Marie authorised a new iron of our choosing with a value of £10 more than our faulty one. Brilliant customer relations and i would definitely buy with confidence from Russell Hobbs. Thank you.

I received a prompt and positive response from Russell Hobbs re: a product that failed. Very pleased with their service

It is not often one gets great service a swift response and a great resolution. I cam honestly say Russell Hobbs honoured a 2 year warranty albeit only 2 months left to run. The response times were exceptional.If only othrrs could do the same. I will on this experience keep buying RussellHobbs

It was easy to contact the support team, and the response time was very quick. Elena was clear, helpful and arranged a replacement without any difficulty.Thanks!

The switch lever on my kettle broke apart so I contacted Support regarding the issue & after a little information was exchanged & as the item was still under warranty they provided a replacement.
Quick & efficient service - thanks

I informed Russell Hobbs that my irons lead was very hot, they asked a few questions and I replied honestly. They then decided to replace my iron with a new one no faffing around. My new iron arrived today, customer service excellent thank you

Russell Hobbs were very quick to respond to the problem I had with my kettle, after sending pictures and a video of the problem they were quick in saying they would replace the product .

Very quick response
Happy with the outcome

I contacted Russell Hobbs today regarding a faulty item that was fortunately, still under guarantee. It was very easy to communicate with them and they replied within the hour. Having provided photographs and a copy of the invoice, they have already confirmed the item will be replaced within 3-5 days. What a quick, fantastic and fair response. Overall very happy.

My toaster was still within the manufacturer’s warranty period and stopped working properly. I phoned Russell Hobbs this morning and, as requested, emailed them my name, address, copy receipt, product number etc and a short video of the toaster malfunctioning. I got a reply within a few hours confirming that they had assessed it and would be sending a replacement in 3-5 days. Brilliant! If only every company was as good.

The warranty claim although somewhat protracted with requests for photos, videos etc, was dealt with courteously and within a reasonable time frame.
The claim was for a kettle that stopped working after 18 months, replacement kettle sent to my home address.
Overall very pleased with the outcome.

Bought a steam iron through Amazon expecting the usual problems when things went wrong and it stopped producing steam but surprise surprise RH customer service were very helpful, after a few photos to make sure we hadn't used it to cook they sent me a new one. Much to our surprise the second one had the same problem straight out of the box. Again following a photograph or two they have offered to replace it again. Can't fault the customer service.

Very helpful and prompt reply on the emails

I purchased a fryer that stopped working after a few months, we received very fast service in replies and the item being replaced. Great Service and very friendly and efficient responses , from Claudia. Thank you

I bought a toaster at the end of April but it stopped working at the beginning of July. One side stopped popping up and the heating element still stayed on which was really dangerous. It was a nightmare trying to contact Russell Hobbs about it as I couldn't get a reply. When I finally did they asked for a video and pictures of the fault which I supplied them with. They offered me a replacement and told me to throw away the faulty toaster but since it was such a pain getting in touch with them I asked for a refund instead. Now they want the faulty toaster back because they have to assess it before they give me a refund - this could take up to four weeks! They then booked a UPS collection for that very same day but they didn't ask me if that was ok - it wasn't because I wasn't in. I haven't sorted it yet but it's been such a headache. This was my first and last order with them. I'll be sticking with Amazon from now on.

Very helpful

Andrei P from Russell Hobbs was amazing.
He dealt with my enquiry very efficiently and provided an instant solution.
Excellent service.
Thank you 😊

Broken on/off switch on kettle.
Kettle replaced under warranty.
Speedy professional response to email correspondence and speedy shipment of replacement product.
Excellent customer service.
Thankyou

Very good customer care. Even though my iron was out of warranty (it was 18 months old) I was offered a replacement free of charge. After only 2 days of contacting them.

Customer Service was excellent.I didn’t have to jump through hoops, my faulty appliance was replaced.