Russell Hobbs Reviews 

Customer Service replaced my faulty electric kitchen knife with no problem whatsoever

No fuss no bother. I had a better replacement toaster.
Thank You.

Very helpful. Customers service was great. Gave me replacement.

Your agent dealt with our problem very quickly and efficiently so we would like to say many thanks to you for the outcome
Marjorie

Superb I didn’t have any receipt my straightener stopped working and I was very upset nicoletta helped me finding the product and send the replacement

My Russell Hobbs steam iron had ceased functioning correctly and after contacting customer services and sending a video of the iron, they agreed to a replacement. Thank you.
My only comment is that it is difficult to video non functioning iron!

My Russell Hobbs kettle expired within warranty. After only an hour of contacting Russell Hobbs, Corina had arranged a replacement under warranty. Could not have been simpler, and the process (and this advisor) is obviously customer-focussed! Well done Corina and many thanks.

We contacted Russell Hobbs this week about a faulty electrical item. After producing paperwork required Russell Hobbs acted so quickly and dealt with our problem. So impressed by them. Excellent service

I contacted you about my toaster problem on the 19th June and received a reply on the 22nd advising me to confiscate the faulty item as a new replacement was being despatched.
I duly received the replacement toaster on the 25th, thank you.
I have used it every day since and it is working fine.

The customer support team were extremely helpful and efficient. Great job.

Contacted customer services as my iron had stopped working. It was purchased in April 2025 with a three‑year warranty. After providing proof of purchase, product support offered a replacement of equal value since the original model was unavailable. The issue was resolved quickly, and the new iron arrived within six days. Very efficient service.

Very good support service.
Bought a RH quiet boil kettle in Curry's Forestside Belfast with a 3-year guarantee. The on/off switch failed in routine use after 29 days. Curry's refused to replace!! Even under the consumer Act. The staff were obnoxious. But Russell Hobbs when contacted were very helpful and sent a replacement kettle in due course. I had the option of a refund but very much liked the design of the original kettle.
I give Currys a score of 0/10 and Russell Hobbs 10/10.
Customers will know where not to buy.

Response from Company to enquiry was very quick. The also asked for further information and photos and as soon as that was provided they checked again and replaced my product.

Absolutely excellent, spoke to a lovely lady who was very helpful. Did everything smoothly over the phone and a replacement was sent out within 10 minutes. Super easy - thank you!

Purchased the Addison kettle and whilst I love the kettle I did have an issue with it and it decided to stop working. Purchased from Amazon through the Russell Hobbs storefront (Home and Beauty Direct) and they couldn't have more helpful in sorting the situation out and supplying a replacement - I can genuinely recommend this company.

I had purchased a kettle/toaster set from Russell Hobbs and the kettle developed a problem. I specifically purchased these particular ones due to disabilities I have as these were touch control/temperature control which was perfect.
I contacted Russell Hobbs with regards to the issue as I believed my product was still within the warranty period. They explained what information they needed me to send via email to enable them to investigate the issue. I must have found the most patience person (Cosmin) I've ever met as I am no good with technology but Cosmin advised me exactly how to send the information and after several attempts I was able to send it.
Once they had received my email with the information they investigated the issue and within a couple of hours offered me a replacement product (for me to choose) and arranged delivery. Cosmin also advised me with regards to disposing my old product.
I don't think I've ever had the advice/patience/understanding and my issued resolved so quickly. I have purchased Russell Hobbs products for many years and this is the 1st time I've ever had an issue with a purchas. I can now say that it's not just the products that are excellent but the customer service team are also excellent and I look forward to further purchases from them. I would advise my friends and family to buy their products and would also advise any other people considering purchases. They truly do the best for their customers. A special thanks to Cosmin for his understanding, care and patience with me.

I was very pleased how the situation was dealt with and very happy we came to a conclusion would recommend anybody to buy Russell Hobbs product's

I had a problem with my kettle lid opening & it was still within warranty, I didn't think this problem would be covered under the warranty but after sending a couple of photos & a video of the problem they agreed that it would be replaced, Anne, in customer services was brilliant, she couldn't not have been more helpful & they agreed to a replacement within a couple of hours.

Customer Service handler, Cosmin, was amazing in assisting with a missing package. Will definitely be purchasing from Russell Hobbs again as I know any issues i have will be actioned with utmost professionalism and haste.

Their customer service was second to none
They should be proud of their staff
Dedicated, patience and polite.