Tilley Endurables UK Reviews 

You kept your promise to replace my hat when it showed signs of wear, even though it was over 12years old.
The process leading to replacement was efficient, personal and rapid. Very impressed.

Lifetime Guarantee process was simple. Got my new hat in little time.

Tilley hats are brilliant. Both my husband and I have one. He wears his all the time and is on his 3rd hat as he is follically challenged and has to insert sweat bands.

Excellent communucation. Replacement hat process simple and efficient. New hat sublime!

I love my hat. Fits like a glove and looks great.

Easy process to purchase and smooth delivery. I am new to Tilley and was pleasantly surprised at the quality of the hats. You pay a bit more but it is worth it.

Top quality and excellent customer service!

Great service from tilly. I have had my hat around 22years and it finally gave up with wear. I then noticed it had a label saying guaranteed for life so contacted them. They asked for proof which I did and with a few emails with what they wanted it was all sorted out. Brand new hat of my choice just £20 for postage. Can't be more happier.

Very good quality

Great service and excellent communication

Quality kit from a reputable company that understands customer service

Great service from a company that actually honours its lifetime guarantee. My T5 was replaced following a small amount of work on my part to provide photo evidence along with a small admin fee.
Think I might treat myself to a rain hat this winter.

Jerwin was efficient, attentive and helpful in all of his responses

Fast , positive responses.

Website is easy to use and to order items. Postage takes slightly longer than average but this is clearly stated when ordering. I had to make a return of one item and this was a very simple procedure with good instructions. Replacement (bigger size) was sent out quickly.

Great staff who were very helpful, sorted out my claim for replacement hat under your guarantee for life! Loved my old hat had it for 17 years and many adventures, looking forward to many more with my new adventurer T5,

a high quality product, very cool

Excellent quality especially in the sale the only slight thing is delivery can be quite slow so order in good time if going away

With the help of an existing customer, followed by a visit to a stockist whilst on holiday, a decision was made and the hat purchased online from the Tilley website. All in all; a very good purchase even though the weather has changed and this summer has ended!

Really love the hat!! It fits perfectly and has been used much more than expected.
It’ll shortly be travelling with me on a business trip overseas where I plan to be walking a lot.
It looks great and feels like it’ll last a lifetime.