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Rated 1 out of 5 stars

Surely if toluna had any respect for its clientele it would recognise the issues being flagged up by so many.They need to honestly recognise the problem and give a truthful response to why rewards are... See more

Rated 1 out of 5 stars

Started good. Rewards promptly paid. But now they are not. Reward redeemed 19 September. Still marked as "under review" eight weeks later. Rewards expire after 90 days. The response to this report... See more

Rated 1 out of 5 stars

Joined Toluna, filled everything out accurately and honestly. Received a survey invite via email the next morning, completed the whole thing (25 mins) submitted it and got an error screen, tried to l... See more

Rated 1 out of 5 stars

It has been fine for years, I joined in about 2012 ish I belive and have had several rewards but recently I have been blocked from taking surveys because of ip problem but they help isn't much help a... See more

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1.2

Bad

TrustScore 1 out of 5

158 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

Do not use

Do not use! My account has just been suspended for being used outside of the UK! I've not been outside of the UK and have questioned them to which they responded "we wish you all the best for the future!" and they have not paid out what I had accrued.

September 5, 2022
Unprompted review
Rated 1 out of 5 stars

Toluna is a waste of time, not worth trying.

I’ve signed up about a two weeks ago, completed a few surveys, enough to redeem a 10£ voucher, and this is when the issues start. The first voucher was processing for 2 days then got rejected without any reason provided, points returned to my account. I’ve tried for the second time with a different voucher, same story. Then I’ve tried for the third time, and I lost access to my account! When I try to log in either on the app or the website it doesn’t work, password reminder doesn’t work either I never received any of the password reset emails from Toluna. My account vanished! I would like to unsubscribe and forget about this terrible experience, but even this seems to be an issue, when I click the unsubscribe link in one of the old emails from Toluna the page doesn’t work…
One star was triggered by the issues, but overall when it worked I must say both the website and the app were rather poor quality.
Toluna is a waste of time, not worth trying.

August 25, 2022
Unprompted review
Rated 1 out of 5 stars

ITS A SCAM

ITS A SCAM, BIG FAT SCAM. YOU CANT REDEEMED THE REWARDS, IT WILL ALWAYS GETS CANCELLED FOR NO KNOWN REASONS, AND THEIR CUSTOMER SUPPORT WONT EVEN REPLY TO ALL OF YOUR TICKETS. DONT EVEN DARE TRY THE APP, I SWEAR ON MY GRAVE, TOLUNA IS A SCAM.

August 3, 2022
Unprompted review
Rated 1 out of 5 stars

Waste of time filling out so many…

Waste of time filling out so many questions to be told you don’t qualify for the survey. Most of the time you spend ages filling the surveys for it to throw an error up at the last question. Don’t bother wasting your time on this awful company. I will be deleting my account

July 4, 2022
Unprompted review
Rated 1 out of 5 stars

Very disappointed

What's happened Toluna? Since I joined in January I've been very happy with you....until this week. Today alone had three long surveys throw up an error page right at the end. This isn't good enough ...very disappointed and disillusioned

May 24, 2022
Unprompted review
Rated 1 out of 5 stars

I joined and started do complete…

I joined and started do complete surveys. With every one I completed (some taking up to an hour), on getting to the end and pressing SUBMIT, a message popped up on the screen saying 'Error ..whoops this is our fault not yours. Return to home page'. Incredibly frustrating and a total waste of time. Dont bother!!!

April 24, 2022
Unprompted review
Rated 1 out of 5 stars

Every survey I do craps out either at…

Every survey I do craps out either at beginning or end so I don't get any points, it does not give me any encouragement to do the surveys. Also I can't remember my password won't give me any help resetting it, I keep asking but no reset gets sent. So they have got my voucher, they won't send it to me or email me with it

Please don't sign up, I think they have got my data and that's what was wanted

March 28, 2022
Unprompted review
Rated 1 out of 5 stars

Don't waste your time

I also have been with Toluna for a long time. Recently at the end of every survey all you get is sorry, it's not you it's us. Survey completed - no points given. Impossible to contact them. I will be doing no more of their surveys till I see they are up and running

October 15, 2021
Unprompted review
Rated 3 out of 5 stars

Disappointing…

I have been using this site for years and really enjoyed the site but lately, I am not allowed to log into my account and cannot even reach Toluna to complain. How do I set my password

September 25, 2021
Unprompted review
Rated 1 out of 5 stars

Would give no stars if I could.

Would give no stars if I could.
I completed a survey which was supposed to take 3 hours and actually took 6. When completed I was suppose to receive 53000 points.
Got to the end and clicked to complete.
Was thrown out of my account and couldn’t log in.
Raised a query as to why and I was told I violated their terms and conditions because I hadn’t answered some of the questions in the survey correctly. They are just gleaning all your personal info from you.
Keep well clear of these scamming b******s!!!

September 10, 2021
Unprompted review
Rated 1 out of 5 stars

They pay you way too little

They pay you way too little, while they probably rake in the cash. Don't waste your time here, and just use another website to fill in surveys if that is what you want to do.

August 7, 2021
Unprompted review
Rated 1 out of 5 stars

Other Panel Companies Pay Much More..

I have been panelist for over 6 Months now and not made even 10 dollars. This is really low compared to another survey website that i joined recently opinioninn.com where i have made over $100 in just couple of months. Toluna needs to improve their payout as it very low compared to similar website now.

July 2, 2021
Unprompted review
Rated 1 out of 5 stars

Hard to Earn from Toluna

Recently anytime I've tried to do a Toluna survey it cuts out towards the end with a message saying 'something's gone wrong, it's not you, it's us.' This means that they get all your info but pay you nothing. I had one reply to my query about this but nothing changed, and further enquiries were ignored with a message saying that it had been dealt with. Not happy.

May 25, 2021
Unprompted review

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