Uk Toluna Reviews 158

Started with the survey site in April this year & it was amazing to begin with. I would do multiple surveys a day & be cashing in every month & receiving vouchers within 2 weeks. This all changed at the end of July.
I ordered an Amazon voucher, waited 8 weeks to then see my points credited back & the voucher cancelled on my account. When emailing the helpdesk I received very generic message apologising for this & assuring me that if I placed a new order it would be completed in a timely manner. I was a little hesitant but I did place further order, in fact it was £60 worth. Almost 7 weeks later I received an email stating my retailers vouchers had gone out of stock & my points were credited back again. I emailed the helpdesk to ask about this & again received a very generic message assuring me that if i place a new order it would be completed in a 'timely manner' I did & over 4 weeks later I'm still no closer to receiving my £60 of rewards. I've emailed the helpdesk to advise how long I have waited for my rewards, the last one being issued 25th July 2017 however they say they have passed my feedback over but rewards are issued in batches & they can't go into the system to find my reward manually.
Terrible service when I spend time doing surveys in the very little time I have as a stay at home Mum. I was using rewards to help with the cost of Christmas but this won't be the case now!

Every time I try to claim a reward...never get them.. they say "returned" when they have NEVER been sent! Am now on voucher 3...which I do not believe I will ever receive.
DO NOT WASTE YOUR TIME!
If I could give ZERO stars I would!

When I first started on the site, I could get an Amazon voucher every month or so.
This year it has been taking weeks and week from claiming vouchers to then be told they are 'not available' and being cancelled.
Lots of people deeply upset as different rewards no longer available so seem that they will not be sent before Christmas.

Extremely poor lack of engage from the staff, if you email them to chase a payment , al you get is a stick answer.
Seems the level of integrity of the site has declined badly in the past months.

In all honesty, I am not sure it is worth anyone wasting their time and joining now.

I want to be fair. I have successfully earned and received around £120 of rewards in vouchers since May this year. Just recently however the Toluna site has had a lot of technical problems and it has been hard to make any significant gains. The issues are resolving slowly and hopefully we will return to a steady £40 a month rewards but yes the rewards take far too long to be paid out. I donated some of my earnings to American Red Cross an even that has been in processing for weeks? I dont understand why Paypal payments like that would take many weeks to process when a p/p payment takes just seconds? Customer service is fairly slow to answer but they are fair and they are replacing a voucher which somehow got lost in post. I have had many answers to technical queries..they are patient and responsive but often the issue isnt resolved and they blame our hardware.

Exceptionally poor survey site: points have very little value; surveys are poorly constructed; rewards take a very long time to earn and the a very long time to be “processed”; customer service team either ignore communications, or respond with useless, generic nonsense. After my current pending rewards are received I will be closing my account and focussing my time on Panelbase.net - a survey site that behaves the exact opposite way that Toluna does. Toluna is a disgrace and has absolutely no respect for its members time and contribution.

Terrible service. They suspended my account and after a week they told me that all my "earnings have been forfeited due to the violation of our Terms and Conditions (you were notified via email 24 hours before your account was suspended)." They have not provided any explanation, even though I have asked for it. Furthermore, they never sent me a notification email before my account was closed, so I have lost all my points and the Amazon vouchers I had already redeemed but was yet to receive.

Given the other reviews here and in other websites, it appears this is something that Toluna does regularly – I wished I had read these before wasting my time on their website. Someone told me that employees sometimes suspend user accounts to that have Amazon vouchers issued but not yet used so they can use them themselves!

I suspect the next step would be to report them to the Citizens Advice Bureau and if not a county court.

Shambles of a company member for years 90000 points gone as they have randomly deactivated my account for no reason when I ask the reason I get fobbed off .SCAM stay away

I have been a member of Toluna for over 8 years always paying attention and being honest in my answers. The surveys were more frequent in the past, however in the recent few months it became less and less and since July I haven't been able to complete even one. I contacted them and the very same day got my account deactivated and my points forfeited. When I contacted them again, they said that "The details of our detection techniques, including specifics about your individual case, is proprietary information that we do not share externally". So basically they robbed me of my earnings, gave no reason for terminating my account and there's nothing I can do about it.
Stay away.

Started out good but need 185000 points to get £35 in PayPal then takes up to 8weeks to get paid. Either though they get paid for each survey they do.
Then system goes down and a lot of people had same problem but toluna will or not admit it. I just think they are trying to limit people cashing out. Surveys load then goes back to main page no surveys avaible even though there on my home page. I will be taking my last cashout then closing my account rubbish company plenty of surveys but they don't help or listen