Ordered a game controller. Arrived broken due to manufacturer defect. Support immediately agreed to replace it, but I had to follow up later as I had not received any shipment or shipment notification... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The controller that was sent had a fault. To their credit, Whatgeek has been responsive and sent a replacement. Otherall, it was over 2 months since my original order to resolve. The length of time... See more
Unfortunately, there is a huge stock problem. It would be great if the company could improve on this issue. Apart from that, my message was misunderstood many times, but thankfully, they finally helpe... See more
I bought an Apex 5 Pro controller from WhatGeek. The controller was defective, developing stick drift after approximately 2 months of use. WhatGeek is replacing the controller. The reason for 4 stars,... See more
Company details
- Electronics Store
- also in
- Game Store
Written by the company
WhatGeek curates customizable keyboards, premium desktop peripherals, and gaming gear tailored to enhance your experience. Whether you're seeking the latest trends, budget-friendly options with great value, or exclusive limited-edition products, our diverse selection meets all your needs. 1.Why Choose uk.whatgeek? uk.whatgeek is a dedicated subsite designed specifically to serve our UK customers. Free UK Shipping: 2.Convenient shipping options to ensure delivery. Diverse Product Range: We cater to various tech needs, from peripherals and gaming gear to unique accessories. 3.Customer-Centric Service: Our team is dedicated to providing personalized support. We strive to meet all customer product demands efficiently. 4.Competitive Pricing: Enjoy exceptional value without compromising on quality. 5.30-Day Hassle-Free Returns: Enjoy peace of mind with our easy return policy for product issues. 6.Long-Term Support: We stand by our products with ongoing assistance. Choose WhatGeek for innovative tech solutions that fit your lifestyle!
Contact info
4.1
Great
201 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 2 weeks
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Fairly certain that this is a scam…
Fairly certain that this is a scam organizations.
Placed an order and payment was processed. Zero updates since.
No replies to any of my emails by their customer service.
Avoid.
June 23, 2024
Unprompted review
Reply from WhatGeek
Hello,
Thank you for leaving us feedback.
We understand your disappointment and dissatisfaction with the current shopping experience. We are deeply sorry for the situation you described and firmly deny any fraud.
First of all, we attach great importance to the order and payment of each customer, and are committed to providing timely and transparent service.
Regarding the problem you reported that the order was not updated and the customer service did not respond, we admit that there was negligence in the service process and failed to meet your needs in time.
We have immediately conducted an internal review of the matter and found that it may be caused by system errors or miscommunication.
If you have any questions, please feel free to contact me.
Have a good day!
Sincerely,
Whatgeek service team
Good customer service
WhatGeek were helpful in troubleshooting an issue with my item, Susan has prioritised sending me a replacement, Happy with the service.
June 11, 2024
Unprompted review
Great place to purchase from
Came quick in the post. Very well packaged. Really easy console to start gaming straight away on.
June 11, 2024
Unprompted review
Ordered 5 times, always been great
I'm now on my fifth order from this company and never had any issues. Yes, the shipping is slow, but it clearly states on the website that dispatch times are 5-15 working days. Delivery comes from China but the keyboards have always been well packaged and in perfect condition. As long as you're happy to be patient this is a great website for sourcing keyboards at affordable prices.
May 10, 2024
Unprompted review
Review revised! Thanks Whatgeek!
This was initially a negative review of the company. It took a while to receive my item and when it arrived, it wasn't working correctly.
Since then though, What geek have surprised me! They got in touch and have replaced the item without any issue. The new item seems to be perfect and didn't take long to arrive, so it seems fair to change this to a good review.
Any company can make a mistake, but it takes a good company, which cares for its customers to go out of their way to fix the mistake. Thanks!
June 7, 2024
Unprompted review
Wont let me return faulty products
I received 2 faulty diy kits, and 2 items from my order never arrived. I have been asking to return the products for a month and have been brushed off consistently. they are now saying because its been "too long" i cant return my items and so i'm left with 2 broken keyboard kits i cant use. Additionally they are saying that the additional 2 items have been marked as delivered even though i haven't received them and are refusing to compensate me for this.
April 21, 2024
Unprompted review
Reply from WhatGeek
Hello,
Thank you for leaving us your feedback.
We are very sorry for the unpleasant shopping experience.
We are well aware of the troubles you may have received from receiving faulty products and not receiving the ordered goods, as well as the additional inconvenience caused by the subsequent poor return processing.
We are deeply remorseful for the issues you reported and will immediately conduct an investigation. Regarding the return issue, we understand your dissatisfaction and admit that we did not meet your expectations in terms of processing time.
Can you provide me with your order number?
If you have any questions, please feel free to contact me.
Have a good day!
Sincerely,
Whatgeek Service Team
WhatGeek were very helpful in quickly…
WhatGeek were very helpful in quickly reviewing an issue I had with an order and prioritised sending me a replacement. Susan was very responsive and efficient.
May 28, 2024
Unprompted review
Whish I had looked at this first before…
Whish I had looked at this first before ordering. Put in wrong delivery address and tried to contact customer service immediately, zero answers... That will be £30 I won't be seeing
May 26, 2024
Unprompted review
Reply from WhatGeek
Hello,
Thank you for leaving us your feedback.
We are very sorry for the inconvenience and loss. We understand the frustration of not getting a timely response when you fill in the wrong address and try to contact us.
We deeply regret the charges you may have incurred due to the wrong address and are willing to do our best to help resolve it.
Please contact us through our official channels with the order details and correct address information, and we will process it for you as soon as possible and find the best solution.
If you have any questions, please feel free to contact me.
Have a nice day!
Sincerely,
Whatgeek Service Team
Bad customer service
Bad customer service, They will not respond to your emails. Please DO NOT BUY FROM THIS COMPANY.
May 14, 2024
Unprompted review
Reply from WhatGeek
Hello,
Thank you for leaving us your feedback.
We are very sorry to hear that you are dissatisfied with our customer service and we deeply apologize for the delay in your response.
We understand that good customer service is important to the customer experience, and it is clear that we did not meet your expectations in this case.
We are committed to ensuring that all customer inquiries will receive timely and professional responses in the future.
If you have any questions, please feel free to contact me.
Have a great day!
Sincerely,
Whatgeek Service Team
Horrendous non involved company
I bought a rg35xx h, and straight from the box it wouldn't boot.
Emailed them, no answer
Emailed support, twice, no answer
Went to 24 hour chat, no answer.
Don't waste your time giving them your money
February 16, 2024
Unprompted review
Reply from WhatGeek
Hello,
Thanks for your comment.
We are very sorry for giving you such a bad shopping experience.
We are fully aware of the trouble and inconvenience caused by the product not working properly and the miscommunication, which is not our intention.
We are deeply remorseful for your feedback and took immediate action. We have reviewed and optimized our customer service process to ensure that we can respond quickly to every customer's needs in the future.
Would you like to provide us with your order number?
We value the trust and support of every customer and are well aware of the importance of word of mouth.
We once again express our sincerest apologies to you for this mistake and promise to do our best to solve the problem until you are satisfied.
Sincerely,
Whatgeek Service Team
Package processing - No communication
This is a copy of my original review on their main account. I ordered six days ago and received a tracking number straight away. The tracking on their website said it was in transit but if you punched in the tracking number in the courier's website named Yun Express, it says they received the information and the status is "processing". They haven't replied to any of my messages until yesterday, when they replied on their website chat and said they were on the Lunar Year Holiday and just got back and that they asked the Warehouse about my package. They haven't gotten back to me since and the package is still "processing". I suspect they are either waiting to receive the product from another supplier/store (although it was in Stock according to their site) or they will never send it. It would've been much faster and secure if I had ordered through Ebay or Amazon and for about the same price. I'm willing to submit a new review if they decide to communicate clearly with me before I issue a chargeback. Until then, stay clear.
February 8, 2024
Unprompted review
Reply from WhatGeek
Hello
We are very sorry for the unpleasant shopping experience.
We understand your concerns about the progress of your order and acknowledge that there are deficiencies in communication and response.
We value every customer's feedback and are committed to improving the quality of our service. If you wish, we promise to immediately open a clear and efficient communication channel to ensure that your questions are promptly resolved.
Please be patient, we are working hard to deal with it, and look forward to the opportunity to win back your trust through practical actions. We once again sincerely apologize for the inconvenience caused to you.
If you have any questions, please feel free to contact our customer service email.
Wish you all the best!
Sincerely,
Whatgeek Service Team
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