I love WhatGeek, I’ve made a few purchases from them now and i’ve never had an issue. Amazing prices, amazing products, amazing website, simple. Great customer support swiftly replacing a Gamesi... See more
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Was looking for a joint anniversary present and treat from my wife and I wanted a handheld retro gaming console. Settled on the RG556 and I couldn't be happier. Plenty of tutorials online to help wi... See more
Managed to snag the keyboard at mega reduced which was an absolute steal. Package arrived after around 8 days, which although I didn't realise it was shipping all the way from China was still pretty q... See more
Contacted WhatGeek as a newly purchased handheld console developed a fault. Not only did they reply to my email quickly but after sending them a quick video of the issue they agreed to send me a new... See more
Company details
Written by the company
WhatGeek curates customizable keyboards, premium desktop peripherals, and gaming gear tailored to enhance your experience. Whether you're seeking the latest trends, budget-friendly options with great value, or exclusive limited-edition products, our diverse selection meets all your needs. 1.Why Choose uk.whatgeek? uk.whatgeek is a dedicated subsite designed specifically to serve our UK customers. Free UK Shipping: 2.Convenient shipping options to ensure delivery. Diverse Product Range: We cater to various tech needs, from peripherals and gaming gear to unique accessories. 3.Customer-Centric Service: Our team is dedicated to providing personalized support. We strive to meet all customer product demands efficiently. 4.Competitive Pricing: Enjoy exceptional value without compromising on quality. 5.30-Day Hassle-Free Returns: Enjoy peace of mind with our easy return policy for product issues. 6.Long-Term Support: We stand by our products with ongoing assistance. Choose WhatGeek for innovative tech solutions that fit your lifestyle!
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Enjoy complimentary shipping! Your order will arrive within 5-14 business days after we ship it out
Contact info
4.2
Great
185 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Wrong product - no refund/return
I really wish I had looked at the reviews before I ordered. I ordered a handheld console which said it came with a free case and screen protector. 2 weeks later it arrived and it was just the case and protector. I emailed to ask if the console was coming separately. They asked for pictures of the shipping label and contents. I sent them. Then they said as the shipping label is the correct weight I have what I ordered. I said responded saying that was incorrect. They told me it might have been stolen before it got to me so they'll refund me £10. I paid £80. This means they're charging me £70 for a case for a product I don't own. There was no tear on the packaging. Given my experience and the other reviews I'd recommend buying from elsewhere as this isn't an isolated problem.
January 16, 2025
Unprompted review
Reply from WhatGeek
Hello,
Thank you for sharing your feedback with us and we sincerely apologize for the inconvenience and frustration you experienced.
We understand your disappointment that the handheld console you ordered did not arrive with your package and we apologize for any confusion or miscommunication that may have occurred during this process. We take customer satisfaction very seriously and strive to provide accurate and timely service to all our customers.
Regarding your concern about only receiving a case and screen protector, we apologize for any errors that may have occurred in fulfilling your order. We are investigating this matter to determine what the problem was and to prevent similar incidents in the future.
We also appreciate that you provided the requested information, including pictures of the shipping label and contents. However, we regret that our response may not have fully addressed your concerns or provided a satisfactory solution.
We understand that a refund of £10 is not enough to compensate for the inconvenience and disappointment you experienced, especially considering the high price of this item. We would like to offer you a full refund, including the cost of the case and screen protector, as a gesture of goodwill and to make up for any mistakes that may have been made.
In addition, we would like to reassure you that theft is not common in our shipping process and we take steps to ensure the security and integrity of all packages. However, we understand your concerns and are willing to work with you to resolve this issue to your satisfaction.
Sincerely,
WhatGeek Support Team
Do not order from UK Whatgeek! No reply to request for refund. Items are from China not UK!
I recently purchased a small game console for my son for Christmas (order WGUK_19310). I purchased it from this website, even though it was cheaper elsewhere, specifically because of its UK address and was shocked when I was notified the item was being shipped from China!
I have been trying to arrange a return and refund of the item and they have not replied to any of my emails. The return process is to send them an email within 30 days and they will provide a return authorisation number. I have sent various emails but they do not reply and so I am stuck as I do not have the authorisation number.
It feels like I have been scammed. I would advise anyone considering ordering from UK Whatgeek DO NOT DO IT! If you need to return the item they will ignore you.
I never write reviews, but I felt I had to warn others.
January 9, 2025
Unprompted review
Reply from WhatGeek
Hello,
Thank you for taking the time to share your experience with us, even though it was not a positive one. We sincerely apologize for the inconvenience and frustration you experienced.
Regarding the shipping location, we understand your surprise and disappointment that the item was shipped from China, even though our address is in the UK. Unfortunately, there may have been a misunderstanding or mix-up in our fulfillment process. We are investigating this matter to prevent similar incidents in the future.
Regarding your return and refund request, we sincerely apologize that your email did not receive a response. We strive to provide timely and helpful customer service, but we clearly fell short on this occasion. Please know that we take your feedback very seriously and are working hard to improve our communication and response times.
To resolve your issue, we would like to invite you to contact us directly through our customer service phone number or live chat function, which can be found on our website. We will do our best to expedite your return and refund process and provide you with the necessary return authorization number.
Again, we apologize for any inconvenience and frustration you have experienced and thank you for your patience and understanding while we work to resolve this matter. We value your feedback and will use it to improve our service and ensure a better experience for our customers in the future.
Thank you for warning others, and we hope to have the opportunity to make up for your mistake with better service in the future.
Sincerely,
WhatGeek Service Team
Dodgy do your research
Paid for priority processing after a few days noticed it was still being prepared. So I emailed to check and the agent says that my order has gone to normal processing now. I should of read the reveiws and researched this site before ordering. A mistake I will not make again. They confuse you by putting UK in the URL when in actual fact it's shipping from China. Let's face it if we see UK you would assume it's being shipped from inside the UK. I've asked for a refund and if I don't get confirmation I'm putting it down as fraud. its free to be transparent with customers who come across your site. £120 is alot of money to be waiting thing long for what maybe a faulty product or a wrong product. I will make it my mission to take you down as a company if I don't either get my item or refund in due time I hate my time being wasted.
December 11, 2024
Unprompted review
Reply from WhatGeek
Dear Customer,
First of all, we would like to express our deepest apologies for the unpleasant experience you had when purchasing from us.
We understand that when you choose the priority service and expect to receive the goods quickly, you encounter delays and confusion, which has caused you great inconvenience and disappointment.
Regarding the shipping location issue you mentioned, we understand that this has caused you confusion and dissatisfaction. We use "UK" in the website URL to facilitate identification and access for British customers, but in fact our products are shipped from China.
We admit that we have not been transparent and clear enough on this point, which has caused you misunderstanding and confusion. We will make improvements and mark the shipping location more clearly on the website to avoid similar situations from happening again.
Regarding your request for a refund, we take it very seriously and are processing it as soon as possible.
Finally, we apologize again for your shopping experience and thank you for taking the time to report the problem to us. We value your opinions and feedback very much and will work hard to improve our services and processes to better meet the needs of customers.
Sincerely,
Best regards!
WhatGeek Service Team.
Customer Support
Had some initial issues with getting the wrong product but the customer service team did eventually go out of their way to take care of it!
December 2, 2024
Unprompted review
Reply from WhatGeek
Dear Customer,
First of all, we are deeply sorry that your shopping experience in our store did not meet your expectations. We understand that you were expecting to receive the product you wanted, but encountered the situation of wrong products and improper handling by customer service, which caused you great inconvenience and dissatisfaction.
Regarding the issue you mentioned that we asked us to leave a five-star review before shipping, we are deeply sorry. We admit that such a request is inappropriate and violates our respect for customers' true feedback. We sincerely apologize for this and promise to correct this behavior immediately to ensure that similar situations do not occur in the future.
Regarding the issue of you receiving the wrong product, we are deeply sorry for this. We understand that you are expected to receive a specific product, but received the wrong product, which caused you great disappointment and distress. We express our sincerest apologies and admit that this was a mistake in our shipping process.
Regarding your communication problems with customer service Susan, we are deeply sorry. We understand that when you tried to provide supporting documents to confirm that you received the wrong product, you encountered a situation where customer service failed to handle it in a timely manner, which caused you additional distress and dissatisfaction. We express our sincerest apologies and acknowledge that this is a shortcoming in our customer service process.
Regarding Susan's failure to handle your issue in a timely manner, we are conducting an internal investigation to understand the specific reasons. We promise to resolve this issue as soon as possible and ensure that the customer service team can handle customer questions and feedback more efficiently and professionally in the future.
In order to resolve your issue as soon as possible, we will immediately reschedule the shipment of the correct product and attach a small gift to express our apology. At the same time, we will also process a refund or exchange for you to reduce your financial burden.
Finally, we apologize again for your shopping experience and thank you for taking the time to give us feedback. We value your opinions and feedback and will work hard to improve our services and processes to better meet the needs of customers.
If you still have any questions or need further help, please feel free to contact us. We will serve you wholeheartedly and work hard to solve your problem.
Sincerely,
WhatGeek Service Team.
Faulty item received, waiting on replacement
Item received was faulty, working with Customer Service to get a replacement. Hopefully will be resolved soon.
November 27, 2024
Unprompted review
Good prices but long waiting times.
First of all their prices are good and they offer a nice wide selection of keyboards and other keyboard and computer adjacent things.
I ordered a macropad, and it works great is clearly of a good quality. Be warned though that they ship from China, so it will take time for your order to arrive. Mine took around a month to arrive.
The only issue I had was the time it took to ship my order, their in formation page said a time frame but it took longer than that, so be warned about that, I contacted them about that and they replied very promptly, but just better communication would have been enough, if it's going to take longer to ship an order just let me know.
October 21, 2024
Unprompted review
Ordered the new Anbernic Rg40xx v…
Ordered the new Anbernic Rg40xx v handheld. Arrived within the 5-15 day delivery time in excellent working condition and with good tracking updates.
October 31, 2024
Unprompted review
Reply from WhatGeek
Dear Customer,
Thank you very much for your favorable comments on our Anbernic RG40XX handheld game console!
We are very happy to know that your order arrived smoothly within the estimated delivery time of 5-15 days, and the device is in excellent condition and the logistics tracking information is updated very promptly.
Your satisfaction is our greatest motivation and honor. We have always been committed to providing high-quality products and excellent services, and your positive feedback is the best affirmation of our efforts.
If you have any questions or need further assistance during use, please feel free to contact our customer service team. We are very happy to support you and ensure that your gaming experience is always pleasant.
Thank you again for your trust and support, and look forward to continuing to provide you with more wonderful products and services in the future!
I wish you a happy game!
Sincerely,
Whatgeek Team
The first unit that arrived was faulty
The first unit that arrived was faulty. But after a couple of emails and only a days wait the company shipped out a replacement. Very helpful staff and quick efficient service when dealing with any issues. Would definitely use WhatGeek again.
October 18, 2024
Unprompted review
Ajazz wireless keyboard
Bought an Ajazz wireless keyboard, item is great, absolutely no issues with it.
Very quick dispatch, and quick responses to communication.
Only point to note is that the item was shipped from overseas, when I presumed the company/stock was UK based. However, shipping was included in the listed price, and I was not charged further taxes, so overall a positive experience.
October 5, 2024
Unprompted review
Customer service was quick to respond…
Customer service was quick to respond and helpful
October 10, 2024
Unprompted review
Easy to deal with and helped me out…
Easy to deal with and helped me out when I had an issue with a delivery.
October 1, 2024
Unprompted review
Faulty retroid pocket 4 pro off this company.
I bought a retroid pocket 4 pro off this site and the screen stopped working within 2 weeks, emailed and messaged them explaining the problem but they refused to listen to my complaints and asked me to sign up to another site to send them video evidence. Sent them a video clearly showing the screen not working and they refused to answer after that and wont help me at all. Checking the reviews on this chinese company they clearly show that their goods are sub standard and have hundreds of compaints. Im now out of pocket to the sum of £220. Do not buy from this company.
August 20, 2024
Unprompted review
Reply from WhatGeek
Dear Customer,
I sincerely apologize for the inconvenience and frustration you experienced with your purchase of the Retroid Pocket 4 Pro.
We strive to provide quality products and excellent customer service, but it is clear that we fell short on this occasion.
Regarding your issue, I am deeply sorry that our initial response did not meet your expectations.
We should have handled your complaint more effectively and efficiently.
Could you provide us with your order number?
I assure you that we take all customer feedback seriously and are constantly working to improve our products and services. Your issue has been escalated to the appropriate team for review and corrective action.
Once again, I apologize for the inconvenience.
Have a great day!
Sincerely,
Whatgeek Service Team
Excellent customer service and overall experience
My order was well packaged and arrived quickly, as it usually does from these guys. They even included some extras I wasn't expecting! (Cases for the Anbernic handhelds I ordered)
I had an issue with one of the devices due to a manufacturer defect, and within hours a replacement had been organised and was on its way, better customer service than most other online retailers. I'm a repeat customer and will certainly continue to be.
September 27, 2024
Unprompted review
Sent replacement right away!
Customer service has been so helpful! I received my keyboard and keypad/ calculator (which are gorgeous btw). The keyboard was missing a shift key. They are sending me a whole new keyboard because of it. Super helpful and grateful for them.
September 18, 2024
Unprompted review
Great service
I ordered an Anbernic RG40XXV handheld which arrived quite quickly, however unfortunately the device was faulty. Thankfully WhatGeek were quick to resolve this, their customer service were very apologetic and arranged to send me out a replacement immediately at no expense to me.
September 24, 2024
Unprompted review
Calculator
When I received my calculator, it did come broken but when emailing the company, they were super helpful, fast, and sent a new one for me! The product it self is so beautiful! Worth the wait :)
September 16, 2024
Unprompted review
Such a good company to buy from
Such a good company to buy from , my device was giving issues and they are sending me a replacement free of charge and didn't even ask for the old one back, completely satisfied and happy with the service, quick responses and kind customer service
Definitely recommended
September 14, 2024
Unprompted review
I enjoyed the mouse I ordered and i got…
I enjoyed the mouse I ordered and i got it for a competitive price
September 12, 2024
Unprompted review
I got the Alice66 in fantasy and it’s…
I got the Alice66 in fantasy and it’s so cute!! Set up was not bad, I’m glad there’s some linked videos on the product page. I have carpels tunnel issues and I hope this helps with my wrist pain! Excited for something ergonomic and cute!!
September 6, 2024
Unprompted review
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