WhatGeek Reviews 185

Great price, fast delivery

Bought for my grandson for Christmas. He said it was "brillant"

Great shop great service even though I sent back the item (what worked absolutely fine just wasn't needed after all) contact has been great return not a problem would definitely use again just for something that i do need preferably lol

Happy with the product. Only suggestion is the delivery or shipping time not very clear on the website

Good products and great prices

I made a mistake and ordered wrong colour of keyboard. Customer service were excellent at what must have been a really busy time and managed to change item with no problem. Would definitely recommend. Daughter loves keyboard.

Evri lost the package and once I'd notified WhatGeek - they jumped into action sending a new replacement product! Excellent service guys!

I ordered a Miyoo Mini Plus advertised as "Ships from UK" for £49. After investigating their business practices and threatening legal action, I received a full refund. Here's what I discovered:
THE SCAM:
WhatGeek advertises "Ships from UK" but customer reviews consistently prove ALL items ship from Hong Kong, not the UK. When I challenged them, they initially refused to provide a UK address. Only after I reported them to Action Fraud, Trading Standards, and filed a chargeback claim did they suddenly provide:
Unit 19, Triumph Way, Liverpool L24 9GQ
This address is registered to UTL Shipping Ltd - a logistics forwarding company. This is NOT a warehouse with stock. It's a mail forwarding service where items from Hong Kong are routed through before being sent to customers.
THEIR TEMPLATE RESPONSE:
WhatGeek responds to complaints with the same copy-paste message claiming:

"Pre-order items have longer dispatch times" (to justify 5+ week waits)
"In-stock items ship from UK within 24 hours"

This second claim is a LIE. Reviews across Trustpilot prove everything ships from Hong Kong with Chinese company names on packages.
WHAT ACTUALLY HAPPENS:

You order believing it's UK stock
Item ships from Hong Kong (4-6 weeks)
Routes through Liverpool forwarding address
Delivered with Chinese company names on packaging
If faulty: Extortionate international return shipping costs

THE RETURN FEE TRAP:
If you receive a faulty device, returning it will cost significantly more than standard UK returns because the item must be shipped back to Hong Kong/China, not the UK. Multiple customer reviews document receiving faulty items and facing extortionate international return shipping costs that make returns financially unviable.
This is their business model:

Mislead customers about UK stock
Ship from Hong Kong
Make returns prohibitively expensive if items are faulty

HOW I GOT MY REFUND:
I only received a refund after:

Reporting to Action Fraud (national fraud database)
Reporting to Trading Standards (logged on e-crime database)
Filing detailed chargeback claim with evidence
Sending legal complaint citing UK Consumer Protection violations
Publicly calling out their lack of UK address

They immediately caved and refunded £49 to make me go away.
EVIDENCE:

Company website claims "Ships from UK"
Reviews consistently show Hong Kong origin
Liverpool address is forwarding service, not warehouse
Extortionate return costs documented across reviews
Template responses gaslighting customers

MY RECOMMENDATION:
DO NOT ORDER unless you accept:

Items ship from Hong Kong (not UK)
4-6 week delivery minimum
Prohibitively expensive returns if faulty
Misleading advertising

If you've been scammed:

Report to Action Fraud (actionfraud.police.uk)
Contact your bank for chargeback
Report to Trading Standards via Citizens Advice
Leave honest reviews warning others

The only way to stop this is for customers to fight back with reports and chargebacks.
FINAL VERDICT:
The product may be fine if it arrives working. But the business practices are deliberately misleading. "Ships from UK" is false advertising designed to deceive customers. The Liverpool address is a forwarding service, not genuine UK stock.
I got my refund by threatening legal action. You can too. Don't let them scam you.
Rating: 1/5 - False advertising, dropshipping disguised as UK warehouse, extortionate return fees.

WhatGeek’s reply to this review is false. The product did NOT ship from the UK as they claim. They reported my review in an attempt to hide it, and it was temporarily removed until Trustpilot looked into it. Because I had proof of their misleading claims, Trustpilot reinstated my review.

I got in touch with a query about a past order, having lost my records of the transaction. CS brought me back up to speed with no trouble.

I had a good experience with Whatgeek, I purchased a games machine last Christmas, unfortunately it developed an issue and they swapped it no problems. I would recommend them to anyone.

Super quick delivery. Ordered in Friday received on Tuesday. Very responsive customer support team as well.

Fast delivery, great product, great price. On top of that, extremely quick and helpful customer service in providing my invoice receipt. Highly recommend.

Amazing and fantastic customer service

Fantastic customer service! So I ordered a Retroid gaming console for Christmas for my son but I ordered the wrong one. He wanted the flip one and I had ordered the flat side control one. Straight way after I emailed customer service I was emailed back and they exchanged the item for the correct one and for no extra fee. So I am now expecting a very happy child on Christmas Day. Again thank you very much to WhatGeek for their help.

Whatgeek were brilliant, despite trouble with the courier (not their fault) they were super responsive and helpful. Will definitely be happy to shop there again

Speedy delivery and great after sales service. Fantastic range of products also.

I bought an £80 keyboard from them, which I would say is a reasonable amount of money to spend on a single product. Within 6 months the keys started becoming unresponsive (including "Enter", which is rather crippling). I don't use the keyboard an insane amount- daily use for a mix of coding, emails and report writing. The fact that it has effectively died within 6 months is a reflection of the overall poor build quality seen in this product. I would've expected a refund or replacement, but the best they would offer was ~$18 partial refund... I would discourage from purchasing from them, as the poor product quality, especially given these are meant to be a "premium typing experience", isn't reflective of the true experience.

**2025-12-03 update:

Following this, WhatGeek reached out to offer a replacement keyboard, which I received within 7 days. This was a far more pleasant customer service experience from them and I have update the stars from 2 -> 3

Brilliant customer service when I had a question, quick responses via email, no complaints here!

First time purchase from WhatGeek and the price was brilliant, the product was as described and no delivery problems. My item developed a fault 3 months in and WhatGeek sent out a new replacement after reviewing my photo and video evidence, I didn't even have to send my damaged one back to them. I would highly recommend this Business, as this is the customer support we are all looking for!!! I am now looking for Xmas gifts.

The controller that was sent had a fault. To their credit, Whatgeek has been responsive and sent a replacement. Otherall, it was over 2 months since my original order to resolve. The length of time aside, I am happy with Whatgeek's customer service, and the product is working great now.