Abysmal, comedy or errors, would be zero stars (or negative) if that was an option. Problems started with installation which had the following issues: 1. Installed 10mm too low... See more
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Would be no star if possible.Awful company, awful service, awful products, awful aftercare service.useless Directors,should not be allowed to trade.delivered and installed wrong doors, came back and p... See more
Had an issue with a loose inner handle on our bifold which were installed by our builder 6 years ago. I spoke to a team member who provided me with a contact email address. I emailed and received a... See more
We bought ukbifold.doors for a new build instead of going with the doors recommended by our builder. They delayed delivery which cost on the build, the doors were not sealed properly and we had to ha... See more
Company details
Written by the company
Installers of Bifold Doors
Contact info
United Kingdom
- ukbifold.co.uk
terrible service
the doors seem ok, they forgot external cladding that i had paid for, the doors were fitted as a rush job, they do not appear to fit. despite complaints I have had no response from the head office, the cladding is still not in plave
September 16, 2016
Unprompted review
Terrible customer service
We bought ukbifold.doors for a new build instead of going with the doors recommended by our builder. They delayed delivery which cost on the build, the doors were not sealed properly and we had to have an engineer return several time. Finally, do not buy the integrated blinds. The magnet controls have to be properly weighted otherwise they jump off the window or don't work. Our controls were supplied without the correct number magnets but by the time the build was finished. The magnet controls were out of their one year warranty. The company have refused to offer a solution.
June 22, 2016
Unprompted review
Poor Customer Service
Our sliding doors were well fitted and look great as they should for an expensive product. The problems we have had mainly relate to the internal blinds fitted in each door. We have raised issues with these on each of the service visits and on the last one we showed the engineer that the blind had completely failed. He agreed and took the information back to the company. We have phoned and phoned about a replacement and can't get an answer, the customer service is really poor and the company is blaming their supplier. Over three months has passed and we have no date or information for this warranty issue to be resolved. At this point our messages left at customer service are not even being answered.
January 27, 2015
Unprompted review
Reply from Ukbifold
Hi Paul,
We have just come across this review, I'm sorry to hear everything didn't go to plan with the integral blinds. At the time of writing this, our system shows that new blinds have been reordered and install at the property in February. Should you require any further assistance please don't hesitate to contact the office. Thanks
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