UK Boiler Care (UKBC) Reviews 185

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency from the initial survey to the full installation. Many people appreciate the staff for being helpful, friendly, and knowledgeable, often going above and beyond to explain processes and ensure satisfaction. However, some people were dissatisfied with specific issues, such as engineers not completing jobs or failing to show up for scheduled appointments. There were also instances where customers reported problems after a service, like a boiler not turning off, leading to additional expenses.

What people talk about most

Service

Consumers find service to be positive, highlighting excellent communication, efficient and professional... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and knowledge.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Service from site survey to full installation Exceptional engineers in Adam and Ben I needed to be sure we chose the right company to do this work for my very elderly father. Someone I cou... See more

Rated 5 out of 5 stars

Engineer visited same day as I requested a quote explained all work they would do and gave me a reasonable price which I excepted. Fitting new boiler was carried out 10 days later. All work was carrie... See more

Rated 5 out of 5 stars

UK Boiler Care gave us the most competitive quote, and arranged an installation date quickly. The work was done in a day, and they cleaned up properly afterwards. The staff answering the phone were... See more

Rated 5 out of 5 stars

The engineer turned up at exactly the time promised, installed and tested the new boiler with minumum fuss, showed me how the system works and cleared up all the mess. A thoroughly professional job... See more


Company details

  1. Housing Utility Company

Written by the company

Why choose UK Boiler Care (UKBC)? We are a traditional family-run full-service heating company that takes great pride in our level of expertise and workmanship and our commitment to genuine customer service. Our aftercare services are second to none. Once you become a customer, we want you to stay with us and we will look after you to fulfil that aim. Over the past two decades, we have grown from two engineers and a high street showroom in the Suffolk market town of Haverhill into a leading regional firm. Today, our in-house engineering teams and dedicated office staff serve customers across Hertfordshire, Cambridgeshire, Bedfordshire, Essex and Suffolk. With a combined experience of over 75 years, UKBC engineers are leading installation experts. Each year, our engineers undertake a truly diverse range of Gas, Oil, LPG and Warm Air heating system installations, from cascade or modular systems for large country homes and townhouses right through to simple boiler fits for compact flats. Whatever your type of home and budget, you are guaranteed to receive the sam‍‍‍e high standard of service. When choosing UKBC to provide your new boiler you can rest assured that you are getting the very best advice at all times and an excellent trouble free installation. And once your new boiler is installed, you will have the opportunity to take full advantage of our superb Aftercare plan. All our site surveys, quotations and installations are carried out by our own Gas Safe and OFTEC registered engineers.‍‍‍ UKBC employ all their own engineering and office staff and never use subcontractors or a call centre to deal with customer enquiries. As a customer you will deal directly with UKBC staff at all times.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

185 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

Very Professional with Excellent Communication

I've recently signed up to their Gold Cover Plan for several rental properties and my personal home. Dave, the engineer, turned up early and was extremely polite, professional and considerate to the current COVID-19 social distancing and safety guidelines. Communication throughout the process was excellent and I have full confidence in the company. I have already recommended the plan to my friends, family and neighbours.

November 23, 2020
Unprompted review
Rated 5 out of 5 stars

A very high quality service!

UK Boiler Care replaced my boiler after the old one failed unexpectedly. The process was quick and easy to arrange and the work was carried out to an excellent standard. Thanks again for you help!

November 23, 2020
Unprompted review
Rated 3 out of 5 stars

Boiler man

Arrived on time no mask no thought of covid at all Front door left wide open all the time of the job Left house in mess in hurry to leave at least 15 calls mostly from mother sitting on my bed to answer

August 20, 2020
Unprompted review
Rated 5 out of 5 stars

Adam Oakley was on time and worked…

Adam Oakley was on time and worked relentlessly to get the instalation completed. A part was missing however he was able to source the relevant part. This obviously delayed him. His working area was left clean and tidy

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

Gas Boiler and Central heating

I have a really good experience with UK Boiler Care, all staff were very professional and helpful, the gas engineer Adam really did a great job he did explain me every step of the job, how long it's going to take and every time I have a question he will happily answer and explain, he always tidy up after his work, I couldn't ask for more. Thank you UK Boiler Care, I'm really glad that I chose you to do the job. I will definitely recommend you 🙂👍👍👍👍👍👏👏👏👏👏

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

had a new boiler ,,done as promised…

had a new boiler ,,done as promised ,has been first class ,,for three months now,, a tap stuck and the engineer was round one day later to fix it for us ..really good company, I would trust them always ..as good as their word thank you UK boiler care .brian little
.

June 18, 2020
Unprompted review
Rated 5 out of 5 stars

Problem solved

Great service. Solved a problem we’d had for years that other outfits couldn’t. Very happy with all aspects of installation. We had a new boiler. Unlike the others thought went into the diagnosis BEFORE undertaking work.

June 18, 2020
Unprompted review
Rated 4 out of 5 stars

Professional service

Good service, the engineers were professional and tidy in their work. The original quote was delivered quickly and the advice was much appreciated. The new boiler works perfectly!

June 11, 2020
Unprompted review
Rated 5 out of 5 stars

Great Company

Had a new boiler installed and couldn’t be happier. The engineer who quoted was very knowledgeable, the installation engineer was very helpful and the after sales had been great. Great company and would highly recommend.

June 11, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Adam your engineer was very prompt and worked hard to get the job done in one day. Very pleased with new boiler. Would highly recommend this company

June 11, 2020
Unprompted review

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