I ordered 2 items which were damaged in the post by EVRI. EVRI were no use, but when I contacted UK C&L they were so helpful and within hours they had dispatched one item that they could replace and... See more
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Company details
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UK Camping and Leisure is an online retailer with a showroom in Northampton, supplying a wide range of camping, caravan, motorhome and outdoor leisure equipment. We work with leading brands such as Coleman, Fiamma, Isabella, Vango and many more, helping customers find reliable products for holidays, touring and outdoor adventures.
Contact info
Unit 24 Rotherthorpe Crescent, Rothersthorpe Industrial Estate, NN4 8JD, Northampton, United Kingdom
- onlinesales@ukcampingandleisure.co.uk
- ukcampingandleisure.co.uk
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Replied to 4% of negative reviews
Typically replies within 24 hours
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Ignored my requests to rectify an incorrect order. AVOID
I ordered tent pegs and a tent pole that I needed for a trip. A package was delivered on time but it contained an insect zapper instead of a tent pole. I emailed the company straight away, with photographs of what I had received, and asked if they would be able to get the tent pole to me in time for my trip. I also requested a return label for the item they sent in error. I received no reply. I emailed the company four times in total and did not even receive an acknowledgement of my emails. No phone number is available. Their website says there is a live chat but I have been unable to find it.
I don't have a problem with an error in an order, but I have a major problem with a company that refuses to communicate with customers to rectify a problem. They are legally required to sort it out under consumer right law so are acting illegally.
Very prompt and informed me that there…
Very prompt and informed me that there might be a slight delay in posting the product I’d purchased. So excellent customer service. Actual product I’d purchased was spot on. Would definitely use this company again.
Good delivery
Good delivery. Good range of products at reasonable prices
Very good service good prices and very…
Very good service good prices and very nice people.
I have tried ringing uk camping and…
I have tried ringing uk camping and leisure on both telephone numbers that they supply with no service or response I’ve also sent an email again no reply I still haven’t received my air pump from them and evri the courier but been in Itouch with them but still no parcel from them I payed £31.90 it’s not good enough from both I’m very disappointed and upset about this matter
Never got back to me in the time they…
Never got back to me in the time they say that they will.i need to know if the gear i've bought off them is right for the job?.i sent them my order ref.
Fast efficient service and the parts…
Fast efficient service and the parts ordered came as described. Very pleased with transaction.
Amazing cool box lasted 3 days with…
Amazing cool box lasted 3 days with frozen food still frozen at the bottom. Would definitely recommend
Delighted with our Outdoor Revolution…
Delighted with our Outdoor Revolution windbreak, so easy to put up, arrived very quickly too.
Gemini twin axle wheel lock
Great product at a good price. Free next delivery included. Many Thanks
Bought a gas fridge that was faulty and…
Bought a gas fridge that was faulty and I had probably the best return process I’ve been through After a couple of emails confirming the issues it was collected from my home and a replacement was delivered a few days later
Thank you for a great service
Lee
First rate company and first rate…
First rate company and first rate customer service. Would definitely recommend. Had an issue with a delivery and it was replaced straight away. Also for value wouldn’t go anywhere else
We found what we needed at another…
We found what we needed at another camping company. Yours came up cheaper we were kept informed about delivery. Great service haven't unboxed the item yet so cannot comment on the items use. I'm sure it will do the job it's designed to do. Will definately look at your Web page again should we need something else.
Quick delivery kept informed great…
Quick delivery kept informed great service
After a online serch I came across your…
After a online serch I came across your site
I needed a awaning canopy that I could attach to my van
I found the sun canopy and detachable sides which was exactly what I needed quality and price were the main reason
For my purchase
I will be returning for the front panel
Thank you for your site.
Great service and quick delivery
Great service and quick delivery
Always the cheapest place for my particular item
Fantastic service from online order to…
Fantastic service from online order to fast free delivery. Good range of products at very competitive prices, will definitely buy from again and highly recommend!
Easy to use website
Easy to use website. Very competitive prices. Speedy delivery. What more could you ask for.
AVOID!!!If I could give no stars I…
AVOID!!!If I could give no stars I would!!!
I ordered £465 tent, they took money, no communication, no delivery, after 2 weeks, I had to chase them - no telephone number!! No email response, finally got through on chat, informed of a short delay from their suppliers, another week later - no communication and same scenario.
I had no choice but to cancel order, I only hope I get my refund. Now I have to buy another tent and only a few days to find one before my camping trip. If I had known I would have used another company 🤦🏻
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