I followed the signing up protocol and gave my bank account details but afterwards I asked for a refund - which was granted - as I was unable to use the service as I planned. Customer service was resp... See more
Company replied
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Review summary
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I spoke with Isaac & he fully explained my report and mentioned what is stopping me from improving. He also answered any questions I had . I felt at ease speaking with Isaac & ended the conversation... See more
Company replied
Easy to use and very clear report. Used it for few months to better understand my rating and financial position. A bit pricey service for what it does. Spoke on the phone with Joe today who has been e... See more
Company replied
I had a confusion and fright with money coming off my account and no clue as to why. Luckily it was with a code which led me to call uk credit rating. GIUSEPPE was wonderful. Explaining everything... See more
Company replied
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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takes money and makes it extremely hard to cancel
sign you easily and tales your money bit they male it very hard to leave and steal your money
February 17, 2026
Unprompted review
Reply from UKCreditRatings
Dear Ben,
We have asked you to confirm your personal details and email address to Trustpilot so we can verify that you were an active account holder, and that the information you have included within your review accurately reflects your experience, which you have declined to do.
Based on the username and public profile you have used within your online review, we believe we have managed to locate the account you had recently created.
To ensure our customers are never signed up unknowingly, we require the manual submission of an individual’s personal details, followed by the completion of a multi-step verification process where our terms must be agreed to before an account can be activated.
Our service is a subscription-based model that begins after a free trial period, our system shows that you, or an individual with full access to your credit history, successfully completed your Knowledge based authentication by answering a series of questions based on your financial history for the last six years from our Credit bureau partner in order to access your full credit report within our online secure portal.
Our website clearly describes the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Customers can cancel by email, telephone, live chat, SMS, Whats app, out of hours bot chat or directly via our cancellation link within our website footer.
We note that you chose to use our live chat service three days after your free trial period elapsed, and that our customer support team successfully cancelled your account within 60 seconds of your request, our system also shows that no subscription payments were ever successfully collected from your account. '
We would value the opportunity of discussing the feedback you have provided within your recent review and invite you to contact our customer support manager who will provide their fullest assistance in addressing any aspect of the service you feel did not meet with your expectations.
Our contact details can be found here (https://ukcreditratings.com/credit/contact)
Kindest regards
UK Credit Ratings Customer Support Team
Joe was brilliant and so polite on the…
Joe was brilliant and so polite on the phone he canceled and refunded my account instantly and apologised for the issues - brilliant service
February 13, 2026
Unprompted review
Reply from UKCreditRatings
Hi Lily,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
I spoke to Joe
I spoke to Joe . And he was very helpful and sorted my issues out for me very happy with him
February 12, 2026
Unprompted review
Reply from UKCreditRatings
Hi Zac,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Poor online customer service
I'm really dissatisfied with this service.
First of all, I requested to leave the service the day I trialled it.
After realising they had been charging me, I called up and the person on the phone was actually very nice. He offered me a refund for 3 months worth of subscriptions as I hadn't logged into the account, which I was happy about.
I then only received a refund for one month. When I emailed the company to ask about the other two months, I kept getting emails back to say I needed to wait 10-14 days and that it had been processed.
It is now day 17 and it still hasn't hit my bank. I don't think they processed the refund correctly to be honest. I think they only processed one accidently, as why would one payment come in and not the rest?
The issue isn't the mistake, it's the lack of clear and polite communication. The emails are abrupt and rude and there is no apology or explanation as to why it has happened. I would have been more than happy if they'd said "apologies, we will process the other two transactions", but instead I've been met with one line emails and misunderstood replies from emails where I have very clearly stated the payments missing.
I even wrote an email explaining I had waited the 14 days + some. I then received another email telling me to wait 10-14 days for the refund...
If you are going to go with this company, I'd suggest giving them a call, because their online team are unhelpful and rude. The only reason you got an extra star is because the guy on the phone was friendly and helpful. He didn't process the refund correctly, but at least he spoke to me like a human being.
February 5, 2026
Unprompted review
Reply from UKCreditRatings
Dear Pam,
We have asked you to confirm your personal details and email address to Trustpilot so we can verify that you were an active account holder, and that the information you have included within your review accurately reflects your experience, which you have declined to do.
Based on the username and public profile you have used within your online review, we have been unable to locate an account or email correspondence under your name.
We would value the opportunity of discussing the feedback you have provided within your recent review and invite you to contact our customer support manager who will provide their fullest assistance in addressing any aspect of the service you feel did not meet with your expectations.
Our contact details can be found here (https://ukcreditratings.com/credit/contact)
Kindest regards
UK Credit Ratings Customer Support Team
Reply from UKCreditRatings
Hi Jane,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Had an issue where I hadn’t cancelled…
Had an issue where I hadn’t cancelled my membership after the 14 day free trial and spoke with Isaac from customer care team who was extremely helpful and instantly corrected my mistake. Very easy to speak to and happy to help.
February 10, 2026
Unprompted review
Reply from UKCreditRatings
Hi Jake,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Louis helped close my account quick and…
Louis helped close my account quick and painless.
February 3, 2026
Unprompted review
Reply from UKCreditRatings
Hi Becky,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Louis was great at customer service and…
Louis was great at customer service and helpful.
February 4, 2026
Unprompted review
Reply from UKCreditRatings
Hi Ineza,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Reply from UKCreditRatings
Hi Karen,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Chatting to Giuseppe was amazing she…
Chatting to Giuseppe was amazing it was efficient and supportive to my decisions. Very much appreciated the time taken to talk to me .
February 3, 2026
Unprompted review
Reply from UKCreditRatings
Hi Julie,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Informative and amazing service by Joe
My issue was resolved when I spoke with Joe he was calm informative and knowledgeable
February 2, 2026
Unprompted review
Reply from UKCreditRatings
Hi Lucia,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Joe was extremely helpful and…
Joe was extremely helpful and professional when assisting me with cancelling my direct debit subscription. He explained everything clearly and made the process quick and stress-free. Great customer service.
February 3, 2026
Unprompted review
Reply from UKCreditRatings
Hi Customer,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Erroneous payments!
I rang to question why I was paying them?
The guy was very helpful and immediately cancelled my subscription and refunded the last three payments.
January 28, 2026
Unprompted review
Reply from UKCreditRatings
Hi A,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Giuseppe fixed everything!
I had a confusion and fright with money coming off my account and no clue as to why. Luckily it was with a code which led me to call uk credit rating. GIUSEPPE was wonderful. Explaining everything quickly and simply he calmed me down immediately and fixed everything straight away.
Polite, friendly and an absolute pleasure to speak with. Thank you "Joe" 😊
January 30, 2026
Unprompted review
Reply from UKCreditRatings
Hi Lana,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Great Customer service his name was Joe…
Great Customer service his name was Joe sorted out my issue 👌🏻
January 30, 2026
Unprompted review
Reply from UKCreditRatings
Hi Nathan,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Never heard or had anything to do with…
Never heard or had anything to do with this company and they took £24.95 from my account. God knows how there was a direct debit set up which I have now cancelled! I havent even had the need to look at my credit score in recent times so how did they manage to set this up without my knowledge
January 29, 2026
Unprompted review
Reply from UKCreditRatings
Dear Rachel,
We have asked you to confirm your personal details and email address to Trustpilot so we can verify that you were an active account holder, and that the information you have included within your review accurately reflects your experience, which you have declined to do.
Based on the username and public profile you have used within your online review, we believe we have managed to locate the account you had recently created.
Our system shows that you, or an individual with full access to your credit history successfully completed your Knowledge based authentication by answering a series of questions based on your financial history for the last six years from our Credit bureau partner in order to access your credit report within our online secure portal.
We clearly describe who we are, the service we offer, the initial free trial period and subscription costs thereafter at the point of sign up through our website. All customers must positively agree to the terms of our service through a series of tick boxes prior to their application being accepted and processed.
These details are further reiterated within a series of emails that we send to every customer at the very start of their free trial, providing a 14-day window in which to fully use the service and it’s benefits without limitation, and cancel without charge should the service not meet their expectations.
Although we have received no direct communication from you, we have closed your account and refunded the single subscription to your account.
We would like to invite you to contact our Customer Support manager directly (https://ukcreditratings.com/credit/contact) who will be happy to provide their full assistance in relation to the comments you have made within your recent review and to address any aspect of the service you feel did not meet with your expectations.
Kindest regards
UK Credit Ratings Customer Support Team
They have really nice people working…
They have really nice people working there, amazing communication, polite, friendly and respectful. One of the best experiences I've had with a business over the phone
January 29, 2026
Unprompted review
Reply from UKCreditRatings
Hi Kamran,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Joes the man
Just wanted to say a great a company and excellent customer service from Joe. He talked me through everything and helped me cancel my account as my English isnt great and he slowly talked me through it with professionalism. Its a 10 from me.
January 27, 2026
Unprompted review
Reply from UKCreditRatings
Hi Website User,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Jeo has been so excellent and…
Jeo has been so excellent and professional in dealing with my case. He helped me cancel my account and promise a refund of my 2 months paid because I told him I thought it was free service and I couldn’t afford the payment.
Thank you so much Joe and team again for a great and awesome service you rendered to me today. Bless!! !
January 28, 2026
Unprompted review
Reply from UKCreditRatings
Hi Consumer,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
Thank you
Thank you, Joe, for your extremely helpful and friendly call. Your professionalism is much appreciated.
January 28, 2026
Unprompted review
Reply from UKCreditRatings
Hi San,
Thank you so much for taking the time to post your recent online review.
Your positive feedback is really appreciated by the team!
Kindest Regards
UKCreditRatings
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