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UK Debt Expert Reviews 

3,398
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and helpfulness, making them feel supported and understood. Many people highlight the exceptional customer service, noting that agents are knowledgeable, patient, and explain options clearly without pressure. The overall service is frequently described as outstanding, with reviewers appreciating the efficiency and ease of the process, which helps alleviate stress. However, some customers also noted issues with contact, specifically mentioning instances where staff were forceful or spoke too quickly, requiring information to be repeated.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their patience, understanding, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for their patience, understanding,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of staff.... See more

User experience

Customers consistently note positive experiences with user experience, often feeling relaxed and supported... See more

Customer communications

Consumers find contact to be ambiguous, with many initially dreading making the call or finding it daunting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can finally breathe a sigh of relief! After months of sleepless nights, scrimping pennies, asking friends and family to borrow money, avoiding calls and dreading the postman, I can finally see a li... See more

Company replied

Rated 5 out of 5 stars

Michal the agent was experienced, knowledgeable and extremely patient, all was discussed in a manner that we could understand and follow. Different options/solutions given to choose the one that... See more

Rated 5 out of 5 stars

Really grateful for all the help Paul gave me with consolidating my debts. He made the whole process much less stressful and was always helpful and easy to talk to. Even months later, he still replies... See more

Company replied

Rated 5 out of 5 stars

Very professional and supportive. Went through everything and helped with explaining all options. No pressure to decide what option best suited my situation. Knowing the there is someone there took th... See more


Company details

  1. Debt Relief Service
  2. Credit Counseling Service

About UK Debt Expert

Written by the company

Get help to deal with your debt

How much debt do you have?

Whether you’re falling behind on payments or struggling to get credit, our advisors can help you explore the right way forward.

We help those who:

  • Are falling behind on bills
  • Struggle to get credit
  • Can’t get a consolidation loan
  • Feel stuck making minimum payments
  • Want to stop creditor contact

About UK Debt Expert

Written by the company

When it comes to debt, you want to speak to an expert. Our advisors will take the time to understand your situation and guide you through the debt help process. We’ll explain the pros and cons of each option, including any risks, costs, and how your credit file may be affected, so you can make a fully informed decision about what’s right for you. At UK Debt Expert, we’ve supported thousands of people in exploring debt solutions tailored to their circumstances and we’re here to help you do the same.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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4.9

All reviews

(3,398)

2,146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Donald was absolutely amazing

Donald was absolutely amazing, so kind and patient with me as technology is not my strong point. He gave me all options available and also offered his professional opinion. I will absolutely recommend your service to everyone I know that needs help.

May 22, 2026
Rated 5 out of 5 stars

Second to none

I was mentally worn out after years of battling trying to get my finances in order and it was going no where. From the get go Joanne made me feel at ease and made the process easy. After a bad first interaction with another insolvency company Joanne made it her upmost to give me the help that I so desperately needed…. She delivered.
Within a few phone calls the paperwork was all done and a creditor meeting set and with all the help from the team and especially Joanne my IVA got accepted. A weight lifted off my shoulders. With everything set in place and with an affordable repayment I can now start looking towards the future. I can’t thank Joanne and the team enough.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Oliver was great

Oliver was great. He went through lots of different options and gave me time to think and process which would be the best option for me. I feel like I am going to be back in control of my finances again, and I feel like a weight has been lifted.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Zuez Is One In A Million

I can't thank Zuez enough, the patience and help Zuez showed me was above and beyond. From listening to my concerns and worries, to getting an action plan put in place so moving forward I now have a monthly plan that I can afford and allows me to live my life again without stress and worry. Zuez is one in a million and I will be forever grateful. Thank You Zuez

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Kenan

After putting my head in the sand for so long I had no other option but to seek advice and help I only wish I had done it sooner. Kenan was so easy to talk to went through all my options with calmness and never once made me feel judged after just two days with his expert help I have a plan in place and feel so much lighter and positive going forward. I cannot thank him enough. I would absolutely recommend him and this company to anyone I can finally see a light at the end of what was a dark place.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Kenan

Cannot praise these enough !
Lovely and easy to speak to with no judgements!
After a bad experience with a different company my solution was sorted the same day and is in the process I feel I can actually breath now and relax knowing my issues are sorted

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Claire made the whole thing so…

Claire made the whole thing so straightforward. She talked me through the process and answered all my questions. She was really caring and compassionate. This made the whole this easy and less daunting. My mind is now put at ease knowing my debts will be sorted. Thankyou so much. :)

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Peace of mind

The friendly and non judgemental approach of my advisor who went through everthing and made much it more easier to understand making sure i did,nt feel under pressure and relaxed through my experience

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Peace of mind...at last

Junaid very accomodating as obviously the process is stressful and a big decision to make. At the end of the whole chat my mind was at ease and all details including fees were made clear and precise.

May 19, 2026
Unprompted review

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