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UK Debt Expert Reviews 

3,396
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and helpfulness, making them feel supported and understood. Many people highlight the exceptional customer service, noting that agents are knowledgeable, patient, and explain options clearly without pressure. The overall service is frequently described as outstanding, with reviewers appreciating the efficiency and ease of the process, which helps alleviate stress. However, some customers also noted issues with contact, specifically mentioning instances where staff were forceful or spoke too quickly, requiring information to be repeated.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their patience, understanding, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for their patience, understanding,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of staff.... See more

User experience

Customers consistently note positive experiences with user experience, often feeling relaxed and supported... See more

Customer communications

Consumers find contact to be ambiguous, with many initially dreading making the call or finding it daunting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can finally breathe a sigh of relief! After months of sleepless nights, scrimping pennies, asking friends and family to borrow money, avoiding calls and dreading the postman, I can finally see a li... See more

Company replied

Rated 5 out of 5 stars

Michal the agent was experienced, knowledgeable and extremely patient, all was discussed in a manner that we could understand and follow. Different options/solutions given to choose the one that... See more

Rated 5 out of 5 stars

Really grateful for all the help Paul gave me with consolidating my debts. He made the whole process much less stressful and was always helpful and easy to talk to. Even months later, he still replies... See more

Company replied

Rated 5 out of 5 stars

Very professional and supportive. Went through everything and helped with explaining all options. No pressure to decide what option best suited my situation. Knowing the there is someone there took th... See more


Company details

  1. Debt Relief Service
  2. Credit Counseling Service

About UK Debt Expert

Written by the company

Get help to deal with your debt

How much debt do you have?

Whether you’re falling behind on payments or struggling to get credit, our advisors can help you explore the right way forward.

We help those who:

  • Are falling behind on bills
  • Struggle to get credit
  • Can’t get a consolidation loan
  • Feel stuck making minimum payments
  • Want to stop creditor contact

About UK Debt Expert

Written by the company

When it comes to debt, you want to speak to an expert. Our advisors will take the time to understand your situation and guide you through the debt help process. We’ll explain the pros and cons of each option, including any risks, costs, and how your credit file may be affected, so you can make a fully informed decision about what’s right for you. At UK Debt Expert, we’ve supported thousands of people in exploring debt solutions tailored to their circumstances and we’re here to help you do the same.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,396)

2,146 reviews in the last 12 months

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Rated 5 out of 5 stars

Currently going through a debt plan…

Currently going through a debt plan with Oliver, he’s been patient, kind and understanding with my problems, he went through all the options which would be suitable for me. Currently waiting to be approved hopefully. I can finally see the light at the end of the tunnel, thank you so much Oliver and the team!

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Spoke with Tina today

Spoke with Tina today, I felt apprehensive talking at first but she made me feel at ease, I didn’t feel judged in any way, she was patient and understanding, going through everything in easy terms making sure I understood everything, by the end of the call I felt like a massive weight had been lifted off me, I would strongly advise anyone going through the worries of dealing with debt to consider getting in contact with them, you won’t be disappointed, thank you so much Tina .

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

It was a big step for me to reach out…

It was a big step for me to reach out as things have become quite bad financially. Kerry has been so so supportive and not judgemental at all during going through the process with me. She made me feel at ease, relaxed and reassured that she can provide the help I need. I couldn’t be more thankful!

May 27, 2026
Rated 5 out of 5 stars

Lifesaver!

I’ve been stressing about all this for months and doing so much overtime to try and cover things, living off the credit cards and getting loans to pay something off the debt I have, then ending up in more debt. I have ADHD and probably autism too, so I find it hard to speak on the phone and answer questions. Chris asked questions, gave instructions and explanations for how everything worked and what options I had. It’s such a relief to get it sorted in a manageable way and one thing that, although I’m still stressed, I can actually feel it’s being sorted and that I can relax a little bit. Thankyou 🙏

May 27, 2026
Rated 5 out of 5 stars

Amazing

From start of the application to pressing a button within seconds I had a phone call from Craig. What an absolute star he is can’t thank him enough for the help to getting me debt free. 10/10 from me.

May 26, 2026
Rated 5 out of 5 stars

From first hour of speaking to my agent…

From first hour of speaking to my agent I felt my situation was being handled in a respectful way , it was a lot to take in at first but my agent was very patient with me ,and explained everything with me , I think we had a good conversation and consulting time , can't speak more highly about my experience with Arjun , true professional

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic People

From the first moment to the last I felt like I was dealing with someone who actually gave a crap rather than box ticking. Symapatheic without being condensending, patient and smart. In what was a stressful time it ended up being enjoyable.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

The day I decided to change

The gent I spoke to was understanding &, not judgemental I felt comfortable talking to him & was able to be honest. He explained everything & talked me through how to access things on my phone. I wasn't rushed, I wasn't patronised. I was treated like a person not just a customer

May 25, 2026
Rated 5 out of 5 stars

Donald was absolutely amazing

Donald was absolutely amazing, so kind and patient with me as technology is not my strong point. He gave me all options available and also offered his professional opinion. I will absolutely recommend your service to everyone I know that needs help.

May 22, 2026
Rated 5 out of 5 stars

Second to none

I was mentally worn out after years of battling trying to get my finances in order and it was going no where. From the get go Joanne made me feel at ease and made the process easy. After a bad first interaction with another insolvency company Joanne made it her upmost to give me the help that I so desperately needed…. She delivered.
Within a few phone calls the paperwork was all done and a creditor meeting set and with all the help from the team and especially Joanne my IVA got accepted. A weight lifted off my shoulders. With everything set in place and with an affordable repayment I can now start looking towards the future. I can’t thank Joanne and the team enough.

May 22, 2026
Unprompted review

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