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UK Debt Expert Reviews 

3,396
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,345 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, empathy, and helpfulness, making them feel supported and understood. Many people highlight the exceptional customer service, noting that agents are knowledgeable, patient, and explain options clearly without pressure. The overall service is frequently described as outstanding, with reviewers appreciating the efficiency and ease of the process, which helps alleviate stress. However, some customers also noted issues with contact, specifically mentioning instances where staff were forceful or spoke too quickly, requiring information to be repeated.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their patience, understanding, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents for their patience, understanding,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of staff.... See more

User experience

Customers consistently note positive experiences with user experience, often feeling relaxed and supported... See more

Customer communications

Consumers find contact to be ambiguous, with many initially dreading making the call or finding it daunting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can finally breathe a sigh of relief! After months of sleepless nights, scrimping pennies, asking friends and family to borrow money, avoiding calls and dreading the postman, I can finally see a li... See more

Company replied

Rated 5 out of 5 stars

Michal the agent was experienced, knowledgeable and extremely patient, all was discussed in a manner that we could understand and follow. Different options/solutions given to choose the one that... See more

Rated 5 out of 5 stars

Really grateful for all the help Paul gave me with consolidating my debts. He made the whole process much less stressful and was always helpful and easy to talk to. Even months later, he still replies... See more

Company replied

Rated 5 out of 5 stars

Very professional and supportive. Went through everything and helped with explaining all options. No pressure to decide what option best suited my situation. Knowing the there is someone there took th... See more


Company details

  1. Debt Relief Service
  2. Credit Counseling Service

About UK Debt Expert

Written by the company

Get help to deal with your debt

How much debt do you have?

Whether you’re falling behind on payments or struggling to get credit, our advisors can help you explore the right way forward.

We help those who:

  • Are falling behind on bills
  • Struggle to get credit
  • Can’t get a consolidation loan
  • Feel stuck making minimum payments
  • Want to stop creditor contact

About UK Debt Expert

Written by the company

When it comes to debt, you want to speak to an expert. Our advisors will take the time to understand your situation and guide you through the debt help process. We’ll explain the pros and cons of each option, including any risks, costs, and how your credit file may be affected, so you can make a fully informed decision about what’s right for you. At UK Debt Expert, we’ve supported thousands of people in exploring debt solutions tailored to their circumstances and we’re here to help you do the same.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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4.9

All reviews

(3,396)

2,146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Praise where it's due....

Rachel was very patient right from the start. I have mental health issues which were made worse by my debt worries so everything was done through WhatsApp as I wasn't confident over the phone.
It took most of the day and I can't thank her enough for never judging me and getting me the best way out to pay my creditors.

June 1, 2026
Rated 5 out of 5 stars

Thank you

Was patient and informative throughout and made a very distressing situation bearable by being understanding and non-judgemental. Thank you Chris, I cannot thank you enough

May 29, 2026
Rated 5 out of 5 stars

I was really nervous about taking the…

I was really nervous about taking the first step and getting help but Joanne my case manager couldn’t have put me any more at ease than she did. She listened and really cared about getting me the help I needed. She was through when explaining each step and I couldn’t have asked for a better person to take me through the initial scary bit, thanks Joanne you’re a true star. Anyone thinking of getting help, reach out to these guys. You won’t be disappointed and will feel like a weight has been lifted after.

Lauren

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Gary’s debt

Finally I got my debts sorted very easily and very quick My advisor Ailey was very understanding and not judgemental whatsoever

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I spoke with Allison. Initially via WhatsApp as I was anxious about speaking to someone on the phone and then we did have a telephone call.
Throughout our conversation Allison was patient and kind and showed great knowledge. She was extremely helpful and the process so far has been so easy and I just wish I had taken this step sooner!

May 28, 2026

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