I didn't know what you would charge me until after I had finished and my credit card showed the almost 300 Euros it cost for me and the same for my wife. Other online ETA costs just 26 Euros, but the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very difficult time submitting the passport and photos. I don't see why they won't accept a scan of a passport; it's as clear as technology can make it. I took many different photos of the pa... See more
Company replied
The online approach was great I did get 3 error messages that were not accurate I resubmitted everything exactly as input and was approved ( check you address input line to see where the STATE ge... See more
Company replied
It's quick but easy to follow but there is only one problem one needs to guess. My photo was not accepted, however I received info: "Hey, check ALL data you provided.' Couldn't you clearly state:... See more
Company replied
Company details
Written by the company
Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements. What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance. Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.
Contact info
United States
- uketaonline.net
3.2
Average
457 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They literally scammed us
They literally scammed us, i put in all of my info and creditcard details. Then i saw the outrageous amount of €600. I immediately closed the website and did NOT approve of the payment. 5 days later they took €600 from my credit card. They haven't provided any documents of the ETA and not even a single email. SCAMMERS!!
June 13, 2026
Unprompted review
Reply from UK ETA Online
Dear Talha,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail. You can also contact us via WhatsApp, and our dedicated support team will be happy to help you.
Kind regards,
UK ETA Online Support
Avoid this website!!!
Avoid this website!!!
I cancelled my application within one hour and requested a full refund after being charged 340 USD. The price was not sufficiently clear before payment. There will not show you the price at all , i found it onely from bank account. onely what I recieved that they will return money back in 5-7 business days. Six business days later, I am still waiting for my refund and have not even received a payment receipt.so don’t try to write, that you don’t have my information. You didnt send me anything!
Use the official UK Government website instead, eventough this looks like official. If I will not recieve money back tomorrow, i will inform authorithies
June 21, 2026
Unprompted review
Reply from UK ETA Online
Dear Ivana,
Thank you for your review. We sincerely apologize for any confusion regarding the additional fee.
The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We can see in our system that we contacted you several times to complete your application, but we did not receive a response, so we were unable to finalize the process.
We strive to provide clear information at every step. As we have checked records in our system we can see the application is already cancelled as per your request, we have refunded your order which will reflect back to your account within few days as per banks processing time. Please don’t hesitate to contact us directly if you would like further assistance.
Kind regards,
UK ETA Online Support
Speedy service and not hard even for me…
Speedy service and not hard even for me who is not terribly good with technology !!
June 28, 2026
Reply from UK ETA Online
Dear Rob,
Thank you so much for taking the time to leave such a thoughtful review. We truly appreciate your kind words and are delighted to hear that you found our service both speedy and easy to use. Knowing that the process was straightforward and user-friendly, even for someone who doesn't consider themselves particularly confident with technology, is especially rewarding for our team.
Our goal is to make every step as simple, efficient, and stress-free as possible while providing prompt and reliable support. Feedback like yours lets us know we're achieving that goal and motivates us to continue improving our service.
Thank you once again for your trust and support. It was a pleasure assisting you, and we look forward to helping you again whenever you need us. Wishing you all the very best!
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Ernani,
Thank you so much for your wonderful review! We're delighted to hear that you found our service easy and quick. Providing a smooth, efficient, and hassle-free experience is one of our top priorities, so it's great to know we were able to meet your expectations.
Your positive feedback means a great deal to our team and encourages us to continue delivering the highest level of service to all our customers. We truly appreciate you taking the time to share your experience.
Thank you for choosing us. We look forward to serving you again in the future and ensuring every experience is just as easy, quick, and satisfying!
Kind regards,
UK ETA Online Support
I was having some trouble getting the photos uploaded
I was having some trouble getting the right photos uploaded and Andy Lockett really helped me out
June 27, 2026
Reply from UK ETA Online
Dear Mike,
Thank you so much for taking the time to leave such a kind review! We're delighted to hear that one of our team members was able to help you with uploading your photos. We understand that technical issues can sometimes be frustrating, so we're pleased we could make the process easier and ensure everything was uploaded successfully.
Your feedback means a great deal to us, and we're proud to know our team provided the support you needed. Delivering friendly, reliable assistance is something we strive for every day, and it's wonderful to hear that your experience reflected that.
Thank you again for your support and your recommendation. If you ever need any further assistance, please don't hesitate to get in touch—we're always happy to help!
Kind regards,
UK ETA Online Support
High service fees, not clearly visible - do not recommend!
Advertised the UK ETA fee was to be 20 GBP, but charged my credit card with 163.98 USD! The note about the service fee was not well visible and I wrongly assumed this was a government website. I did not receive any e-mail confirmation on whether the ETA was confirmed. Please re-imburse me either with the full 163.89 USD, or minus the 20 GBP if already issued.
June 22, 2026
Unprompted review
Reply from UK ETA Online
Dear Michaela,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously;
However, we cannot locate a record under the details provided. You might have used some other website as the details you mentioned in your review do not match with ours. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
Misleading
Er staat dat een ETA $20,- kost. Ga je naar het afrekenen dan wordt er ineens meer dan USD 300 gevraagd! Dat is gewoonweg frauderen. Let op dat je niet op betalen klikt.
The website states that the ETA costs US$20, but when you proceed to payment, the total suddenly jumps to over US$300. This is highly misleading and appears to be fraudulent. Be careful and do not click the payment button.
June 26, 2026
Unprompted review
Reply from UK ETA Online
Dear Steffie,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our service includes several value-added features in addition to the core ETA service, which is why an additional charge applies. We take all concerns seriously; The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
However, we’re unable to locate any record of an interaction or registration under the listed details. If this was a genuine experience, we would truly welcome the opportunity to make it right. Please reach out to us directly so we can assist you further.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Iago,
Thank you for taking the time to share your positive feedback.
We are delighted to hear that you found the process easy and straightforward. Providing a seamless and hassle-free experience is our priority, and it is rewarding to know that we met your expectations.
Your kind words are greatly appreciated and serve as motivation for our team to continue delivering excellent service. We truly value your support and look forward to assisting you again in the future.
Thank you once again for your feedback.
Kind regards,
UK ETA Online Support
ETA Document Submission Mistake
During the submission of the necessary documents I made a mistake. So, I had to ask customer service to help me resolve the issue. They did it right away, helping me with the correction, in order for tmy family to travel hassle free to Great Britain.
May 6, 2026
Reply from UK ETA Online
Dear George,
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind feedback and are delighted to hear that our customer service team was able to quickly assist you after you encountered an issue during your ETA document submission.
We understand that mistakes can happen during the application process, and we're glad our team was able to promptly correct the error so your family's travel plans to Great Britain could continue without any unnecessary stress or delays. Providing timely, reliable, and hassle-free support is always our top priority, and it's wonderful to know we were able to meet your expectations.
Your satisfaction means a great deal to us, and your review motivates us to continue delivering excellent service to every traveler. Thank you once again for choosing us to assist with your ETA application. We wish you and your family a fantastic trip to Great Britain, filled with wonderful memories. We look forward to serving you again for your future travel needs!
Kind Regards,
UK ETA Online Support
Insane fees scam travellers.
They ask for 20GBP and add +100GBP in fees without properly informing you in the process. Great for scamming travellers.
Do not get your ETA's from them.
Update:
I got 50% back after having a chat with their customer service but they wouldn't refund down to the original amount displayed: 20GBP (in my case 40GBP since I needed two ETA's). I still couldn't choose anything other than "Rush" or "Super Rush" when applying.
June 24, 2026
Unprompted review
Reply from UK ETA Online
Dear Louise,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail. You can share your details via WhatsApp or through our contact form, and our support team will be happy to help.
Kind regards,
UK ETA Online Support
My curiosity peaked when I had been…
My curiosity peaked when I had been asked for 20 GBP + 100+ GBP for additional services, so looked for official gov.uk app where I paid those 20 GBP and receive result almost immediately.
Parasitic web. Their fake reviews are a joke.
June 24, 2026
Unprompted review
Reply from UK ETA Online
Dear Jan,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our service includes several value-added features in addition to the core ETA service, which is why an additional charge applies. We take all concerns seriously;
However, we’re unable to locate any record of an interaction or registration under the listed details. If this was a genuine experience, we would truly welcome the opportunity to make it right. Please reach out to us directly so we can assist you further.
Kind regards,
UK ETA Online Support
Transaction was easy and fast.
June 21, 2026
Reply from UK ETA Online
Dear Gladys,
Thank you for your wonderful review!
We're delighted to hear that you found the transaction easy and fast. Providing a smooth, secure, and efficient ETA application process is our top priority, and it's great to know we met your expectations.
Our team works hard to make the application process as simple as possible while offering dedicated support throughout every step. We truly appreciate your trust in our service and are grateful that you chose us to assist with your ETA application.
Thank you once again for your kind feedback. We look forward to assisting you with any future travel needs. Wishing you safe travels and a wonderful trip!
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Ansgar,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail. You can share your details via WhatsApp or through our contact form, and our support team will be happy to help.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Ana,
Thank you for your positive feedback!
We're pleased to hear that you found the registration process easy and straightforward. We work hard to make every step as simple, convenient, and user-friendly as possible, so it's wonderful to know that your experience met those expectations.
Your feedback is greatly appreciated and motivates us to continue improving our services. Thank you for choosing us, and we look forward to supporting you throughout your journey with us.
Kind regards,
UK ETA Online Support
Easy to understand
June 21, 2026
Reply from UK ETA Online
Dear KIKU,
Thank you for your wonderful feedback!
We're delighted to hear that you found everything easy to understand. Our goal is to provide clear, simple, and effective guidance so that every customer has a smooth and positive experience. Knowing that our efforts made things easier for you is truly rewarding.
We appreciate you taking the time to share your experience. Your feedback encourages us to continue delivering clear communication and high-quality service. We look forward to assisting you again in the future.
Thank you for your support!
Kind regards,
UK ETA Online Support
It was quick and understandable
June 19, 2026
Reply from UK ETA Online
Dear Marta,
Thank you for your wonderful feedback! We are truly glad to know that you found the experience quick, clear, and easy to understand. Our goal is always to make every interaction simple, effective, and enjoyable by providing the right information in the most convenient way.
Your appreciation means a lot to us and inspires our team to continue delivering a seamless and valuable experience. We sincerely appreciate your trust and support, and we look forward to serving you again with the same commitment and excellence.
Kind regards,
UK ETA Online Support
Fast service!
June 19, 2026
Reply from UK ETA Online
Dear Ayrton,
Thank you for your positive feedback! We're thrilled to hear that you found our service fast and efficient. Providing a quick, reliable, and hassle-free ETA application experience is one of our top priorities, and it's rewarding to know that we were able to meet your expectations.
Our team is dedicated to simplifying the process and ensuring that applicants receive the support and guidance they need every step of the way. Reviews like yours encourage us to continue delivering excellent service and maintaining the high standards our customers deserve.
Thank you for choosing our service. We truly appreciate your trust and look forward to assisting you with your future travel needs.
Kind Regards,
UK ETA Online Support
Fast and without any complications
June 18, 2026
Reply from UK ETA Online
Dear Marko,
Thank you for taking the time to share your feedback. We're delighted to hear that your experience with our service was fast and without any complications. Our goal is to make the application process as simple, efficient, and stress-free as possible, so it's wonderful to know that we were able to meet your expectations.
We understand how important a smooth and timely travel authorization process is, and our team is committed to providing clear guidance and reliable support every step of the way. Your positive review motivates us to continue delivering the high level of service our customers deserve.
Thank you for choosing our service. We truly appreciate your trust and look forward to assisting you again with any future travel authorization needs.
Kind Regards,
UK ETA Online Support
Easy to understand and quick to…
Easy to understand and quick to complete. But it's still strange to need a permission for visiting European fellows.
June 18, 2026
Reply from UK ETA Online
Dear Wolfgang,
Thank you for your feedback. We're glad to hear that you found the process easy to understand and quick to complete.
We understand your thoughts regarding the permission requirement for visiting European countries. These travel authorizations are part of broader security and border management measures designed to make travel safer and more efficient for both visitors and participating countries.
We appreciate you taking the time to share your experience, and we're pleased that the application process itself was straightforward and convenient. We wish you a smooth and enjoyable journey.
Kind Regards,
UK ETA Online Support
Careful this is a fraud
Careful this is a fraud.
Firstly, this website pretends to be official government website, which is not.
Secondly, it doesnt disclose the fees which are actually due. The website informs you that the fee for such ETA is 20 GBP and then they charged us without warning 680 USD.
Lastly, they never delivered. They comment everywhere, that the payment is for premium services. The truth is, that we haven't heard back from them at all. So even this "service" has not been delivered.
Avoid at all cost.
June 15, 2026
Unprompted review
Reply from UK ETA Online
Dear Matt,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our service includes several value-added features in addition to the core ETA service, which is why an additional charge applies. We take all concerns seriously;
However, we’re unable to locate any record of an interaction or registration under the listed details. If this was a genuine experience, we would truly welcome the opportunity to make it right. Please reach out to us directly so we can assist you further.
Kind regards,
UK ETA Online Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.