I didn't know what you would charge me until after I had finished and my credit card showed the almost 300 Euros it cost for me and the same for my wife. Other online ETA costs just 26 Euros, but the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a very difficult time submitting the passport and photos. I don't see why they won't accept a scan of a passport; it's as clear as technology can make it. I took many different photos of the pa... See more
Company replied
The online approach was great I did get 3 error messages that were not accurate I resubmitted everything exactly as input and was approved ( check you address input line to see where the STATE ge... See more
Company replied
It's quick but easy to follow but there is only one problem one needs to guess. My photo was not accepted, however I received info: "Hey, check ALL data you provided.' Couldn't you clearly state:... See more
Company replied
Company details
Written by the company
Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements. What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance. Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.
Contact info
United States
- uketaonline.net
3.2
Average
458 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Careful this is a fraud
Careful this is a fraud.
Firstly, this website pretends to be official government website, which is not.
Secondly, it doesnt disclose the fees which are actually due. The website informs you that the fee for such ETA is 20 GBP and then they charged us without warning 680 USD.
Lastly, they never delivered. They comment everywhere, that the payment is for premium services. The truth is, that we haven't heard back from them at all. So even this "service" has not been delivered.
Avoid at all cost.
June 15, 2026
Unprompted review
Reply from UK ETA Online
Dear Matt,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Our service includes several value-added features in addition to the core ETA service, which is why an additional charge applies. We take all concerns seriously;
However, we’re unable to locate any record of an interaction or registration under the listed details. If this was a genuine experience, we would truly welcome the opportunity to make it right. Please reach out to us directly so we can assist you further.
Kind regards,
UK ETA Online Support
Easy to use
Easy to use.
The only issue was uploading the passport.
The rest of the process is easy
June 15, 2026
Reply from UK ETA Online
Dear Adolfo,
Thank you for taking the time to share your experience with us.
We are delighted to know that you found the application process easy and user-friendly. Creating a smooth and seamless experience for our customers is always our goal, and it is rewarding to hear that the process met your expectations.
We also appreciate your feedback regarding the passport upload step. Your insights are invaluable and help us identify opportunities to further enhance our platform and improve the overall customer journey.
Thank you once again for your feedback and for choosing our service. We truly value your support and look forward to assisting you with an even better experience in the future.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear MIGUEL,
Thank you for your kind review! We’re thrilled to hear that you found our team very friendly. Creating a welcoming, comfortable, and positive experience for every guest is one of our top priorities, so it’s wonderful to know that our efforts made a positive impression on you. Your feedback is greatly appreciated and serves as a great encouragement to our team. We look forward to serving you again and providing another excellent experience in the future!
Kind Regards,
UK ETA Online Support
They charged me over 300 euros without…
They charged me over 300 euros without warning, even though I declined the transaction on my bank app. As of now, I don't even know if I will get a refund.
Update: I got the refund, so I'll update my review to 2*. I still think it's overpriced and dodgy
June 12, 2026
Unprompted review
Reply from UK ETA Online
Dear Charles,
We are sorry you had this experience with our service. We do mention that we provide several value-added services in addition to the core ETA service which is the reason there is an additional charge. We take all reviews seriously and always want to address customer concerns.
However, we have no record of any interaction or registration with this individual listed. If this was a genuine experience, we’d love to make things right—please reach out to us directly.
Kind regards,
UK ETA Online Support
SCAM
SCAM-You fill in infromation and get info you only have to pay 20 pounds before you start. At payment checkout no information about pricing until you filled in your card information. To suddenly see they charge you 147 euro's. Even when I cancelled mid payment they still took my money. Tomorrow will visit the bank and probably the police station.
June 14, 2026
Unprompted review
Reply from UK ETA Online
Dear rogiers,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously;
However, we cannot locate a record under the details provided. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Joévin,
We’re sorry if there was any confusion regarding our services. In addition to the standard ETA, we provide several value-added services, which is reflected in the additional fee. The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We can see in our system that your application was successfully approved. Our team continuously monitored and reviewed your submission to ensure a smooth and timely process from start to finish. Also as per your request we have already refunded the full refund.
If you still have any queries reach out to our support team, we’ll be happy to review your case.
Kind regards,
UK ETA Online Support
Easy process with immediate results
June 12, 2026
Reply from UK ETA Online
Dear Spyros,
Thank you for your wonderful review! We're delighted to hear that you found the process easy and received immediate results. Our goal is to make every step simple, quick, and hassle-free while delivering the best possible outcome for our customers.
It's great to know that your experience reflected the level of service we strive to provide every day. Feedback like yours motivates our team to continue delivering efficient solutions and exceptional customer care.
We truly appreciate your support and the time you took to share your experience. Thank you for choosing us—we look forward to helping you again in the future!
Kind regards,
UK ETA Online Support
It makes you think is the official
It makes you think is the official portal and asks for the official fee (20 pounds).
For surprise, when you continue it goes to your payment portal before showing you the extra fee they add. Even when I rejected in my payment portal they still holded the amount.
I requested a refund and they indicated they will refund in 5-7 days. I will update the stars and Reddit accordingly with the result if positive (I get refunded). Otherwise proceed legally.
Ticket 12422
June 11, 2026
Unprompted review
Reply from UK ETA Online
Dear RG,
We appreciate you bringing this to our attention. Customer satisfaction is extremely important to us. At the moment, we are unable to find a recent transaction under your name. If you could share your order number or more information about your experience, we would be happy to look into this right away. You can share your details via WhatsApp or through our contact form, and our support team will be happy to help.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Szymon,
We are sorry you had this experience with our service. We do mention that we provide several value-added services in addition to the core ETA service which is the reason there is an additional charge. The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We’re pleased to confirm that your application was successfully approved. Our team continuously monitored and reviewed your submission to ensure a smooth and timely process from start to finish. If you still have any question or queries please reach out to our support team, we’ll be happy to review your case and help you out.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Denise,
Thank you for your review and for taking the time to share your feedback.
We are pleased to hear that the additional information provided was helpful in supporting the processing of your request. We understand how important clear communication and timely updates are, and we always aim to ensure our customers have the information they need throughout the process.
Your comments are greatly appreciated and will be shared with the team. We are committed to providing a helpful, transparent, and efficient service experience, and it is encouraging to know that our efforts made a positive difference.
Thank you again for your kind words and for choosing our service. We look forward to assisting you again in the future should you require any further support.
Kind Regards,
UK ETA Online Support
Fast response
June 4, 2026
Reply from UK ETA Online
Dear Rinat,
Thank you for your review and for highlighting our fast response time.
We understand that receiving prompt assistance is important, and we are delighted to hear that our team was able to respond quickly to your needs. Providing timely, efficient, and reliable service is one of our key priorities, and feedback like yours reassures us that we are meeting those expectations.
We truly appreciate you taking the time to share your experience. Your support motivates us to continue delivering a high standard of service to all our customers.
Thank you once again, and we look forward to assisting you in the future.
Kind Regards,
UK ETA Online Support
Total scam
Total scam. They advertise with the standard fee of 20 pounds per person but the actually price 125 pounds for a transaction which only takes 5 minutes in total! I contacted them through their website and no response.
May 28, 2026
Unprompted review
Reply from UK ETA Online
Dear Martin,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously;
However, we cannot locate a record under the details provided. You might have used some other website as the details you mentioned in your review do not match with ours. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
Just got scammed by this company
Just got scammed by this company, they only displayed GBP 20 plus service fee without clear indicationof the real service fee, and i got charged 160 USD.
Only use the official UK website, this company is a complete scam!!!
May 31, 2026
Unprompted review
Reply from UK ETA Online
Dear Ashweena,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously;
However, we cannot locate a record under the details provided. You might have used some other website as the details you mentioned in your review do not match with ours. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
very good customer orientation
it was late evening on Satterday and you managed the GOV for us.
May 30, 2026
Reply from UK ETA Online
Dear Jochen,
Thank you so much for your wonderful feedback.
We are delighted that we could assist you, especially on a late Saturday evening when you needed urgent support. Our team understands how important travel documents are, and we always do our best to help our customers as quickly as possible. Knowing that our efforts made a difference to your travel plans means a lot to us.
Thank you for your trust and support. We wish you a fantastic trip and look forward to assisting you again whenever you need us.
Kind regards,
UK ETA Online Support
fast process
Hello,
instructions are written well and clearly,
whole process went fast,
Thank you
Best regards
Sanja L.
May 30, 2026
Reply from UK ETA Online
Dear Sanja,
Thank you for your kind review.
We are pleased to hear that you found the instructions clear and easy to follow, and that the application process was quick and straightforward. Our goal is to make the experience as simple and efficient as possible for every traveler.
We truly appreciate your feedback and your trust in our service. Thank you for choosing us, and we wish you safe and enjoyable travels.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Othmane,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that you were impressed with our express delivery service and that your order reached you within just 20–30 minutes, even though the expected time was under 1 hour.
Our team works hard to ensure every order is processed quickly, packed carefully, and delivered as fast as possible without compromising on quality and service.
We sincerely appreciate your support and kind words. It was a pleasure serving you, and we look forward to delivering another great experience for you again very soon!
Kind regards,
UK ETA Online Support
Èasy to order
May 29, 2026
Reply from UK ETA Online
Dear geert,
Thank you for your wonderful feedback! We’re delighted to hear that you found the ordering process easy and convenient. We always aim to make the entire experience simple, smooth, and user-friendly so our customers can place their orders quickly without any hassle.
From browsing products to checkout and delivery, our goal is to provide a seamless experience at every step. Your appreciation encourages our team to continue improving and delivering the best possible service to all our customers.
Thank you once again for your support. We truly value your trust and look forward to serving you again soon!
Kind regards,
UK ETA Online Support
Scam
Scam! Overpriced fee (150USD), very unclear. no application number. Visa never arrived.
May 28, 2026
Unprompted review
Reply from UK ETA Online
Dear Jlf,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously;
However, we cannot locate a record under the details provided. You might have used some other website as the details you mentioned in your review do not match with ours. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
The service was great and my questions…
The service was great and my questions were answered quickly and my issues sorted
May 28, 2026
Reply from UK ETA Online
Dear Leonardo,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a great experience with our service and that your questions were answered quickly. Providing prompt support and ensuring our customers’ issues are resolved efficiently is always our top priority.
We truly appreciate you taking the time to share your experience, and we look forward to assisting you again whenever you need us.
Kind Regards,
UK ETA Online Support
Till now my money not back yet 6 emails…
Till now my money not back yet 6 emails without any benefits it's fraud agency really
April 30, 2026
Unprompted review
Reply from UK ETA Online
Dear Yasmina,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously;
However, we cannot locate a record under the details provided. You might have used some other website as the details you mentioned in your review do not match with ours. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
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