Uklandregister Reviews 251

Once I had signed in and created a new password it was easy to setup and amend my properties. Good service.

After holding on for 58mins, I finally got to speak with someone. Your representative was helpful and courteous to deal with, however he was to provide a telephone number in the subsequent email sent but unfortunately the number was not provided.

Friendly, polite and helpful member of staff made it an easy experience. Did everything for us.

Andy the gentleman helping me was really helpful and patient and gave me all the information I needed to resolve my problem

The lovely man I spoke to was so helpful. His customer service was 10/10 and I used to work in customer service for several years.

All other services should be as good as this. Fabulous a delight to talk to.

Thankyou

Andy was really helpful and explained everything putting my mind at rest

I wanted to monitor a property but it’s listed as unavailable as the database postal address doesn’t match.

I also wanted to monitor a property in Scotland but now realise that the service only covers England and Wales.

When registering for the service was sent an email containing both username and password. This is very bad practice for IT security. The password can be changed at first login, however passwords should not be sent by email along with usernames.

Good information was given.
Listened to my queries and resolved both during my call.

The website is clear in terms of knowing how to proceed and, contacts are acknowledged before a definitive answer is given

The address unrecognised. Title No. had to be found to register. Took longer than necessary. My daughter's address was not even found.

This was a straightforward process and one feels it is an important security measure.

Straightforward registration process. Quick response, very informative. Great service.

Why, why does it have to be so difficult to access protection for my own property?

UKLandRegister is set up to look like the official Land Registry website - but it is not. You are paying for a service which is free from the official UKLR website.
When I realised my error in registering, I couldn't cancel my credit card payment immediately. So I sent an email to the company using the information clearly provided on the website. The company has a 14-day cooling-off period. I was hopeful of a response from the company concerning cancellation and a refund.
When I heard nothing after 14 days, I disputed the charge with my credit card provider and obtained an immediate refund.

Fabulous service. Very efficient. Everything explained clearly and expertly. Really pleased :)

The gentleman was extremely helpful, it was so nice to get clear information to complete our change of title.
If there were 10 stars he would have got 10.
Tina Dorn

Very helpful and understanding. Always putting the customer first. Mr Harris is a credit to your team.