Uklandregister Reviews 252

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional demeanor. Many highlight the outstanding customer service, noting that representatives are efficient, clear in their explanations, and go above and beyond to assist with inquiries. The overall service is frequently described as excellent, with people appreciating the ease and effectiveness of their interactions. However, some people were dissatisfied with the website, finding it confusing or misleading, particularly regarding the distinction between the company's service and official government resources. A few other people also felt that the initial waiting times to speak with someone were long, and some raised concerns about the security of receiving usernames and passwords via email.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and helpful service,... See more

Website

Reviewers mention ambiguous feedback about the website. Some customers found the website easy to navigate and... See more

User experience

Customers express satisfaction with their user experience. Many highlight the clarity and conciseness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more

Rated 4 out of 5 stars

The information held was sent within 2 minutes of the request. Unfortunately it was not to the level of detail required for the re mortgage. Andy was great and it was not his fault that the informat... See more

Rated 4 out of 5 stars

The man who answered the phone.. made up for the hour & a half wait. He couldnt have done more!! answered every question clearly. very impressed ( he deserves a pay rise)

Rated 5 out of 5 stars

Harris was very patient and so helpful. He was determined to make sure I had the information I wanted despite me not having all the details to hand. Thank you Harris.


4.2

Great

TrustScore 4 out of 5

252 reviews

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1-star

Replied to 20% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Just brilliant!

Well, we were shocked! We expected the phone to ring for ages! We got through on the phone almost straight away. Andy then called us back. He clearly understood what our problem was, which was fairly complicated, and resolved it smoothly. He kept in touch on What’s App and then when we got a really quick application number, Samantha then sorted expediting the matter for us. This matter has been so stressful for us and we expected a complete farce to be honest. But the Land Registry staff are amazing! Thank you!!!!! Incredibly grateful!

February 25, 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

The person i spoke to was amazing so…

The person i spoke to was amazing so helpful and understanding and gave me really good advice and provided exceptional customer service more than 5 star i would rate this person 10 stars for his exceptional outstanding customer service skills and his amazing help thank you

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Exceeded expectations.

Clear, listened very well. Constructive and understood, questioned to clarify detail.
Extremely impressed. Very grateful for time and advise. Exceeded expectations.
Thank you, Andy.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to register for Property Alert…

Easy to register for Property Alert after hearing on Radio 4 that it is easier for fraudsters to re-register homes that do not have a mortgage. The alert service will inform me if any searches are carried out on my property.

February 11, 2026
Unprompted review
Rated 4 out of 5 stars

Andy was very helpful

Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that so for him alone I am happy to leave a good review

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very helpful operator named Andy who went above and beyond to answer my questions. Thank you.

January 30, 2026
Unprompted review
Rated 4 out of 5 stars

Information required for re mortgage

The information held was sent within 2 minutes of the request.
Unfortunately it was not to the level of detail required for the re mortgage.
Andy was great and it was not his fault that the information was not adequate. He orovided what I asked for

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful.

We were transferred to the correct department within moments. We spoke to a very helpful person, who pointed us in the right direction and gave us useful information.

January 19, 2026
Unprompted review

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