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Uklandregister Reviews 252

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TrustScore 4 out of 5

4.2

Consultant
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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional demeanor. Many highlight the outstanding customer service, noting that representatives are efficient, clear in their explanations, and go above and beyond to assist with inquiries. The overall service is frequently described as excellent, with people appreciating the ease and effectiveness of their interactions. However, some people were dissatisfied with the website, finding it confusing or misleading, particularly regarding the distinction between the company's service and official government resources. A few other people also felt that the initial waiting times to speak with someone were long, and some raised concerns about the security of receiving usernames and passwords via email.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and helpful service,... See more

Website

Reviewers mention ambiguous feedback about the website. Some customers found the website easy to navigate and... See more

User experience

Customers express satisfaction with their user experience. Many highlight the clarity and conciseness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more

Rated 4 out of 5 stars

The information held was sent within 2 minutes of the request. Unfortunately it was not to the level of detail required for the re mortgage. Andy was great and it was not his fault that the informat... See more

Rated 4 out of 5 stars

The man who answered the phone.. made up for the hour & a half wait. He couldnt have done more!! answered every question clearly. very impressed ( he deserves a pay rise)

Rated 5 out of 5 stars

Harris was very patient and so helpful. He was determined to make sure I had the information I wanted despite me not having all the details to hand. Thank you Harris.

Company details

  1. Consultant

Contact info

4.2

Great

TrustScore 4 out of 5

252 reviews

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1-star

Replied to 20% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

AVOID !! Not official HM Land Registry

AVOID !!
Totally misleading. Pretending to be official HM Land Registry. Charged £60+ for documents that would have cost less than half that amount from .gov.uk site.
Lesson learned.
Avoid.

June 20, 2025
Unprompted review
Uklandregister logo

Reply from Uklandregister

Hi,

Many thanks for your feedback.

We take reviews seriously, but in this case, there is no record of you placing an order with us. The highest amount we charge for any document is £24.95, so the figure you’ve mentioned does not relate to our services.

Before leaving such a negative review, we strongly recommend checking your confirmation emails and ensuring you applied through our official website. If you had contacted us first, we could have clarified this immediately. Please reach out to our customer support team so we can confirm your details and assist you — we’re always happy to help and ensure every customer has a positive experience with us.

Admin Team
Property Deeds
+44 333 335 7098

Rated 5 out of 5 stars

Awaiting TR1

I was supported well, I needed assistance to get my TR1 urgently and this was done by the staff who expedited my application and I received it within the timescale thanks

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Farah

Farah. Made such a difference to our experience in a positive way, could have not managed without her.

Thank you Farah

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful

Helpful, efficient and uncomplicated advice. Followed by swift action as requested.

March 13, 2024
Unprompted review
Rated 4 out of 5 stars

I wanted to actually speak to someone…

I wanted to actually speak to someone and not do evrything on line, so originally I was kept waiting for my call to be answered for 25 minutes before I spoke to someone, then the lady who I did speak to Farah, was very efficient, clear and understandable as to what I needed to do, even though I do think £83.00 is very extortionate for having to change a name (as I have got married) to register on the title plan.

March 4, 2024
Unprompted review

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