Uklandregister Reviews 255

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional demeanor. Many highlight the outstanding customer service, noting that representatives are efficient, clear in their explanations, and go above and beyond to assist with inquiries. The overall service is frequently described as excellent, with people appreciating the ease and effectiveness of their interactions. However, some people were dissatisfied with the website, finding it confusing or misleading, particularly regarding the distinction between the company's service and official government resources. A few other people also felt that the initial waiting times to speak with someone were long, and some raised concerns about the security of receiving usernames and passwords via email.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent and helpful service,... See more

Website

Reviewers mention ambiguous feedback about the website. Some customers found the website easy to navigate and... See more

User experience

Customers express satisfaction with their user experience. Many highlight the clarity and conciseness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall our experience was not great with land registry very stressful and time consuming online so I would have said 1 star . However then Andy answered one call and helped us tremendously after that... See more

Rated 4 out of 5 stars

The information held was sent within 2 minutes of the request. Unfortunately it was not to the level of detail required for the re mortgage. Andy was great and it was not his fault that the informat... See more

Rated 4 out of 5 stars

The man who answered the phone.. made up for the hour & a half wait. He couldnt have done more!! answered every question clearly. very impressed ( he deserves a pay rise)

Rated 5 out of 5 stars

Harris was very patient and so helpful. He was determined to make sure I had the information I wanted despite me not having all the details to hand. Thank you Harris.


4.3

Excellent

TrustScore 4.5 out of 5

255 reviews

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Replied to 20% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Natalie

Natalie could have not been more helpful pleasant and charming. the whole experience was made so much easier.

October 3, 2022
Unprompted review
Rated 5 out of 5 stars

Well done

Well. Called up to gat help in receiving my fathers deeds and plans of the farm , from the first moment I hit through to Natasha I hope that’s her name dad put me at ease helped and hot all sorted , I actually got of off the phone and said to myself what a great service I’ve just recieved she was so professional hervtrlrpjone msnner was excellent keep up the good work

June 29, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing and quick service......

I emailed the UKlandregister this afternoon. I had my documents emailed to me less than an hour later! Amazing service and attention to detail. Excellent job Natasha.

May 31, 2022
Unprompted review
Rated 4 out of 5 stars

Good Service

The service I received was, as ever with LR, extremely prompt and very efficient. Unfortunately, the document I was seeking was not available on line, so I was given an alternative document, a copy of which I already had in my possession. Sadly, I was still charged for the full price, but this is probably down to an inflexible system, and not an individual. JSM

April 19, 2022
Unprompted review
Rated 5 out of 5 stars

I would just like to thank you very…

I would just like to thank you very much for your help today The person I spoke with was so kind and helpful in answering my concerns And I would not estate in recommending this service to anyone Again manny thanks Mr R Corr

November 23, 2021
Unprompted review
Rated 1 out of 5 stars

THIS IS A PRIVATE COMPANY THAT ADDS…

THIS IS A PRIVATE COMPANY THAT ADDS THEIR OWN FEES ON TOP OF THE £3 CHARGED BY THE GOVERNMENT. THEIR WEBSITE IS MISLEADING. THEY STATE COST IS £3 BUT IN SMALL PRINT THEY STATE THEY WILL ADD A HIGHER FIGURE IF SUCCESSFUL!! Go straight to the proper government website where you can purchase what you need for £3.

November 18, 2021
Unprompted review
Rated 1 out of 5 stars

Total rip off

Total rip off. I ordered a title plan and saw a price of £3, however I missed the additional £78 charge in small print. £81 for a single page that should only cost £3.00 is beyond outrageous. Do not use unless you have money to waste.

November 11, 2021
Unprompted review
Rated 1 out of 5 stars

Total waste of time and money!!!

I emailed them the plan i had and asked them if there was an up to date or revised one that effected my boundary and clearly should them my boundary on my email. They phone me and said there was a revised plan and it would cost £30+ to purchase so i did. The changes were on the perimeter of the housing estate and not my property boundary, I complained and got nowhere with them, in the complaint procedure they admitted they cant actually view the plan i purchased until I'd actually purchased it so how do they know it effected my boundary!!! Total waste of time and money!!!

November 1, 2021
Unprompted review

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