Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more
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Review summary
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Reviews shaping this summary
My initial review was negative because I appeared to have received the wrong medication. However UKMeds have now explained that what I received is the same as what I ordered. They have spent time to r... See more
UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more
Company replied
Company details
- Online Pharmacy
- Drug Store
- Medical Clinic
- Online Prescription Medication Vendor
- Pharmacy
- Weight Loss Service
Information provided by various external sources
Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!
Contact info
Unit 3, Castlebridge Office Village, NG7 1TN, Nottingham, United Kingdom
- 0115 9070050
- help@ukmeds.co.uk
- ukmeds.co.uk
3.5
Average
16K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 67% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order delivered in a few days
Order delivered in a few days. Have used uk meds for a few months now and really pleased with order. Product ordered really worked for me and results as expected. Will definitely use company again.
April 24, 2026
Unprompted review
Not recommended
Used for a few years. Was OK. Now customer service is now terrible. Not Recommended!
May 1, 2026
Unprompted review
Never received the order
Didn't receive the delivery. Apparently delivered to the wrong address, I reported this to the company and 3 days later they have not responded.
May 23, 2026
Unprompted review
Reply from UK Meds
Hello Alan,
I sincerely apologise regarding this issue.
I can see that the customer service team has been in contact with you. Please check your emails for the latest updates.
Please also note that our team was unavailable during the bank holiday weekend, which has unfortunately caused some delays. I’m very sorry for the inconvenience caused.
You had one job……
Their subscription service is not fit for purpose. Dispatched my cardiac drug the day I was due to run out but sent it to a completely wrong address. No phone. No live chat. Eventually reissued a new supply but then took five days to arrive. Left me a week with no cardiac drugs - no response to complaints. Used to be a good company but has completely fallen flat now. Avoid!!
May 19, 2026
Unprompted review
Reply from UK Meds
Hello Nicholas,
I sincerely apologise regarding this issue.
I have checked the notes on your account, and I can see that the matter has now been resolved by the Head of Customer Service, including compensation in relation to the overall delays experienced.
We have also asked the technical team to review this matter further internally.
The service and support is very easy to…
The service and support is very easy to use. It is so convenient to get my prescriptions also sent home 002566488. Excellent service
May 22, 2026
Unprompted review
Impossible to get a hold of yet charge you
Impossible to get a hold of, im trying to cancel a subscription and it's showing paused, and I can't touch it. Yet ive been charged and they are sending out more meds I DO NOT NEED ATM. I should be able to cancel this.
May 20, 2026
Unprompted review
Reply from UK Meds
Hello,
I’m very sorry to hear about this.
Unfortunately, I am unable to locate your account based on the name provided, and no reference number has been confirmed.
Please feel free to reply with your account name or a previous order number, and I will be happy to assist you further.
Hassle free supplier.
Ordering and delivery timely and hassle free. Competitive pricing. Now my go to supplier.
May 20, 2026
Unprompted review
Order number #002564756
Order number #002564756
I ordered from UK MEDS for next day delivery with DPD and I am still waiting 5 days later. DPD saying they missed me on two occasions. Have email UK MEDS about this and was told to keep looking at my tracking now to see its going back to UK MEDS emailed them aging but no reply
May 14, 2026
Unprompted review
Reply from UK Meds
Hello Paul,
I’m sorry to hear about this.
From checking our records, I can see that our team has been in contact with you and arranged a free resend after the original parcel delivery attempts were missed a few times.
Once your replacement order has been processed and dispatched, you will be informed by email.
Please check your emails for further updates.
Excellent!
Excellent, speedy and professional, as always. UKMEDS inspires justifiable confidence in its products and services.
May 12, 2026
Unprompted review
Product sent to wrong address
Product sent to wrong address. Wrong town !!
May 1, 2026
Unprompted review
Reply from UK Meds
Hello Chris,
I’m sorry to hear about this.
From checking the notes on your account, I can see that we have contacted you. However, as we did not receive a response, we are unable to issue a replacement order at this stage, as we still require a form to be signed and your address to be confirmed.
Please check your emails, and we will be more than happy to assist you further once we receive the requested information.
Quick and easy to order
Quick and easy to order. A great self assessment process to identify need and suitability. Order approved and delivered really quickly. Such a useful service for people like me who work away and can’t get to local doctors. Perfect!
May 13, 2026
Unprompted review
Good prices and quick delivery as…
Good prices and quick delivery as always.
April 30, 2026
Unprompted review
The patch had came off twice in one…
The patch had came off twice in one week at slipped off and I am not happy i pay for my order
May 3, 2026
Unprompted review
Reply from UK Meds
Hello,
I’m sorry to hear about this.
I’d be happy to look into this further for you. Please could you confirm your order number, or alternatively contact our support team for further assistance at:
help@ukmeds.co.uk
Rubbish business that wasted my time
Rubbish business that wasted my time. Chased multiple times for my order after I had expected to be delivered and to ultimately be told they don’t have my item in stock… customer service is terrible. Can’t call them as they don’t accept calls. The Online chat facility doesn’t work on their website and they don’t respond to emails. Avoid doing business with this company.
May 8, 2026
Unprompted review
Reply from UK Meds
Hello Ray,
I’m very sorry to hear about your experience and the frustration caused.
Please could you confirm your full name and any relevant order details so I can look into this matter further for you.
We are always here to help and will do our best to assist and resolve any issues as quickly as possible.
As usual UK Meds were outstanding
As usual UK Meds were outstanding, an easy straightforward online consultation process with fair pricing & fast tracked delivery...... highly recommend
May 1, 2026
Unprompted review
If your honest nothing is a problem…
If your honest nothing is a problem they are good i have always had such good service and got wat i asked for and it arrives quicker than expected.
April 30, 2026
Unprompted review
Parcel never arrived
Parcel never arrived
No reply no response very poor service
May 2, 2026
Unprompted review
Reply from UK Meds
Hello Wayne,
I’m sorry to hear about the delays.
I have looked into your account and can see that Yodel currently has your parcel. According to your tracking information, they require some additional details from you regarding your address. Our customer service team has also contacted you about this.
Please check your emails and get in touch with Yodel as soon as possible.
We have also contacted Yodel directly to help resolve this issue.
I’m very sorry for the inconvenience caused. Please continue to monitor your tracking details, as once the parcel has been handed over for delivery, Yodel will provide all further updates.
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