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UK Meds Reviews 15,504

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TrustScore 3.5 out of 5

3.5

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Considering 707 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick and efficient service, finding the ordering process easy and the self-assessment helpful for identifying their needs. Reviewers often highlight the fast delivery of their orders, with some receiving their medication the very next day, and value the convenience of getting prescriptions sent directly to their homes. This service is particularly useful for those who cannot easily access local doctors or pharmacies, providing a great option for treatment. However, a significant number of people were dissatisfied with the company's contact and support. Customers report difficulties reaching the company, with contact forms not working and emails often going unanswered, leading to frustration when trying to resolve issues like missing items or incorrect orders. There are also concerns about delivery delays, especially when couriers change, and some customers received products that did not match what they ordered or had short expiration dates, with little support from the company.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing frustration over... See more

Order

Customers had ambiguous experiences with order, with some reviewers expressing satisfaction with the... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers reporting excellent, speedy, and... See more

Product

People report ambiguous experiences with product, with some expressing disappointment, particularly regarding... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting a complete lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more

Company replied

Rated 4 out of 5 stars

My initial review was negative because I appeared to have received the wrong medication. However UKMeds have now explained that what I received is the same as what I ordered. They have spent time to r... See more

Rated 3 out of 5 stars

UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more

Company replied

Company details

  1. Online Pharmacy
  2. Drug Store
  3. Medical Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. Weight Loss Service

Information provided by various external sources

Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!

Contact info

3.5

Average

TrustScore 3.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Ordered 1st april still dispensing…

Ordered 1st april still dispensing email customer services have had no response over a week just to get my weight loss injection pen

April 1, 2026
Unprompted review
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Reply from UK Meds

Hello Gemma,

I’m very sorry to hear about the delays. I can see that your order was placed after the next-day service cut-off ahead of the Easter holiday.

As advised on the website last week, orders placed before 31st March at 2:30pm qualified for next-day delivery, while those placed after this time/date were scheduled for dispatch following the bank holiday period.

Our pharmacy team was closed for a few days and returned on Tuesday 7th April. From checking your account, the order has been processed, and marked as delivered.

Thank you,
UK Meds team

Rated 4 out of 5 stars

Upgrade to initial review.

My initial review was negative because I appeared to have received the wrong medication. However UKMeds have now explained that what I received is the same as what I ordered. They have spent time to resolve the matter to my satisfaction.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

My order has been shown as dispensing…

My order has been shown as dispensing for a week. Only way to contact you is via email! What's going on? 002545199

March 31, 2026
Unprompted review
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Reply from UK Meds

Hello Melanie,

I’m very sorry to hear about the delays.

Please review my first reply to your other review left.

Rated 1 out of 5 stars

Short changed

Delivery was prompt but only half what I paid for, I immediately messaged along with a photo of the box they sent but four days on and no response.
Won’t use them again 😡

April 1, 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Robert,

From checking our records, our customer service team emailed you on 1st April at 12:31pm. We can see that the email was opened, but we did not receive a reply with the requested images regarding the missed medication.

As part of our process, we require these images before we can take the matter further.

Please check your emails and send the requested information so we can assist you as soon as possible.

Rated 1 out of 5 stars

Not customer driven.

The subscription on my account has been updating for over a week now. I tried to change the date, then it cancelled? So, I tried to order my medication as a one-off, but I couldn`t because I have an outstanding subscription for it!!!!
I couldn`t find an email address, or telephone number to contact them; just an online chat, which requires an order number to move forward, then it says, `will reply within 48 hours`
Not very customer driven. Please improve.

April 1, 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Vic,

I’m sorry to hear about this.

Our contact details are available on our website, apologies if this was missed.We confirmed online our customer service team was unavailable from Friday 3rd and returned today, Tuesday 7th.

Based on the details provided, I’m unable to locate your account. To help us assist you more quickly, please provide a previous order number so we can find your account and support you with your query.

Now that our team is back, please feel free to contact us again, or reply here with your order number and we’ll be happy to help.

Rated 1 out of 5 stars

UK Meds promise "next day delivery"

UK Meds promise "next day delivery", and charges close to £10.00 for the privilege.

I decided to pay for it, as I am suffering from an infection and needed the medication delivered as quickly as possible.

Unfortunately, despite the highest price I've paid for a DPD delivery to date, at 4 pm today, DPD hasn't even received the package, and will now deliver it only tomorrow.

Thanks, UK Meds for ensuring I will suffer for an additional 24 hours, and for letting my infection grow stronger.

I expect a full refund, including the medication, after this debacle.

March 30, 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Tiago,

I’m very sorry to hear about the overall delays.

From checking your account details, your order was reviewed after the collection time on the 30th and was marked as dispatched yesterday. DPD will keep you updated regarding your delivery time slot shortly.

As advised on our website, the review process can take between 24–72 hours, and our service is not guaranteed within a specific timeframe.

Please check your emails, our customer service team has contacted you.

I’m very sorry for any inconvenience caused.

Rated 2 out of 5 stars

Ordered three items and paid extra for…

Ordered three items and paid extra for next day delivery. Only one item arrived the following day, one item could not be supplied and the third arrived four days later. Not a great experience.

March 23, 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello,

I’m sorry to hear about this.

Could you please confirm your order number so we can look into this further for you? Alternatively, you can contact our customer service team directly via email at help@ukmeds.co.uk.

We’ll be happy to assist you.

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