UK Meds Reviews 15,498

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 707 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick and efficient service, finding the ordering process easy and the self-assessment helpful for identifying their needs. Reviewers often highlight the fast delivery of their orders, with some receiving their medication the very next day, and value the convenience of getting prescriptions sent directly to their homes. This service is particularly useful for those who cannot easily access local doctors or pharmacies, providing a great option for treatment. However, a significant number of people were dissatisfied with the company's contact and support. Customers report difficulties reaching the company, with contact forms not working and emails often going unanswered, leading to frustration when trying to resolve issues like missing items or incorrect orders. There are also concerns about delivery delays, especially when couriers change, and some customers received products that did not match what they ordered or had short expiration dates, with little support from the company.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing frustration over... See more

Order

Customers had ambiguous experiences with order, with some reviewers expressing satisfaction with the... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers reporting excellent, speedy, and... See more

Product

People report ambiguous experiences with product, with some expressing disappointment, particularly regarding... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting a complete lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more

Company replied

Rated 4 out of 5 stars

My initial review was negative because I appeared to have received the wrong medication. However UKMeds have now explained that what I received is the same as what I ordered. They have spent time to r... See more

Rated 3 out of 5 stars

UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more

Company replied


Company details

  1. Online Pharmacy
  2. Drug Store
  3. Medical Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. Weight Loss Service

Information provided by various external sources

Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!


Contact info

3.4

Average

TrustScore 3.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 67% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Order great. Useless delivery

Order process; great. Speed of dispatch; great. Courier ; useless. Delivered to the wrong address again!

March 3, 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Matthew,

I’m sorry to hear about this.

Please contact our customer service team with your order details so we can look into this further for you.

Our email address is help@ukmeds.co.uk

Rated 1 out of 5 stars

Have not yet received my order.

March 6, 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Jeffrey,

I’m very sorry to hear about the delay with your Yodel delivery.

I can see that your order was placed on Sunday 1st March and was dispatched from the pharmacy on Monday 2nd March. Yodel attempted delivery twice but advised that the deliveries were missed.

They are now due to attempt delivery again today. Please ensure you keep an eye on your tracking details for any updates.

If you have any concerns, please feel free to contact our customer service team. We have not received any emails regarding delays with your order so far, but we are happy to assist if you need further help.

Rated 5 out of 5 stars

OK,OK

The service was excellent, and the medicine was delivered to my door promptly. Thank you!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Having used this company now on several…

Having used this company now on several occasions, I can thoroughly recommend to anyone that needs an online service that supplies certain medications, to use this site.
It’s a very easy to use website & the personnel they employ are very helpful & courteous ✅

February 24, 2026
Unprompted review

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