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UK Meds Reviews 15,498

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TrustScore 3.5 out of 5

3.4

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Considering 707 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick and efficient service, finding the ordering process easy and the self-assessment helpful for identifying their needs. Reviewers often highlight the fast delivery of their orders, with some receiving their medication the very next day, and value the convenience of getting prescriptions sent directly to their homes. This service is particularly useful for those who cannot easily access local doctors or pharmacies, providing a great option for treatment. However, a significant number of people were dissatisfied with the company's contact and support. Customers report difficulties reaching the company, with contact forms not working and emails often going unanswered, leading to frustration when trying to resolve issues like missing items or incorrect orders. There are also concerns about delivery delays, especially when couriers change, and some customers received products that did not match what they ordered or had short expiration dates, with little support from the company.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing frustration over... See more

Order

Customers had ambiguous experiences with order, with some reviewers expressing satisfaction with the... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers reporting excellent, speedy, and... See more

Product

People report ambiguous experiences with product, with some expressing disappointment, particularly regarding... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting a complete lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more

Company replied

Rated 4 out of 5 stars

My initial review was negative because I appeared to have received the wrong medication. However UKMeds have now explained that what I received is the same as what I ordered. They have spent time to r... See more

Rated 3 out of 5 stars

UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more

Company replied

Company details

  1. Online Pharmacy
  2. Drug Store
  3. Medical Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. Weight Loss Service

Information provided by various external sources

Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!

Contact info

3.4

Average

TrustScore 3.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 67% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Having used this company now on several…

Having used this company now on several occasions, I can thoroughly recommend to anyone that needs an online service that supplies certain medications, to use this site.
It’s a very easy to use website & the personnel they employ are very helpful & courteous ✅

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Easy directions

It was easy to navigate site,and directed you if you went wrong ,felt relieved all is checked by professional just an expense but if you can't get out of the house then it's the only way thanks

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Item still not delivered 9 days on.

Item still not delivered 9 days on.

February 8, 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Charles,

Im sorry to hear about the delays, with Yodel.

UK Meds processed and dispatched the order within the time frame confirmed. I have checked the tracking details, and Yodel has marked your parcel as out for delivery today.

They have confirmed online that the previous delays were due to issues at the depot.

Please check your emails, as our customer service team has provided you with an update. If you have any further concerns, please feel free to contact us on 0115 907 0050.

Rated 5 out of 5 stars

Excellent Service.

Have been using UK meds for a number of years. Extremely satisfied with the service that I have received. The product represents excellent value for money and delivery has been first class. Communication with UK meds has been excellent. I highly recommend UK meds.

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Stole money twice

Stole money twice. Completely ignored emails. £70 now gone.

February 11, 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Maz,

UK Meds does not take or “steal” funds from customers.

Unfortunately, I am unable to locate your details on our system. Could you please confirm your order number or the full name registered on your account so that I can investigate this further for you?

Alternatively, please feel free to call us on 0115 907 0050 and ask for Ashley. I will be happy to assist you directly.

Rated 5 out of 5 stars

Excellent Service

I have some heart issues. When ordering my meds from UK Meds they were very quick to ensure that the meds I ordered would not impact on my condition. UK Meds also sent a letter to my GP Surgery, copied to me, to advise them of what I had ordered.
The meds arrived in a few days.
Excellent service with an emphasis on safety. I would use again.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

fast delivery!

it was a very fast delivery! i ordered the night before, and it came in the evening of the next day. ordering was an easy process as well!

February 5, 2026
Unprompted review

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