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UK Meds Reviews 15,498

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TrustScore 3.5 out of 5

3.4

Online Pharmacy
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Review summary

Created with AI, based on recent reviews

Considering 707 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick and efficient service, finding the ordering process easy and the self-assessment helpful for identifying their needs. Reviewers often highlight the fast delivery of their orders, with some receiving their medication the very next day, and value the convenience of getting prescriptions sent directly to their homes. This service is particularly useful for those who cannot easily access local doctors or pharmacies, providing a great option for treatment. However, a significant number of people were dissatisfied with the company's contact and support. Customers report difficulties reaching the company, with contact forms not working and emails often going unanswered, leading to frustration when trying to resolve issues like missing items or incorrect orders. There are also concerns about delivery delays, especially when couriers change, and some customers received products that did not match what they ordered or had short expiration dates, with little support from the company.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers expressing frustration over... See more

Order

Customers had ambiguous experiences with order, with some reviewers expressing satisfaction with the... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers reporting excellent, speedy, and... See more

Product

People report ambiguous experiences with product, with some expressing disappointment, particularly regarding... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting a complete lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Service is quick and efficient, but unfortunately you have just sent and charged me for a year's worth of blood pressure medicine which I was not aware I had ordered. Would certainly like to cancel an... See more

Company replied

Rated 4 out of 5 stars

My initial review was negative because I appeared to have received the wrong medication. However UKMeds have now explained that what I received is the same as what I ordered. They have spent time to r... See more

Rated 3 out of 5 stars

UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more

Company replied

Company details

  1. Online Pharmacy
  2. Drug Store
  3. Medical Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. Weight Loss Service

Information provided by various external sources

Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!

Contact info

3.4

Average

TrustScore 3.5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 67% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Wouldn't use again

Wouldn't use again.
Order sent to wrong address so returned to them. They made me pay again for shipping. Which I did. Its been over a month since I ordered in the first place. They're not claiming they havent received it back from the post office yet, but it says at the bottom of the screenshot that its been received. They tried to crop it out but only cropped half!

This was an urgent order. Ive never had such bad customer service from a company

January 20, 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Caitlin,

I’m sorry to hear about this.

Please note that all personal details must be correct before an order can be processed. If a resend or refund has been offered, we do require the first parcel to be returned to the pharmacy team before this can be completed, as this is part of our standard process.

Feel free to confirm your order number or full name and we will be happy to look into this further with our Customer Service Manager team.

Rated 1 out of 5 stars

Order number 002517170

Order number 002517170
Item never arrived, lost by Yodel and customer service never responded.

January 27, 2026
Unprompted review
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Reply from UK Meds

Hello Chris,

I’m very sorry to hear about this.

After checking your account details, I can confirm that the order was processed by the pharmacy and has been delayed with Yodel since last week.

Our customer service team has been in contact with them regarding this issue. Please check your emails for the latest updates.

Rated 5 out of 5 stars

Customer service is great

My order did go a bit wrong, but i had no problems contacting someone and it soon got sorted.
I will definitely be using them again.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I had a subscription with UK meds. When I moved house, I changed my default delivery address and marked it for all future orders. However, UK Meds continued to send it to my old address, which I cannot access. When I contacted them, they would not support a refund even though it was their error, not mine.

January 26, 2026
Unprompted review
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Reply from UK Meds

Hello Jen,

I’m sorry to hear about this.

Once the service is reopened online, any subscription orders will automatically default to the original address used on the account.

Please note that it is the customer’s responsibility to ensure all personal details are correct and up to date before an order is issued.

For subscription services, you are notified 7 days before the order is processed, with all order details confirmed, including the shipping address. I’m sorry if this notification email was missed.

If you have moved house or need to update any details, we state online to, please contact our team and we will be happy to look into this for you.

At the moment, I’m unable to locate your account using your name alone. Please give us a call so we can assist you further:

0115 907 0050

Rated 1 out of 5 stars

Paid extra for 24hr delivery - dispatched days later and no apology or even response to emails

These jokers had me pay extra for 24 hour delivery then didn’t even dispatch it for two days. When I contacted them they tried to blame royal mail - but from the tracking you can see the item wasn’t even dispatched when they emailed me back. They have since ignored all emails I sent them about it as I needed the item urgently - hence why I paid extra for the 24hr delivery option. If they cannot provide the 24hr delivery then they should not offer it. Really terrible service, will never buy from them again. Can’t believe I paid £5 for special delivery due to really needing the item urgently, for them to let me down, and not even to have the grace to apologise (let alone refund me for the priority delivery I never got). Rude to simply ignore all emails, rude to blame Royal Mail for their own clear failure to dispatch. It’s been a few weeks now and they have continued to ignore all emails. Avoid this company at all costs!

January 9, 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Holly,

I’m currently unable to locate your account using your name alone. Please give us a call so we can assist you further.

Please also note that we have not used Royal Mail for over six months, so we kindly ask that you double-check the company name associated with the delivery.

You can reach us on 0115 907 0050, and we’ll be happy to look into this for you.

Rated 1 out of 5 stars

Do not use

Do not use, there contact form on their website does not work and they never answer the phone or call you back after you pressed *

Hopeless

January 16, 2026
Unprompted review

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