Ordered on line very straight forward, l was advised my order was ready for collection after 2 days. Found the workshop and showroom easily . My order was wrapped ready for me the guys were very hel... See more
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Review summary
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I can’t recommend UK Stairparts Ltd highly enough. Great service from start to finish. We purchased oak treads to modernise our 1920’s staircase. We are delighted, absolutely beautiful product.
Received the handrails within the time scale given when I ordered. What made it better was when I contacted them and said that because I had removed the old handrails for decorating and my wife was st... See more
Great supplier of top quality products. Had a query that was sorted instantly - no hassle at all. Postage is really quick and quite reasonably priced too. Products are really well packaged when... See more
Company details
Information provided by various external sources
UK Stair Parts provide the very best in quality stair parts, stair handrails, stair spindles and all other staircase components, suitable for all staircases whether modern, traditional, residential or commercial.
Contact info
Honywood Road, SS14 3ED, Basildon, United Kingdom
- ukstairparts.co.uk
4.9
Excellent
1K reviews
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Lovely oak stair handrails
Our experience was very good. They assured us that the stair handrails were going to be the right length. They were. The quality of the wood was excellent. They phoned us with an arrival time and everything arrived in perfect condition and perfect timing. Highly recommend the product and the service.
March 16, 2026
Great service from start to finish
Great service from start to finish, things I wasn't sure about quickly explained delivery was quick and I had a call the day before with expected time of arrival and the driver was spot on and very friendly for 7 30 in the morning.
All said I was more than pleased with the service and will definitely be using again on another job I have coming along in a few weeks
March 16, 2026
Items arrived today as they said it…
Items arrived today as they said it would , good communication to ask if I needed the handrails cut to length, packaging was outstanding and the product was to a high standard, would highly recommend this company.
March 20, 2026
Unprompted review
Great personal touch and attention to…
Great personal touch and attention to detail as always.
February 25, 2026
Used UK Stairparts Ltd a few times now…
Used UK Stairparts Ltd a few times now and they’ve been fantastic!
Ordered a number of different items and they’ve always been spot on.
They’re always on hand to offer advise and a quick turn around which is great when running a small business.
February 22, 2026
Very reasonable prices and very helpful…
Very reasonable prices and very helpful
and quick responses to questions about my order. Would highly recommend. Looking at ordering more for my renovation project.
February 22, 2026
Great customer service
I ordered the wrong stair part but only realized that after it had arrived. I got in touch with the company and was able to return the item and get a refund without any fuss. David was very helpful and I couldn't be more pleased.
February 13, 2026
Reply from UK Stairparts Ltd
Hi,
We do accept refunds.
There are only a couple of reasons why we would not accept a return.
Can i have some more details please, as without a name or order number, I cannot look into for you.
Regards
David Chapman.
Excellent quality banister
Excellent quality banister, delivery quick and ordering simple
January 19, 2026
Impressed
The item arrived in good time, was very well packaged and excellent quality. I'm very impressed.
February 10, 2026
Excellent quality and great finish.
Excellent quality and great finish.
Well packed and good lead time.
Good communication and support.
February 3, 2026
Fantastic quality product
Fantastic quality product. Super helpful regarding delivery queries
February 2, 2026
Quality.
I have made orders multiple times over the years and have always been very happy with the quality of product and service.
January 20, 2026
As I wanted. Simple. Quality goods.
Straight forward ordering with good communication. Good quality product.
January 13, 2026
Great company
Great company, always at the end of the phone if you have a question, quality of products are top notch, highly recommend.
January 13, 2026
Very helpful regarding an enquiry about…
Very helpful regarding an enquiry about delivery. Parts arrived well packaged, and in good order.
January 13, 2026
Great service
Great service! Very easy to order. Communication from
Mark and Darren was spot and responses to all emails was really quick! Highly recommend.
January 13, 2026
Stair spindle
From order to completion informed by your company and courrier postage free and mine was a very small order well done
January 11, 2026
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