let down by another supplier. ordred this, paid extra for speedy delivery and hey presto it arrived as described and got me out of a hole !!!.
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Delivered promptly and on time. Quality of products is good and no issues with anything. Ordering was easy and prices very reasonable for the quality received.
Ordered on line very straight forward, l was advised my order was ready for collection after 2 days. Found the workshop and showroom easily . My order was wrapped ready for me the guys were very hel... See more
Great supplier of top quality products. Had a query that was sorted instantly - no hassle at all. Postage is really quick and quite reasonably priced too. Products are really well packaged when... See more
Company details
Information provided by various external sources
UK Stair Parts provide the very best in quality stair parts, stair handrails, stair spindles and all other staircase components, suitable for all staircases whether modern, traditional, residential or commercial.
Contact info
Honywood Road, SS14 3ED, Basildon, United Kingdom
- ukstairparts.co.uk
4.9
Excellent
1K reviews
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5 stairs all the way
Found this company while searching internet, like the fact a British company and their prices compared to other retailers. The products I ordered turned up really quickly and the quality is outstanding. Honestly I cannot fault them from order to delivery. First class.
February 8, 2025
Simply the best.
The team at UK Stairparts went above and beyond to supply me with the timber I needed for a balustrade at short notice. Even staying open an extra 5 minutes after closing time on the weekend, to receive me, after I was caught up in traffic. And then, even re-opening to recut the timber after it would not fit in my hired van.
Special thanks to David Chapman who made this possible, as I was running to a deadline and would not have made it in time, but for his understanding. Thank you David! (and team).
February 8, 2025
Click & collect without hiccups
Ordering online and collecting was easy. All I've got to do is fit it.
February 7, 2025
Mopstick handrail
A company that has someone on the other end of the phone when you need them. Quality product.
February 7, 2025
Placed two orders online a few weeks…
Placed two orders online a few weeks apart. Delivery dreadful took time off work to wait in after they said it would arrive and it did not. This happened on both occasions. Very disappointing complained but they seem to think it was not there problem and blamed the courier they were using. Second time I complained I requested my delivery fee of 30.00 to be refunded and they have not done so. Not impressed with the service driver quite rude.
January 28, 2025
Reply from UK Stairparts Ltd
Hi Alison,
Apologies for the delay to your order.
We all agree, that there is nothing worse than waiting in for parcels that do not arrive and as a company, we are always looking to improve our service and that of the couriers that we employ.
It is totally untrue that we did not think it was our problem, we apologised to you on many occasions and like all good companies, we tried to explain to you the reasons why the delay had occurred.
We called you and sent many emails with scans attached and explanations from the couriers, this was so that you had the maximum amount of information, and also to show you that we were taking your issue seriously and making every effort to get it resolved as quickly as possible.
We have used many couriers over the years, none of which are perfect, but we have settled on the two couriers, which over a long period of time, have been the most reliable.
As explained, it seems that there is a particular problem at your local depot.
It is just a shame that, on this occasion, the high quality of the goods and the fact that they were despatched by us within the timeframe given, has been overshadowed by the fact that the courier delayed the delivery.
Once again, apologies for any inconvenience caused.
Thank you for the Order.
Much appreciated.
Kind regards
David Chapman.
First class service and an exceptional…
First class service and an exceptional product.
I will post finished pics of our bespoke work, UK Stairparts are a massive part of our award winning projects!
January 21, 2025
Great but I would have like a discount…
Great but I would have like a discount for ordering £700+ . It could have been free shipping for example.
January 17, 2025
Reply from UK Stairparts Ltd
Hi Arnaud, Thank you for the order and feedback.
I am glad that you like the great quality products and service provided.
As discussed before you placed your order, we give every customer the same great quality and price.
Much appreciated.
Regards
David Chapman.
Great value and quality.
I've been searching around for a good quality stair hand rail to supplement my existing stair handrail. I saw good reviews of this company so spoke with them prior to my order. They were very helpful and I placed my order. I was a little worried about whether it would survive in the hand of the couriers. It arrived on schedule - extremely well packaged - and more importantly, undamaged. Thank you.
January 23, 2025
Unprompted review
Excellent online service
Excellent online service!
Quality products packaged well and arrivedfast! Thank you
January 7, 2025
Absolute go to for stair parts
Absolutely fantastic quality, easy to order and great customer service
January 21, 2025
Unprompted review
Good quality apart from the screws
Arrived quickly and apart from the screws provided was of good quality and package was well packed to protect the wood. The supplied screws however were quite weak and the heads broke easily so I had to use my own screws
January 6, 2025
Good products
Good products, a quick response to some queries and then quick shipment.
December 28, 2024
Great company and products.
Easy to order parts required on the website and they soon phoned to say ready to collect. Products are very good quality and a reasonable cost. Would highly recommend this company.
December 16, 2024
recommended
December 14, 2024
Great serviced and once stained and…
Great serviced and once stained and varnished the mahogany handrail looks great. Thank you so much for getting this order to us in time for the older folks use for Xmas it really was appreciated. X
December 11, 2024
Very good indeed
The kit we ordered came on time, the wood was well wrapped up and was exactly as described and the man who delivered was happy to put it in the garage for meI also the person I spoke to when I gave them the order was very polite I will certainly use them again if needed
Thankyou
December 10, 2024
Excellent quality and prompt service,
December 5, 2024
Quality product and a fast delivery as…
Quality product and a fast delivery as usual.
December 3, 2024
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