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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were let down by their experience overall. Customers frequently report an overwhelming number of adverts, often repeating, which severely interrupts their viewing. Many find the service unwatchable due to these constant interruptions, with some experiencing multiple ad breaks before any program content. Reviewers also face numerous technical problems, including programs skipping, freezing, failing to load, or crashing, making it difficult to watch shows from start to finish. However, some customers also noted that the platform offers good content and a wide selection of shows, with some enjoying specific series. Despite this, the overall experience is largely negative, leading many to abandon the service.

What people talk about most

Marketing

Customers consistently note negative experiences with marketing, primarily due to the overwhelming number and... See more

User experience

Consumers find the user experience to be largely negative, describing it as "pointless" and "unwatchable" due... See more

Application

Reviewers express significant dissatisfaction with the app, citing frequent crashing and instability, often... See more

Product

Clients share negative opinions on the product, with many reviewers expressing dissatisfaction with the... See more

Service

Customers had negative experiences with service, with many expressing significant dissatisfaction,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

As well as feeling irritated myself, trying to binge watch Hypothetical, whilst at least 10 times a show it skips a few seconds so you miss punchlines and key parts, the talent involved must be rippin... See more

Rated 1 out of 5 stars

More adverts than programmes! Also, keeps jumping on all devices - not just in our house but friends too. Other streaming platforms don't do this. Internet speed is really good so not this that's c... See more

Rated 1 out of 5 stars

Trying to watch Masterchef Australia. Occasionally it works but usually a message comes up saying “Oops this is embarrassing” and the programme won’t load. At other times it plays the adverts ok but t... See more

Rated 1 out of 5 stars

It's a shocker. Agree with all the other one star reviews. Very slow to load; frequently just "sticks" and says "refresh," which virtually never works; sometimes jumps back to the beginning withou... See more


Company details

  1. Software Company
  2. Web Hosting Company

Information provided by various external sources

UKTV is a British multi-channel broadcaster, jointly owned by BBC Studios and Discovery, Inc.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

354 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(354)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Watch adverts with 0 interruptions

Watch adverts with 0 interruptions, episode starts, buffers 14 seconds in before getting an error, refresh, watch adverts again, rinse and repeat, funny how adverts work perfectly 🫠

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

Two many adverts

Awful platform with far too many adverts and no option to subscribe so you don’t have to put up with them. Looking at the other reviews it’s pretty pointless having all these adverts when people won’t use the platform because of them. One of my favourite programmes was moved to it from ITVX (which does offer a subscription for those who want it) so I bought it on DVD instead!

September 27, 2025
Unprompted review
Rated 1 out of 5 stars

worst pre built site ive seen

worst pre built site ive seen its profit over people luckily i dont pay

it keeps stopping and doesn't load

videos wont start while on another tab

videos keeps saying oops this is embarrassing well it is for you

don't pay for this service im a developer and its wrong wat there doing put ur services right legally ppl can get there money back

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Way too many ads

Put too many ads in shows you get 4 at start of the show and then get 10-12 ads during show it's annoying, it wasn't that bad before maybe 4-7 ads, but now I no longer want to use the service.
Also putting 2 lots of 10+ ads in a 30-35 minute show is just overkill.
Would completely avoid if your a potential new user

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience for the last 9 years

We’ve been streaming UKTV for over 9 years now and it’s been absolutely great. They offer a huge range of international channels to choose from so it’s never boring and all the terrestrials are there from UK. There are very occasional glitches caused by hacking but who doesn’t have the odd problem with technology from time to time? If you have concerns you can email someone (rare to speak to an actual person these days!) and they guide you to the solution. I recommend them without hesitation - a brilliant way to view British television from abroad legally.

September 13, 2025
Unprompted review
Rated 1 out of 5 stars

Unwatchable

Unwatchable, just ad after ad after ad, what's the actual point, it's not really a service for programme's at all, absolute tosh

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

Impossible to watch

You get a few minutes of programme and then you either get loads of adverts 9 or 10 sometimes but the worst is it stops and gives you an error code with the promise of reloading but it never goes back to where you were and it crashed out again

September 5, 2025
Unprompted review
Rated 1 out of 5 stars

Decided to abandon this rubbish

Decided to abandon this rubbish. It’s ad, after ad, after annoying ads which go on for ages, sometimes 9 then programme plays for a few mins then guess what, more tedious ads. I’ll never watch this ever again the ads keep getting interrupted by the programmes.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Trying to watch Masterchef Australia

Trying to watch Masterchef Australia. Occasionally it works but usually a message comes up saying “Oops this is embarrassing” and the programme won’t load. At other times it plays the adverts ok but then the screen just goes white and nothing happens. On other occasions I get sound and no picture. Awful service.

August 28, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. Both app and website do not load programs. More than happy to load multiple ads perfectly fine at full quality, but then the program will conveniently never load and buffer like crazy. F them.

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

Can't give it minus stars or I would

Can't give it minus stars or I would! The amount of adverts is ridiculous. I get that you use them so the service is free but to be honest you might as well just watch 3 hrs of adverts non stop for all the good it is. You can't actually watch any damn show. It drops out or skips constantly. You can't resume from where you were when it drops or you go back onto the app. So again another 3 hours of adverts! I dont know who designed and made this app but they want sacking. Shoddy app. Don't waste your time using it. Rather use a direct competitor as at least you'll be able to actually watch something. Absolutely anything else is better than this piss poor time wasting app.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Subtitles have disappeared! MasterChef Australia

My mum is deaf. Bern enjoying series 17 MasterChef Australia but after episode 6 the subtitles have disappeared? Where have they gone? They usually show up at start of programme so you can toggle on and off but they option has disappeared! So I try to contact their help page. Fill in the form. Reply says sorry we have a technical issue so you can't even contact them about the problem! Doh!

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Shambolic tech

As well as feeling irritated myself, trying to binge watch Hypothetical, whilst at least 10 times a show it skips a few seconds so you miss punchlines and key parts, the talent involved must be ripping their hair out. Why did they bother if the snappy, witty improv is going to be ruined by shambolic tech? It's infuriating. The episode I'm on is quick fire questions where the guests are improvising responses, and it is just being utterly ruined by glitchy stoppages and skips. I actually haven't had to watch many ads at all, but wish I had just so I could actually enjoy the show when it's on.

August 1, 2025
Unprompted review
Rated 2 out of 5 stars

U & Drama - Good shows but 9 ads at one time some…

U and Drama review - Good shows but 9 ads at one time some being 28 secs and 20+ secs for others each time with more adds within 10 mins totally ruins the show. No matter how good the show selection is it sends you looking for alternative apps. Such a waste and missed opportunity

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

Worst channel ever for ads!!

This is the worst channel for ads.I just get frustrated and stop watching...12 ads together this morning and the time spent on each part in between ads is so short.Definitely not worth the effort!!

July 16, 2025
Unprompted review

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