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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were let down by their experience overall. Many customers found the viewing experience severely hampered by an excessive number of advertisements, often interrupting programs with long and frequent breaks. People frequently encountered technical issues with the app and streaming service, including programs skipping, freezing, or failing to load. Reviewers also reported frustrating instances where the service would jump to different episodes or require re-watching multiple ad breaks after pausing or attempting to resume content. However, some customers also noted that the platform offers good content with a wide selection of programs.

What people talk about most

Marketing

Consumers find marketing to be a significant source of frustration, primarily due to the excessive number and... See more

User experience

Customers had negative experiences with user experience, finding the app unwatchable due to constant, lengthy... See more

Application

Customers consistently note negative experiences with the app, describing it as very poor and frustrating due... See more

Product

Users describe negative interactions with the product, with many feeling that there are too many ads, making... See more

Service

Reviewers highlight negative aspects of service, with many expressing dissatisfaction with the streaming... See more

Reviews shaping this summary

Rated 1 out of 5 stars

As well as feeling irritated myself, trying to binge watch Hypothetical, whilst at least 10 times a show it skips a few seconds so you miss punchlines and key parts, the talent involved must be rippin... See more

Rated 1 out of 5 stars

More adverts than programmes! Also, keeps jumping on all devices - not just in our house but friends too. Other streaming platforms don't do this. Internet speed is really good so not this that's c... See more

Rated 1 out of 5 stars

Trying to watch Masterchef Australia. Occasionally it works but usually a message comes up saying “Oops this is embarrassing” and the programme won’t load. At other times it plays the adverts ok but t... See more

Rated 1 out of 5 stars

It's a shocker. Agree with all the other one star reviews. Very slow to load; frequently just "sticks" and says "refresh," which virtually never works; sometimes jumps back to the beginning withou... See more


Company details

  1. Software Company
  2. Web Hosting Company

Information provided by various external sources

UKTV is a British multi-channel broadcaster, jointly owned by BBC Studios and Discovery, Inc.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

355 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(355)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unable to accept cookies on UKTV.

Last night UKTV needed me to accept cookies. However the Panasonic TV would not accept commands from hand held device. Not O.K. or right move buttons. Same situation on th APP. via HOME button.
Checked on Imac: logged into account no problem: accepted cookies no problem.
Tried disconnecting TV. Same pathetic result.

May 29, 2024
Unprompted review
Rated 1 out of 5 stars

problem viewing episode 2 of a series

I was trying to watch episode 2 of a series the adverts came on and after the program did not start I could go back and the previous episode and that would show OK and the one after would play but all I saw for episode 2 was a blank screen, with a small blue screen showing all along the time line on the bottom. This has been going on for over a week. I tried using the contact connection that they gave and I still waiting for a reply.

May 19, 2024
Unprompted review
Rated 5 out of 5 stars

I've never ever on any of my devices…

I've never ever on any of my devices had trouble with uktv play. The issue I have is the adverts. There is a lot, compared to most other free services. But the sound quality and the content in my opinion makes up for the adverts. Great content. But it's free. So we should not complain about the adverts, with good content.

May 5, 2024
Unprompted review
Rated 3 out of 5 stars

Should be 4 or 5 but constant buffering…

Should be 4 or 5 but constant buffering means it’s 2/3 * purely for the content.
My VM downloads are 280mpbs, good latency and great viewing with all the other catch up apps.
Sorry UkTV+ but time you had someone take a look at your kit.

May 3, 2024
Unprompted review
Rated 1 out of 5 stars

Gave up trying to login on telly

Gave up trying to login on telly. Takes ages to type in email and password and then when I eventually clicked on ‘sign in’ both disappeared. So user unfriendly- have no inclination to try again

April 26, 2024
Unprompted review
Rated 1 out of 5 stars

Hey..UKTV..are you not ashamed of the…

Hey..UKTV..are you not ashamed of the abysmal product you try to host on tv or only interested in the Ad revenue...let me guess!!! If you were interested in product quality you would read these reviews and do something about the dross quality you churn out......luckily there are much better quality streaming channel than yours...goodbye...

April 13, 2024
Unprompted review
Rated 1 out of 5 stars

Rubbish …

What happened to the live channels on roku. The red updated play has removed live channels. I haven't got an aerial or dish, the app was the only was I could watch the channels live. Now u have taken that away from me. Can't be bothered with the ads to long and boring, I switch off befor the program begins.

April 12, 2024
Unprompted review
Rated 1 out of 5 stars

RUBBISH HELP…

Tried to register but just kept saying enter a different e-mail address . I havnt got a different e-mail address so what am i supposed to do as the help line is nil and void

April 9, 2024
Unprompted review
Rated 1 out of 5 stars

Waste of time

It's a shame UKTVplay is so bad because there is some great content on there. The functionality is just so dire. You endure endless adverts to find the programme/film doesn't play - you just get a a black screen. Particularly frustrating when only one or two episodes of a series will play. Have contacted UKTVPlay for technical support - of absolutely no use. All in all, don't waste your time. If I could give a minus rating I would

April 6, 2024
Unprompted review
Rated 1 out of 5 stars

Total Rubbish

Total Rubbish. Tried signing in loads of times, always says wrong password. Can’t get any help. Total rubbish, would not give it one star but sadly I have to give one.

April 3, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give the app minus infinity…

If I could give the app minus infinity stars I would. Worst app I've ever used. It crashes every 3 minutes on average and then demands that you waste your time watching adverts for the privilege of 3 more minutes. If I was an actor who had content owned by the app holders I would sue them immediately. Absolute garbage. Don't waste your time. This happens daily. But today was same as ever.

March 16, 2024
Unprompted review
Rated 1 out of 5 stars

Unusable app

Unable to access uktv for several weeks. Able to log in to home page and select channel then screen comes up with unable to access internet - check your connection. This is clearly incorrect as all other apps working perfectly.

March 16, 2024
Unprompted review
Rated 1 out of 5 stars

App functionality issues on LG TVs

There is a real issue with App functionality on our LG TVs. After mid programme ads the sound drops off. To get out back you have to come out of the programme (return) and resume. On resuming you have to look at a new set of ads and then the sound is ok until the next intra programme ads. Then the same thing happens again. So irritating I hate stopped watching.

March 4, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely laughable

Absolutely laughable! It doesn't keep a record of the programmes you've watched! You have to find the series you've started watching and then find your next episode yourself, as it just takes you to episode one all the time! Did a five year old develop this on demand service? Uninstalled!

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

Ad after ad after ad - then plays wrong programme

Just mini ad followed by logo, then ad, then logo over & over - then plays a Katherine Ryan programme I didn’t choose to watch. Closed app, tried again - eventually got what I wanted to watch up to first ad break - then back to ad/logo/ad/logo etc - then jumped back to this Katherine Ryan programme again! I cannot put into words how awful this app is.

February 26, 2024
Unprompted review
Rated 1 out of 5 stars

UKTV NON play

I signed up on 13/01/24 and worked great untill 02/02/24 when it no long streamed. I tried a different browser and got sound only on some programmes. A message came up on a small window that said "they" were making improvements. I sent a message to say the service wasn't working and had an email message from "Jon" asking for more info to which I replied. Now silence, like UKTV NONplay. Rgds Baz

February 7, 2024
Unprompted review
Rated 1 out of 5 stars

Player has been changed today.

Player has been changed in last 24hours. No longer tells you length of time for adverts - just how many and the time left on the one playing.

Can no longer find out number of days left available for any particular programme. That is utterly frustrating.

Cuts to the next programme before the end credits - in full screen there used to be a cancel button but that has gone. This is infuriating watching 'Last of the Summer Wine' where there is always a small piece of action after the credits.

A classic case of "If it ain't broke don't fix it". They have made every aspect worse.

February 5, 2024
Unprompted review

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