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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, most reviewers were let down by their experience overall. Many customers found the viewing experience severely hampered by an excessive number of advertisements, often interrupting programs with long and frequent breaks. People frequently encountered technical issues with the app and streaming service, including programs skipping, freezing, or failing to load. Reviewers also reported frustrating instances where the service would jump to different episodes or require re-watching multiple ad breaks after pausing or attempting to resume content. However, some customers also noted that the platform offers good content with a wide selection of programs.

What people talk about most

Marketing

Consumers find marketing to be a significant source of frustration, primarily due to the excessive number and... See more

User experience

Customers had negative experiences with user experience, finding the app unwatchable due to constant, lengthy... See more

Application

Customers consistently note negative experiences with the app, describing it as very poor and frustrating due... See more

Product

Users describe negative interactions with the product, with many feeling that there are too many ads, making... See more

Service

Reviewers highlight negative aspects of service, with many expressing dissatisfaction with the streaming... See more

Reviews shaping this summary

Rated 1 out of 5 stars

As well as feeling irritated myself, trying to binge watch Hypothetical, whilst at least 10 times a show it skips a few seconds so you miss punchlines and key parts, the talent involved must be rippin... See more

Rated 1 out of 5 stars

More adverts than programmes! Also, keeps jumping on all devices - not just in our house but friends too. Other streaming platforms don't do this. Internet speed is really good so not this that's c... See more

Rated 1 out of 5 stars

Trying to watch Masterchef Australia. Occasionally it works but usually a message comes up saying “Oops this is embarrassing” and the programme won’t load. At other times it plays the adverts ok but t... See more

Rated 1 out of 5 stars

It's a shocker. Agree with all the other one star reviews. Very slow to load; frequently just "sticks" and says "refresh," which virtually never works; sometimes jumps back to the beginning withou... See more


Company details

  1. Software Company
  2. Web Hosting Company

Information provided by various external sources

UKTV is a British multi-channel broadcaster, jointly owned by BBC Studios and Discovery, Inc.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

355 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(355)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Overwhelming amount of adverts

Overwhelming amount of adverts. Sometimes stops mid-scene (not an advert break) and to resume you then have to suffer loads more adverts. Note to advertisers: this does not make me buy anything. The opposite. I deliberately avoid stuff that you're trying to ram down my throat. Very poor.

January 12, 2024
Unprompted review
Rated 1 out of 5 stars

Completely useless

Completely useless - says am using an 'ad-blocker' when am not and won't play on android phone or pc Can access on my TV but when press play only a blank screen. I uninstalled this a couple of years ago due to its unreliability and thought I'd see if things had improved - actually worse! I have a 1Gb connection and this is the only app/service that fails. I'll just stick with my other streaming services.

January 29, 2024
Unprompted review
Rated 1 out of 5 stars

Awful awful awful app

Awful awful awful app, the gitchiest app I have ever had tge displeasure to use, freezes constantly, black screen, waste of time tried uninstalling and reinstalling.
Deffo not my WiFi at fault as all other apps on my tablet work just fine!

January 19, 2024
Unprompted review
Rated 1 out of 5 stars

Continually, continuing to 'Continue Watching!

There's occasionally a programme I'm interested in but, maybe I'm OCD, I hate that everything I've ever watched, even when I've watched it to the end of the credits, remains in my 'Continue Watching' list. Why can this not be edited? This is so basic! Won't be checking in again for the looooongest time - time enough to forget how irritating this flawed feature is.

December 31, 2023
Unprompted review
Rated 1 out of 5 stars

UKTV used to fine but....

UKTV used to fine but in the last 3 week has been absolutely unplayable. Keep getting error message 'can't connect to your Internet, please check you are connected to your Internet' bla bla bla...
Yet use Amazon Prime, Netflix or YouTube, surprise surprise there work flawlessly everytime. Bored now so won't be using UKTV app anymore.

December 12, 2023
Unprompted review
Rated 1 out of 5 stars

Worst ever experience

Worst ever experience
Tried to watch Dalziel and Pascoe but the link provided did not come up with a prompt for the code as suggested
Absolute rubbish we will Never use this inadequate link again

December 3, 2023
Unprompted review
Rated 1 out of 5 stars

used to be great

used to be great - now, unfortunately: barely watchable with all issues already described by other one-star reviews.
Has anyone found a good alternative?

November 22, 2023
Unprompted review
Rated 1 out of 5 stars

Programmes are hit 'n' miss whether yo…

Programmes are hit 'n' miss whether yo can watch them or not.
Cutsomer service is a joke, it's one spotty part- timer who's job is to keep pressing the 'please clear you cache' key.
Neither use nor ornament.

It was good once. it's rubbish now

November 17, 2023
Unprompted review
Rated 1 out of 5 stars

Shocking

Been trying to watch this channel for a while now but eventually had to give in. This is probably the worse TV app out there, it will not play any program straight through without stopping and loading error messages. Save yourself the stress and give it a miss.

November 15, 2023
Unprompted review
Rated 1 out of 5 stars

Bad attitude of customer service......

Every time I try to log in it keeps saying either wrong details for email or password. Changed password still don't like it, phoned the help line and some knob head of a guy started to repeat what I already know. I told him I knew that and he goes let me finish, I told him I'm not stupid just because I'm a women he didn't like that and put the phone down. He had a attitude from the start was really unfriendly and didn't like it when I said I wasn't stupid because I was a women. Some guys like to think women are not intelligent, he came unstuck with me. There is a problem with this and needs addressing what I told him but of course hated me telling him.

November 9, 2023
Unprompted review
Rated 1 out of 5 stars

UKTV Play is utter rubbish

UKTV Play is utter rubbish, all we ever get is error playing video, we just dont bother with it anymore, we have tried to contact them in the past nut they dont give a damn, typical BBC

November 6, 2023
Unprompted review
Rated 1 out of 5 stars

Often can't get past opening credits…

Often can't get past opening credits before everything freezes. Then error message and told to retry. Same thing happens. See a lot of ads though, they all work perfectly. Help centre no help, just tell you to delete cookies, Makes no difference. Will stop warching thus channel. Fed up wasting my time.

November 3, 2023
Unprompted review
Rated 1 out of 5 stars

It's impossible to watch a programme no…

It's impossible to watch a programme no matter what size your window is. A useful tip was to reduce the window size and for me it worked for at least 5 mins!! UKTV you really need to respond to these negative reviews and actually get your customers to share their experiences with you so you can see how bad it is....

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

Awful

Awful
Have been trying to continue watching Madame secretary for 3 nights and all I keep getting in spite of trying every suggested solution all I get is
WHOOPS THERE HAS BEEN AN ERROR
PLEASE TRY AGAIN
Guess what , IT DOES NOT WORK 🤬🤬🤬

October 27, 2023
Unprompted review

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