Ultimatecarmats Reviews 

476
TrustScore 3 out of 5

3.0

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Rated 3 out of 5 stars

Mats good quality and well packaged. Comms post purchase - order reference in an email recognising purchase - did not materislise. No phone number to call is offered to alay worries. Time pas... See more

Rated 5 out of 5 stars

These are really the ultimate - very heavy rubber, well stitched around, very heavy solid and durable - they help sound insulation as well as being properly tough - suitable for families, dogs , allo... See more

Rated 3 out of 5 stars

I was unable to see an actual image of how my car mats would look. Once received, I realised the personalisation is just similar to personalised strips my children had on some of their sports kits at... See more

Rated 2 out of 5 stars

Ordered Mats before the published Christmas deadline. I tried to contact both via online enquiry and the published email address ( which just bounced back ), order status just kept saying order being... See more

Company replied

3.0

Average

TrustScore 3 out of 5

476 reviews

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3.0

All reviews

(476)

4 reviews in the last 12 months

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Rated 4 out of 5 stars

Best Thing you could buy

Great product, better than I first thought, only let down was the courier had lost the parcel and delivery was delayed. But after contacting them it was soon sorted and on its way to us. They look amazing

February 6, 2023
Rated 1 out of 5 stars

I ordered my car mats a month ago this…

I ordered my car mats a month ago this Thursday and they have taken payment but I have not received the mats!!! I have sent several emails and nobody has got back to me. And there is no phone number to speak to anyone either. I am not happy as I am sure you can imagine.

September 13, 2022
Ultimatecarmats logo

Reply from Ultimatecarmats

Hi, your order has been dispatched and you should have received a tracking email. Please check your junk email.
We haven’t received any correspondence from you until today. I will ask our tech team to check our email servers.
Please accept our apologies for the delay; the order is on its way to you.
Regards
Sales Team

Rated 4 out of 5 stars

I have used Ultimate Car Mats before…

I have used Ultimate Car Mats before and so returned for a boot mat for my F36. It arrived as advised but folded which was disappointing and it was about 25mm too long, also disappointing but not show stopping enough for it to be returned.
Having said this I would still use them again as they were for me best value and range of products.

August 15, 2022
Rated 3 out of 5 stars

Great mats

This is my second set of mats and have found them to be good quality and a reasonable price.

June 26, 2022
Ultimatecarmats logo

Reply from Ultimatecarmats

Hi, thank you for your review. You seem to have put one star. If you have found the mats and service to be great, could you amend your review to 5 stars.
Thanks
UCM Customer Services

Rated 5 out of 5 stars

Excellent customer service.

I have bought car mats from this supplier on many occasions and always been satisfied, however on this occasion the mats for my Lexus RX although the same quality as previously were fitted with the incorrect eyelets in the front mats which stop the mats
slipping. The fittings in the car are oblong and not round therefore not fixed securely
24 hours after this post I have received a reply from ultimate car mats with an apology and requesting a photo. They are able to supply the correct fittings that are easy to install. They will update their records for future. Excellent customer service hence my revised rating.

September 28, 2021
Ultimatecarmats logo

Reply from Ultimatecarmats

Robin, we've just emailed you about your issue as we should be able to solve this. Do let us know here if you don't receive this.

Rated 1 out of 5 stars

No confirmation of purchase

No confirmation of purchase. No response to emails. Poor quality mats for price paid.

August 17, 2021
Ultimatecarmats logo

Reply from Ultimatecarmats

Robert, you were sent an automated confirmation of your order as soon as your payment was confirmed, 20-Jul-2021 at 6:29pm with the subject "Car Mats Order UCMxxxxx" where it told you your order number and order details. You were sent another automated email 21-Jul-2021 at 10:33am to give you the tracking details with the courier. Our sincere apologies but your enquiry emails were in our junk email folder and we did not spot them. You were chasing your order which we mentioned in the automated email. The courier claims to have delivered your order Saturday 31st July at Time: 09:46am. If you'd like to get in touch and tell us what the problem is you have with your mats we'll try to answer you with more information.

Rated 1 out of 5 stars

Terrible service

Terrible service, 5 weeks and counting. Used UCM several times over the last few years and have been excellent, fast and great quality. Really gone down hill and take days to respond to emails.

July 10, 2021
Rated 5 out of 5 stars

Perfect Car Mats

I bought a set of mats for my new Mazda 6. I had them made with red edging, MAZDA in red writing and a rubber heel pad. They were supplied with the appropriate fixing points and they are a perfect fit. This is the 2nd set of mats that I have had from Ultimatecarmats, the 1st being for a Mercedes E class, which were also a perfect fit. I thoroughly recommend Ultimatecarmats if you want to add a bit of style to your car.

March 8, 2021
Rated 5 out of 5 stars

Great company and the mats are perfect…

Great company and the mats are perfect for my car which is a gem but getting on. The old mats needed replacing. The new ones are a great compliment to my motor! The custom fit is excellent and the personalised name, colour and fit are just what I wanted. Ultimate car mats were very good at keeping me informed from the time I ordered to the time the mats were delivered. I can recommend highly. Thank you Ultimatecarmats.

January 14, 2021
Rated 3 out of 5 stars

the mats look great

the mats look great, especially the electric blue trim, it glows under the Galaxy's ambient light system but the clips broke off the first time they were removed for cleaning. :(

November 19, 2020
Rated 5 out of 5 stars

These are really the ultimate

These are really the ultimate - very heavy rubber, well stitched around, very heavy solid and durable - they help sound insulation as well as being properly tough - suitable for families, dogs , allotments, farms, beaches - the boot one is worth every penny too. Really protects your carpets like new

October 28, 2020
Rated 4 out of 5 stars

Nissan Micra Car Mats

The mats arrived very quickly and are an excellent fit. They look smart and seem pretty durable for the basic set. My only criticism is that the rubber mat insert under the pedals could have been positioned a bit further to the left to completely catch the heel of the clutch foot.

October 5, 2020
Unprompted review
Rated 1 out of 5 stars

Not as Described.

Website says fixing mechanisms included. They're not, you just get the hole where the mechanism goes through. contacted them and they just said no, fixings not included, told me to try getting them from a main dealer! More expense!

Contacted Ultimatecarmats twice requesting a refund but no answer, just being ignored.

It is not safe to use the mats without the safety fixing mechanism

September 24, 2020
Unprompted review

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