I went in to return my Merrells that were taking in water under warranty. Kim was a great help and made getting the shoes refunded a quick and easy process. It gives you trust buying from this store... See more
Company replied
Location
Switch location21 Fairground Way, Riverside Business Park, NN3 9HU Northampton, GB
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Lewis was amazing helping me make a decision on the right kitchen unit and camping stove for our weekend trips in the campervan. He made units up to check dimensions and answered numerous questions re... See more
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I went over to this store this morning for a good pair of walking boots. I was surprised and disappointed to find that the lovely shop I had visited 2 weeks was now an Outlet store. Although the staf... See more
Company replied
Saw a offer on line went into the store could not see it asked asked young assistant she said the offer was still on asked which one of the chairs I wanted then took them to the tills very helpful.
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Company details
About Ultimate Outdoors - Northampton
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Contact info
21 Fairground Way, Riverside Business Park, NN3 9HU, Northampton, United Kingdom
- 01604 214842
4.9
Excellent
1K reviews
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Great service.
Helped today by both Amy and Leah P who made sure I picked the right coat at the right price to suit my needs. Thanks.
March 13, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Ultimate Outdoors Customer Care Team
Love this store & its staff
The branch in Northampton never lets us down. Staff always helpful, friendly and knowledgeable. Always very good customer service. Yesterday we were served by Ryan S and he gave us great customer service as always. Great job Northampton store, always a pleasure shopping with you.
March 12, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Ultimate Outdoors Customer Care Team
Reply from Ultimate Outdoors - Northampton
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Ultimate Outdoors Customer Care Team
Ryan S was responsive to me waiting to…
Ryan S was responsive to me waiting to be served. He was polite, knowledgable and helpful in helping me to decide on appropriate footware.
March 11, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Ultimate Outdoors Customer Care Team
I use this store all the time
I use this store all the time, The prices are always good valueand the staff are always very helpful !!
Had lots of advice regarding my son’s Duke of Edinburgh award and the equipment needed.
March 11, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Ultimate Outdoors Customer Care Team
Amy and Julie - very helpful staff…
Amy and Julie were so helpful and even though the boots I wanted weren’t in stock and they couldn’t order them for me they gave me all the info so I could order myself online which I’ve just done. Thank you ladies- really appreciated your help.
March 10, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Ultimate Outdoors Customer Care Team
Fantastic service
Barry and Ryan S were both incredibly helpful and went above and beyond to assist me in store today. Great customer service and very nice people!
March 10, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Ultimate Outdoors Customer Care Team
Reply from Ultimate Outdoors - Northampton
Hello,
Thanks for giving us the feedback.
Although we're always trying to better the service that we offer, it's great to see that you're happy with the service you received.
Thanks again for the review,
Ultimate Outdoors Customer Care Team
Kim was lovely and really helpful
Kim was lovely and really helpful. Would definitely recommend and will go back.
March 8, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Ultimate Outdoors Customer Care Team
Excellent service from Dan
Excellent service from Dan. Very knowledgeable about different brands of walking boots. Blacks have always proved the best when selecting outdoor wear.
March 8, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Ultimate Outdoors Customer Care Team
Dan and Kim were excellent on visit to Ultimate Outdoors
Dan was very helpful when sourcing the shoe size for my daughter's hiking boots alongside checking what else we had on our list of items to purchase for the Duke of Edinburgh Awards event, the following weekend. He helped source weather proof over trousers, torch and 1st Aid Kit.
Kim was efficient and also helpful in processing the payment for the goods. She helpfully confirmed that the Duke of Edinburgh participants qualified for a discount off the invoice price.
March 8, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Ultimate Outdoors Customer Care Team
Above and Beyind customer service
I bought a new arrival Peter Storm T shirt in size 10, but needed a 12, there was not one on the rail, but decided to risk the 10
Style PTSTW11082300
I tried it on at home-was too tight.
Today I was met at the door at 9am by Ryan A.
I explained my situation, said I loved the T shirt… is there a 12 somewhere in store unpacked ?
Ryan searched on the store stock system to find out that there was ine, but in an unpacked box.
He searched through all of the recently delivered stock, in many large boxes, to find the one and only size 12 for me.
I am very pleased with my purchase and would like to thank Ryan A. for his excellent, pleasant customer service, and for going above and beyond to achieve what I went to the store for.
March 8, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Ultimate Outdoors Customer Care Team
Went to buy my daughter things for Duke…
Went to buy my daughter things for Duke of Edinburgh. We were served by Kim who was fantastic and really helpful will definitely be returning.
March 7, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Ultimate Outdoors Customer Care Team
Wow the amaizing service is got from a…
Wow the amaizing service is got from a staff member called Kim. She was really really helpful knowledgeable she really was good. Then I was served on the till by a lady who i think was called libby she also was very helpful whilst processing my shopping. She also offered me some other bits that had been discounted this was very helpful as reminded me I needed to reproof my jacket. She offered me advice on how to do it. Nice store
February 22, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Ultimate Outdoors Customer Care Team
Reply from Ultimate Outdoors - Northampton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Ultimate Outdoors Customer Care Team
Served by Sam at the northampton…
Served by Sam at the northampton riverside branch. great service and helpful! Thanks!
March 6, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Ultimate Outdoors Customer Care Team
Walking boots
We went looking for walking boots. They had quite a large selection. Dan was incredibly helpful, patient and knowledgeable about their stock and pricing (matching their online discount instore). Very good experience.
March 2, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Ultimate Outdoors Customer Care Team
Excellent service received today from…
Excellent service received today from Sam and Amy, with assistance from Libby too. Thank you so much
March 1, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Ultimate Outdoors Customer Care Team
Dan @ Ultimate Outdoors
Dan, was very helpful with hiking boots, coat and the other items we purchased. Good knowledge and patient in making sure we were completely happy with the choices
March 1, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Ultimate Outdoors Customer Care Team
Excellent service today from Libby and…
Excellent service today from Libby and the team
March 1, 2025
Unprompted review
Reply from Ultimate Outdoors - Northampton
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Ultimate Outdoors Customer Care Team
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