ULTRA Skins Reviews 

269
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, most reviewers were unhappy with their experience overall. Consumers frequently experienced significant delivery delays, often waiting several weeks or even months without ever receiving their purchased items. Furthermore, people encountered extreme frustration as customer support services consistently failed to answer emails or process legitimate refund requests. Some reviewers were happy with the products, praising their great quality, perfect fit, and overall ease of installation. Additionally, a few customers noted that the company provided prompt replacements when they encountered defective items. These positive customer experiences demonstrated that certain items could successfully meet buyer expectations once finally delivered.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a split opinion. While many reviewers expressed... See more

Order

Clients share negative opinions on order due to severe delivery delays and complete lack of communication.... See more

Response time

People report profound frustration and widespread disappointment regarding unresponsive customer service and... See more

Quality

Users describe ambiguous interactions with quality, expressing severe frustration over poor materials and... See more

Refund

Customers consistently note negative experiences with refund, highlighting a lack of communication and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Stay away from this company!! Ordered and paid for a pack of 6 and after waiting for over a week and sending an email, I received a pack of 2 protectors that are not even cut for the advertised... See more

Rated 1 out of 5 stars

At a complete loss now with this company. Originally ordered a product on 5th September, now 3 months later I'm still awaiting it. Initially they sent me someone else's product after 11 days, in... See more

Rated 1 out of 5 stars

18 days waiting for delivery from abroad UK to Poland is f bullocks.No answers to any mails especially when I decide cancel order.After 18 days I get f sticker not professional skin case.On Temu it... See more

Rated 1 out of 5 stars

Placed order on 9th December and didn’t receive anything. Iv sent several emails asking for a refund or replacement and to update on what’s happening and I just got one reply, it was delivered on 17t... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Made in Britain - Premium Vinyl Skins Premium & durable cast vinyl skins for smartphones, tablets, Xbox, Playstation, and laptops.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

269 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(269)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor cheap .

July 20, 2022
ULTRA Skins logo

Reply from ULTRA Skins

Hi Sarah,

We are sorry to hear that you are not happy with our product.

One of our collleagues already sent you 2 emails trying to get in touch to assist you with this issue.

Feel free to reply, and we are definitely going to solve this for you.

Regards,
ULTRA Skins

Rated 4 out of 5 stars

Excellent quality

The quality of the skins are great, however, in comparison to other competitors the price for the skins are expensive. I have purchased two skins from ULTRA Skins and they have been perfect, but I have e noticed that some of the cutouts are either slightly too large or are the wrong shape. Despite this, I would still reccomend ULTRA Skins to others

June 30, 2022
Rated 4 out of 5 stars

Imac 24 m1

I found ultra skin customer experience
And service excellent after the first skin had
Problem with the usb c a good half inch out
Soon had another one in the post if you are
Looking to buy one one of these skins the
Advice I could give position fit as for me mine not so good found it hard to apply
Line up in the end mine went in the bin
Unfortunately would I buy another not sure
But thanks to ultra skin for there service

June 24, 2022
Unprompted review
ULTRA Skins logo

Reply from ULTRA Skins

Dear Nick,

Please accept our apologies for the error, and thank you for taking the time to write a review.

Regards,
ULTRA Skins

Rated 1 out of 5 stars

Some parts were missing…!!!

Some parts were missing…!!!

The skin at all didn’t look like the skin at the youtube review.

FAKE..!!!!
Ultraskin contact me to change my review to replace the skin.
I don’t changed my review because there where a part missing…!!!

Dear Ultraskin: KEEP MY MONEY AND KEEP YOUR REPLACEMENT SKIN…!!
NEVER AGAIN…!

June 24, 2022
ULTRA Skins logo

Reply from ULTRA Skins

Dear René,

Once again, please accept our apologies for the error. The skin you have received was not missing any parts, was just a simple-application version.

We have tried to do everything possible to fix the issue by sending you a full refund or a repalcement, but you denied all of our solutions.

Regards,
ULTRA Skins

Rated 1 out of 5 stars

The ordered Skin does not fit.

The ordered Skin does not fit correctly.

June 10, 2022
ULTRA Skins logo

Reply from ULTRA Skins

Hi Eric,

We are sorry to hear about this. Can you please send us a photo to help us better understand what went wrong?

Also, please get in touch with us for a free replacement.

Regards

Rated 2 out of 5 stars

The concept is very good.....but...

the concept is very good, but in my purchase I had two issues that ultimately had be remove the skin as I could not live with it. I have a Pixel 6 Pro.
1) the particular Skin I chose was rather thicker than others (so the supplier informed me). at first I could not get the skin to adhere at the corners or on the curved edges. After some advice I had to use excessive heat to get it to meld into shape which had me concerned for my new phone. but it did stick.
2) Perhaps because of the thickness the edges of the skin all around the sides of the phone were sharp to the touch which made the phone rather uncomfortable to hold for any length of time.

May 27, 2022
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Reply from ULTRA Skins

Hi Simon,

Many thanks for your review.

Indeed some materials are thicker than others, hence we have provided a video tutorial which shows how to smooth down the surfaces after the skin is applied. Please get in touch if you need any furhter assistance.

Regards

Rated 5 out of 5 stars

Ordered "Space Grey" skin for iMac computer...

I ordered "Space Grey" skin for iMac computer. I had small issue with order. They (Christian at UltraSkins) quickly resolved the issue and made it right. I really appreciated that. Skin material looks great and is high-quality. They also had no problems shipping my order over here to the United States. PayPal took care of converting American dollars to British pounds. Thank you so much--very happy! :-)

May 24, 2022
Rated 1 out of 5 stars

Sh- ite stickers don’t even fit properly…

Sh - ite stickers don’t even fit properly and for the price should at least come with a spare incase of mistakes my whole stickers have ripped

May 5, 2022
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Reply from ULTRA Skins

Hi Nicholas,

We are sorry to hear about that.

Feel free to contact us, we would be happy to assist you with this.

Regards,
ULTRA Skins

Rated 1 out of 5 stars

Sorry Not for me

Sorry, this product wasn't for me. I found it a little tricky to put on and after a few days it just looked tired and really detracted from the phone anesthetic look. IPhone 13 pro max in green. This was a clear skin.

April 29, 2022
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Reply from ULTRA Skins

Hi Stephen,

We are really sorry to hear about that.

Feel free to contact us, we would like to solve this for you.

Regards,
ULTRA Skins

Rated 1 out of 5 stars

Mis sold

Finally received my item after a week. Looked great .. perfect size. But the stupid design does not cover the fact my phone isn't flat. So the sides stick out and don't cover the curved shape of the phone. So basically I paid £8 for a sticker that doesn't fit around my phone. Do not waste your time unless your phones back is perfectly flat!

April 21, 2022
ULTRA Skins logo

Reply from ULTRA Skins

Hi Ryan,

Thank you for your feedback.

You have placed your order just before the Easter holiday, hence your item took 5 days to arrive.

As per our email conversation, we have agreed to send you a free replacement, as you did not followed installation instructions and the skin did not adhere on your phone's curved edges.

We have promptly sent you the replacement, and hopefully this solved the issue.

Feel free to get in touch with us if you need any assistance with the installation.

Regards,
ULTRA Skins

Rated 5 out of 5 stars

Ultra skin perfect fit they do it for…

Ultra skin perfect fit they do it for 11t pro but there is not an option to buy it on the site many thanks.

March 25, 2022
ULTRA Skins logo

Reply from ULTRA Skins

Hey Zoran, we're glad to hear you're happy with your new skin! :)

I can confirm that skins for Xiaomi 11T Pro are now on the website in all colours/finishes.

Regards,
The Team

Rated 3 out of 5 stars

The texture of the skin was like paper

The texture of the skin was like paper, not very premium, but its okay at this price. The cutouts were not 100% perfect.

Not sure if I choose a different pattern the material quality would have been different?

I choose the matt white.

March 22, 2022
ULTRA Skins logo

Reply from ULTRA Skins

Dear Rakesh,

Thank you for taking the time to write a review for us!

We are sorry to hear about the issue with the skin. Please get in touch with us by replying to your order's email confirmation, and we will send you a new skin of your choice for free.

Kind regards,
ULTRA Skins Team

Rated 4 out of 5 stars

after waiting 17 days nothing received

after waiting 17 days nothing received
normally my parcel arrives from UK within 7 days

small update today the package arrived after 38 days. from the UK thats a long time
the skin fits perfectly, good durable material of quality and easy to apply

February 17, 2022
ULTRA Skins logo

Reply from ULTRA Skins

Dear Rakesh,

We are sorry to hear about the delay with your parcel. We know how frustrating it is to wait for such a long time for a parcel, but unfortunately some parcels are getting delayed, totally out of our control, due to the logistics issues around the world right now.

Feel free to contact the guys at contact@ultraskins.co.uk with your order number and they will solve this matter for you.

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